Community Support Forums

Re: Upgrading to the latest version ( instructions )

2011-11-08T16:55:38-05:00

Great! Thank you for reporting back on this. Much appreciated.

Statistics: Posted by Jason Caldwell — November 8th, 2011, 4:55 pm

Re: Upgrading to the latest version ( instructions )

2011-11-08T16:48:49-05:00

That is exactly what I did! Thank you Jason. Amazing how easy this works when you do it right!

Thanks again, I appreciate the help.

Joanne

Statistics: Posted by hbgi123 — November 8th, 2011, 4:48 pm

Re: Upgrading to the latest version ( instructions )

2011-11-08T16:14:22-05:00

Thanks for reporting this important issue.

hbgi123 wrote:
I've tried deleting and reloading s2Member and s2Member pro. It just will not recognize s2Member pro.

It sounds like your directory structure might be wrong. Did you upload via FTP? Either way, please check your directory structure via FTP and make sure you have this...

Code:: /wp-content/plugins/s2member/s2member.php /wp-content/plugins/s2member-pro/pro-module.php

Of course, there are MANY other files/folders, but just check to be sure you have this structure.

For instance, some site owners will inadvertently have something like this,
which will NOT work as expected.

Code:: /wp-content/plugins/s2member/s2member/s2member.php /wp-content/plugins/s2member-pro/s2member-pro/pro-module.php

( bad, nested sub-directories for plugins will cause trouble for you )

Statistics: Posted by Jason Caldwell — November 8th, 2011, 4:14 pm

Re: Upgrading to the latest version ( instructions )

2011-11-08T15:24:14-05:00

I've tried deleting and reloading s2Member and s2Member pro. It just will not recognize s2Member pro.

Statistics: Posted by hbgi123 — November 8th, 2011, 3:24 pm

Re: Upgrading to the latest version ( instructions )

2011-11-08T14:29:17-05:00

I just did an automatic update of S2member and S2Member Pro. But at first I got a failure error for S2Member Pro. The I clicked update automatically again and it seemed to work fine.

Except, when I checked my payment page, my Authorize.net payment code was showing. Instead of the payment form that normally shows.

Plus when I checked my plug ins and the S2Member plug in, it looks like the pro version is gone.

I tried reloading it, but it does not seem to be working. It still does not show the pro version and the payment codes are showing instead of the form. I don't even understand how html code would be showing.

Help! I need the payment form up so people can sign up.

Thanks.

Statistics: Posted by hbgi123 — November 8th, 2011, 2:29 pm

Re: Upgrading to the latest version ( instructions )

2011-11-02T02:42:35-05:00

Thanks for the update.

Statistics: Posted by Cristián Lávaque — November 2nd, 2011, 2:42 am

Re: Upgrading to the latest version ( instructions )

2011-10-31T20:16:16-05:00

Jason Caldwell wrote:
Now, when I try to use the site for anything, I get the message: "You need [ s2Member v3.5.2+ ] to use this theme. Please install the plugin to satisfy system requirements." I'm a bit confused and wondering if I screwed something up by deleting the original folder. Any assistance and/or advice you could offer is greatly appreciated.
It sounds like you're running a theme that requires the s2Member plugin.
Since the s2Member plugin is not currently active on your site, you'll need to go straight to your Dashboard, log in, and enable the s2Member plugin first. Then your theme should be satisfied. You can access your Dashboard, by going directly to your login page:
Code:
http://yoursite.com/wp-login.php

Thanks. I edited my post shortly after I solved the problem. I'm using the s2CleanTheme, but as I said, I messed up the folder hierarchy when manually installing.

Statistics: Posted by luthimir — October 31st, 2011, 8:16 pm

Re: Upgrading to the latest version ( instructions )

2011-10-31T17:22:23-05:00

Now, when I try to use the site for anything, I get the message: "You need [ s2Member v3.5.2+ ] to use this theme. Please install the plugin to satisfy system requirements." I'm a bit confused and wondering if I screwed something up by deleting the original folder. Any assistance and/or advice you could offer is greatly appreciated.

It sounds like you're running a theme that requires the s2Member plugin.
Since the s2Member plugin is not currently active on your site, you'll need to go straight to your Dashboard, log in, and enable the s2Member plugin first. Then your theme should be satisfied. You can access your Dashboard, by going directly to your login page:

Code:: http://yoursite.com/wp-login.php

Statistics: Posted by Jason Caldwell — October 31st, 2011, 5:22 pm

Re: Upgrading to the latest version ( instructions )

2011-10-31T17:21:34-05:00

What theme are you using?

Statistics: Posted by Eduan — October 31st, 2011, 5:21 pm

Re: Upgrading to the latest version ( instructions )

2011-10-31T17:19:05-05:00

Edit:

I couldn't find a spot to just delete my post so I'll just say that I was victim of uploading s2Member to

Code:: wp-content/plugins/s2member/s2member

e.g. I had the folders listed twice in my FTP directory. It's an easy mistake to make when installing manually, as the folders unzip to s2member/s2member/etc.

Feel free to delete this post if you see fit, I was perplexed before, but now I have solved my own problem.

Statistics: Posted by luthimir — October 31st, 2011, 5:19 pm

Re: Upgrading to the latest version ( instructions )

2011-10-07T20:00:45-05:00

SocialCowgirl wrote:
Awesome Jason!!! Thanks!

Thank you, and we ARE very sorry for the issue. We'll try very hard not to let this happen again.

Statistics: Posted by Jason Caldwell — October 7th, 2011, 8:00 pm

Re: Upgrading to the latest version ( instructions )

2011-10-04T02:46:24-05:00

Glad you got it back to work. Thanks for the kudos!

Statistics: Posted by Cristián Lávaque — October 4th, 2011, 2:46 am

Re: Upgrading to the latest version ( instructions )

2011-10-04T02:35:02-05:00

Thanks so much for attending to the errors in you wonderful peace of software.
I am back in the world of members. mow all I need is a few more of them I then I'll get the Pro version

Statistics: Posted by Drakensberg Express — October 4th, 2011, 2:35 am

Re: Upgrading to the latest version ( instructions )

2011-10-03T15:57:01-05:00

Awesome Jason!!! Thanks!

Statistics: Posted by SocialCowgirl — October 3rd, 2011, 3:57 pm

Re: Upgrading to the latest version ( instructions )

2011-10-03T15:53:02-05:00

Thanks for these reports everyone.

s2Member v111003 will be released shortly, for the sole purpose of correcting this fatal error.

* (s2Member v111003) **Bug fix**. Fatal `eval()` error inside: `/includes/classes/no-cache.inc.php` due to an inappropriately placed call to PHP's eval() function.
Fixed in this release of s2Member v111003.

You should receive a notice to upgrade inside your Dashboard. If not, you can grab the latest release here. s2Member Pro customers can access the latest versions of both s2Member and s2Member Pro inside their accounts at s2Member.com. See: http://www.s2member.com/

* Our sincerest apologies for this inconvenience and possible down time.

Statistics: Posted by Jason Caldwell — October 3rd, 2011, 3:53 pm

Re: Upgrading to the latest version ( instructions )

2011-10-03T11:49:13-05:00

Got a fatal error when upgraded to v111002. Then when I downgraded to the previous version now I get a new error "In order to load the s2Member Pro Module, you need the s2Member Framework, v111002+". In the meantime my membership site is not functioning. Anyone else a Pro member or getting this?

Statistics: Posted by SocialCowgirl — October 3rd, 2011, 11:49 am

Re: Upgrading to the latest version ( instructions )

2011-10-03T08:39:32-05:00

Jason Caldwell wrote:
Thanks for your inquiry.
rainbowsurfer wrote:Hi Jason

I've just tried upgrading to v 119027, thought I done everything ok and when going back to the plugins page got this message:

"The plugin s2member/s2member.php has been deactivated due to an error: Plugin file does not exist."

The whole of the s2 plugin has gone from my dashboard. Is there a way to recover my settings and any ideas why this might have happened.

Thanks
Hmm, this looks like you may have uploaded s2Member before decompressing the ZIP file, or perhaps you decompressed s2Member's ZIP file distribution into a separate sub-folder. In either case, your settings should be fine, you just need to get the files back in the right location.

Be sure you have this:
/wp-content/plugins/s2member/s2member.php
and NOT this by mistake: /wp-content/plugins/s2member/s2member/s2member.php
( notice the extra sub-directory? )

Hi everybody,

Thanks for the lovely plugin. Now here is the thing, I have the same error as quoted with some slight exception. I saw that there was an update so I auto updated the s2member plugin without knowing about the instructions to De-activate the fail-safe thingy-majig. So all I was getting is a very bright white screen that almost destroyed my eyesight due to the fact of my LED screen on the Dashboard and on any page of my blog. So cleaver as I thought to be, I opened my FTP client and renamed the s2folder to something other than s2member. So now I was stuck the the above dilemma and had an error. Tried to reactivate the **** thing and was blinded again. Now you see, I like to think of myself as a bight spark and I deleted all s2member plugin content from my server. And by now I used Google to confirm my know-how and found out about the fail-safe stuffs. Thinking, well I deleted everything, I can just install a fresh copy and I should be sorted. Ha but no, I was fooled by my ignorance and was force to ask the pros what I am doing wrong.

1. So in short I upgraded without De-activating the step in the above instructions.
2. Re-named the s2member folder to gain access to my dashboard and received an error due to my renaming.
3. I deleted all s2member folders from the plugin folder.
4. I installed a fresh copy of s2member
5. Renamed it again to have access to my entire blog.
6. Posted this

So if any of you kind coders out there have a solution to me endeavor, please let me know.
It will be gracefully appreciated.

PS. I have my files all in the correct locations. Not like above.

Statistics: Posted by Drakensberg Express — October 3rd, 2011, 8:39 am

Re: Upgrading to the latest version ( instructions )

2011-10-02T10:06:51-05:00

Thanks for getting back Jason.

I think the problem was caused by a Mailchimp update because once I deleted the Mailchimp plugin I was able to do an automatic update of s2 member pro. Luckily I'd followed your advice and done backups so all data remained intact.

Statistics: Posted by rainbowsurfer — October 2nd, 2011, 10:06 am

Re: Upgrading to the latest version ( instructions )

2011-10-01T21:37:38-05:00

Thanks for your inquiry.

rainbowsurfer wrote:
Hi Jason

I've just tried upgrading to v 119027, thought I done everything ok and when going back to the plugins page got this message:

"The plugin s2member/s2member.php has been deactivated due to an error: Plugin file does not exist."

The whole of the s2 plugin has gone from my dashboard. Is there a way to recover my settings and any ideas why this might have happened.

Thanks

Hmm, this looks like you may have uploaded s2Member before decompressing the ZIP file, or perhaps you decompressed s2Member's ZIP file distribution into a separate sub-folder. In either case, your settings should be fine, you just need to get the files back in the right location.

Be sure you have this:
/wp-content/plugins/s2member/s2member.php
and NOT this by mistake: /wp-content/plugins/s2member/s2member/s2member.php
( notice the extra sub-directory? )

Statistics: Posted by Jason Caldwell — October 1st, 2011, 9:37 pm

Re: Upgrading to the latest version ( instructions )

2011-09-28T12:00:15-05:00

Hi Jason

I've just tried upgrading to v 119027, thought I done everything ok and when going back to the plugins page got this message:

"The plugin s2member/s2member.php has been deactivated due to an error: Plugin file does not exist."

The whole of the s2 plugin has gone from my dashboard. Is there a way to recover my settings and any ideas why this might have happened.

Thanks

Statistics: Posted by rainbowsurfer — September 28th, 2011, 12:00 pm

Re: Upgrading to the latest version ( instructions )

2011-09-01T13:33:37-05:00

That's great, Terri!

Statistics: Posted by Cristián Lávaque — September 1st, 2011, 1:33 pm

Re: Upgrading to the latest version ( instructions )

2011-08-31T19:27:14-05:00

Hi Jason:

Hmm, not sure why, but I deleted and reinstalled both folders again, and it works. Which rocks!

Thanks,

Best,
Terri

Statistics: Posted by tokyoterri — August 31st, 2011, 7:27 pm

Re: Upgrading to the latest version ( instructions )

2011-08-25T04:55:19-05:00

Thank you for this informative discussion.

Statistics: Posted by markzdemetrez — August 25th, 2011, 4:55 am

Re: Upgrading to the latest version ( instructions )

2011-08-22T12:43:18-05:00

Thank you for the follow-up.
Those screenshots show /plugins/s2member/ and /plugins/s2member-pro/.
Do you have: /plugins/s2member-pro/pro-module.php

You might also want to be sure that all files were uploaded in ASCII and/or Auto mode via FTP. Be sure not to upload PHP files in binary format, ASCII format only when you upload via FTP please.

Statistics: Posted by Jason Caldwell — August 22nd, 2011, 12:43 pm

Re: Upgrading to the latest version ( instructions )

2011-08-21T13:30:38-05:00

Hi Jason:

It's the same error message I've gotten all along (see screenshot)
No, my file structure seems normal (see screenshot). Also, S2 member is working as well. It's just the updating that isn't.

Thanks for your fast responses!

best,
Terri

Statistics: Posted by tokyoterri — August 21st, 2011, 1:30 pm