Community Support Forums

Re: Paypal is not putting new subs in the right product

2011-08-17T19:57:48-05:00

I had to manually add that one so that they'd get the product the next day. I can reach out and ask them.

I think the right way to do this is for me to create a second, $0.01 product and do a few test runs to see if it's working. I'll do that tonight.

Statistics: Posted by skipshean — August 17th, 2011, 7:57 pm

Re: Paypal is not putting new subs in the right product

2011-08-17T19:31:00-05:00

skipshean wrote:
The user was not inserted into either mail chimp list

The success of this API call means that the new User was accepted by MailChimp, and MailChimp then sends them a confirmation email. If they don't click the Confirmation Link in that email, they're not added by MailChimp. Did the User confirm?

Statistics: Posted by Jason Caldwell — August 17th, 2011, 7:31 pm

Re: Paypal is not putting new subs in the right product

2011-08-15T21:34:54-05:00

The user was not inserted into either mail chimp list

Statistics: Posted by skipshean — August 15th, 2011, 9:34 pm

Re: Paypal is not putting new subs in the right product

2011-08-15T20:58:57-05:00

Thanks. What was the problem exactly?
Your log file on this one looks good to me.

Statistics: Posted by Jason Caldwell — August 15th, 2011, 8:58 pm

Re: Paypal is not putting new subs in the right product

2011-08-15T20:56:05-05:00

I had a problem with the last subscriber we just had. Very confusing, because there were no errors that I could find. Every field but email address is now optional.

The log for those two list entries is attached here. I redacted the API key and customer email address.

Statistics: Posted by skipshean — August 15th, 2011, 8:56 pm

Re: Paypal is not putting new subs in the right product

2011-08-06T14:12:07-05:00

Hmmm. Thanks Jason. Will check for that b

Statistics: Posted by skipshean — August 6th, 2011, 2:12 pm

Re: Paypal is not putting new subs in the right product

2011-08-06T13:10:30-05:00

Thanks for the heads up on this thread. After reviewing your MailChimp log file, I'm seeing a return from MailChimp with the error code: 250. See docs: http://apidocs.mailchimp.com/api/1.3/ex ... .field.php

Code:: 250 List_MergeFieldRequired

This would indicate to me that you have your MailChimp account configured to "require" custom MERGE field(s) that are not being passed by s2Member. Please see this related thread: viewtopic.php?f=4&t=10148#p20782

Statistics: Posted by Jason Caldwell — August 6th, 2011, 1:10 pm

Re: Paypal is not putting new subs in the right product

2011-08-06T06:00:17-05:00

Here you go.

Statistics: Posted by skipshean — August 6th, 2011, 6:00 am

Re: Paypal is not putting new subs in the right product

2011-08-06T00:35:50-05:00

OK, could you post a screenshot of it?

I emailed Jason asking him to review your MailChimp log too, I'm still not very familiar with it.

Statistics: Posted by Cristián Lávaque — August 6th, 2011, 12:35 am

Re: Paypal is not putting new subs in the right product

2011-08-05T22:53:49-05:00

All options checked in there.

Statistics: Posted by skipshean — August 5th, 2011, 10:53 pm

Re: Paypal is not putting new subs in the right product

2011-08-05T22:35:56-05:00

Cool, thanks!

Did you configure the Automate Un-Subscribe/Opt-Out Removals panel too? There's stuff in it now, that wasn't avaialble yet when Jason shot the video. WP Admin -> s2Member -> API / List Servers -> Automate Un-Subscribe/Opt-Out Removals

Statistics: Posted by Cristián Lávaque — August 5th, 2011, 10:35 pm

Re: Paypal is not putting new subs in the right product

2011-08-05T08:43:39-05:00

I had watched that video, yes.

Screenshot attached. I just cut a chunk of the API key out, then pasted it back after taking the screenshot.

Statistics: Posted by skipshean — August 5th, 2011, 8:43 am

Re: Paypal is not putting new subs in the right product

2011-08-05T01:03:05-05:00

I'm glad the payment and account creation work properly.

(I'm removing your mailchimp log because it still has the person's name and email address.)

OK, let's review your MailChimp settings. Could you post a screenshot of the panel for the integration? Blur the API key or crop it and leave what's after.

Have you watched this video? http://www.s2member.com/api-list-servers-video/

Statistics: Posted by Cristián Lávaque — August 5th, 2011, 1:03 am

Re: Paypal is not putting new subs in the right product

2011-08-04T19:29:46-05:00

OK, verified. We had another purchase today, and the paypal --> wordpress data passing is working properly. The new buyer/registrant was placed properly into S2member level 1.

The only problem is that the buyer was not added to EITHER of the two mailchimp lists they were supposed to be placed into.

Mailchimp-API.log file for just that last transaction attached. I redacted the user password in the log file.

We've almost got this thing beaten...

Statistics: Posted by skipshean — August 4th, 2011, 7:29 pm

Re: Paypal is not putting new subs in the right product

2011-08-04T00:17:22-05:00

The log entry says Level 1. You can check his account in the profile edit page. WP Admin -> Users -> Edit user -> Role

Statistics: Posted by Cristián Lávaque — August 4th, 2011, 12:17 am

Re: Paypal is not putting new subs in the right product

2011-08-03T23:07:41-05:00

I woud think so, yes...which log do I look at to see where the level was set at?

Statistics: Posted by skipshean — August 3rd, 2011, 11:07 pm

Re: Paypal is not putting new subs in the right product

2011-08-03T23:01:08-05:00

I'd like to comment that MailChimp won't affect WP or s2Member, the integration is one-way from s2Member to MailChimp.

Could you check what role that user's profile shows? If the user is at s2Member's Level 1 and neither you or your partner set his account manually at that level, and the log shows the account was created and set at that level, then wouldn't it mean that it worked for that user?

Statistics: Posted by Cristián Lávaque — August 3rd, 2011, 11:01 pm

Re: Paypal is not putting new subs in the right product

2011-08-03T10:14:28-05:00

OK, I talked with my partner and he had added that user manually to MailChimp (the paid and the free lists). He says he did not add the guy to WordPress. I can't confirm with the customer if he created his account in wordpress and it synced, or if MC pushed it to WP.

Statistics: Posted by skipshean — August 3rd, 2011, 10:14 am

Re: Paypal is not putting new subs in the right product

2011-08-03T00:18:03-05:00

OK, let me know how that goes, although it wouldn't explain why paying members aren't being set at Level 1 in WordPress.

What about that last entry in the logs you posted? The one whose email starts willc. Wasn't his account set at Level 1?

Statistics: Posted by Cristián Lávaque — August 3rd, 2011, 12:18 am

Re: Paypal is not putting new subs in the right product

2011-08-02T15:54:31-05:00

I'm attempting a change of the Mailchimp API key to see if that resolves things. I had to do that on one of my other websites, and it all of a sudden worked perfectly, so I'm figuring, why not try it.

Statistics: Posted by skipshean — August 2nd, 2011, 3:54 pm

Re: Paypal is not putting new subs in the right product

2011-08-02T09:30:46-05:00

It is a universal problem -- every purchaser is not being put in the right list. They ARE being inserted into the Level #0 list, but post-purchase, not being placed into the Level #1 list at MailChimp and not being designated as S2member Level #1 in Wordpress users list. I have not had one that worked properly.

I'm 90% sure this is a user error on my part -- but damned if I can figure out what it is.

Thanks for your help. This fix will apply to several different websites that I have that I'm waiting to install S2 on until I get this one resolved.

Statistics: Posted by skipshean — August 2nd, 2011, 9:30 am

Re: Paypal is not putting new subs in the right product

2011-08-01T23:26:31-05:00

I removed the logs from your post because they had all the private info in them. I kept a copy to review them later if needed, will delete them as soon as we resolve this.

Does everyone have this problem you mention or just some? Could you tell me what transaction had that problem you mention? For example, the last one in your IPN and PDT logs doesn't mention any error, cookies were properly set, confirmation email was sent, everything looks fine.

Statistics: Posted by Cristián Lávaque — August 1st, 2011, 11:26 pm

Re: Paypal is not putting new subs in the right product

2011-08-01T20:28:04-05:00

OK, I'm still having this issue and there hasn't been any progress I've been able to make. This post is the logs from one site (explosiveoptions) that is having the following issue:

1.) New user registers on site, buys product
2.) User is added to level #0 list, but not to level #1

Logs attached. I also have a Mailchimp log file, but it has all the passwords, API keys, etc. in it, so I don't want to post that.

Thanks for your help with this...

Statistics: Posted by skipshean — August 1st, 2011, 8:28 pm

Re: Paypal is not putting new subs in the right product

2011-07-18T22:04:27-05:00

verifying all those settings, then will post those logs

Statistics: Posted by skipshean — July 18th, 2011, 10:04 pm

Re: Paypal is not putting new subs in the right product

2011-07-16T15:57:46-05:00

Nevermind, I think I misunderstood your other post.

The shortcode looks good. All the PayPal logs you find in that dir, please.

Also, double-check that your settings are correct s2Member and PayPal for the integration. WP Admin -> s2Member -> PayPal Options -> PayPal Account Details, IPN Integration and PDT/Auto-Return Integration

Statistics: Posted by Cristián Lávaque — July 16th, 2011, 3:57 pm