Community Support Forums

Re: All users have the same IP address

2011-09-01T11:33:58-05:00

Hi Beth. Please see this post for an easy solution:
viewtopic.php?t=6380&p=14618#p14618

Statistics: Posted by Jason Caldwell — September 1st, 2011, 11:33 am

Re: All users have the same IP address

2011-09-01T10:52:48-05:00

I'm sure that this is the issue because Network Solutions is my hosting company. I'm moving the website in the next few weeks. In the meantime I heard that the client's address should be contained in $_SERVER["HTTP_X_FORWARDED_FOR"]. Would it be possible to retrieve this?

Statistics: Posted by bethperkins — September 1st, 2011, 10:52 am

Re: All users have the same IP address

2011-08-27T17:54:29-05:00

Beth, I asked about the code for the button because s2Member started collecting IPs only recently and if you were using an older full code it may have been missing the lines that did it. But you're using the shortcode, so the updated s2Member will add the needed lines when it parses the code, so you're good there. You should check with your hosting company now, as Jason explained.

Statistics: Posted by Cristián Lávaque — August 27th, 2011, 5:54 pm

Re: All users have the same IP address

2011-08-27T14:36:07-05:00

Thanks for the heads up on this thread.

Beth, who is your hosting provider? s2Member and WordPress both pull the User's IP address from the environment variable provided by your hosting company: $_SERVER["REMOTE_ADDR"]. If this is being populated with the same value for every User, you might need to ask your hosting company what can be done to avoid and/or work around this.

Statistics: Posted by Jason Caldwell — August 27th, 2011, 2:36 pm

Re: All users have the same IP address

2011-08-27T09:22:22-05:00

Here is my code. Do I need to do anything special to get the IP address?

Code:: [s2Member-Pro-AuthNet-Form level="1" ccaps="" desc=" " cc="USD" custom="www.action-intell.com" ta="0" tp="0" tt="D" ra="239" rp="1" rt="Y" rr="0" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="0" default_country_code="US" captcha="0" /]

Statistics: Posted by bethperkins — August 27th, 2011, 9:22 am

Re: All users have the same IP address

2011-08-27T01:08:46-05:00

Are you using the button's shortcode or full code? Could you post it here?

Statistics: Posted by Cristián Lávaque — August 27th, 2011, 1:08 am

Re: All users have the same IP address

2011-08-26T12:23:25-05:00

I'd appreciate any info on this because we are trying to confirm that our free trial users are not rebooking free trials - without a valid IP address this is tough

Statistics: Posted by bethperkins — August 26th, 2011, 12:23 pm

Re: All users have the same IP address

2011-08-25T01:57:27-05:00

Thank you! I'll wait for Jason now.

Statistics: Posted by Cristián Lávaque — August 25th, 2011, 1:57 am

Re: All users have the same IP address

2011-08-24T13:30:23-05:00

Thank you Cristian. These are my plugins: AddToAny, Akismet, All in One SEO, Contact Form 7, Customized recent comments, Dagon Sitemap, Generate post thumbnails, health check, PHP execution, quick cache, regenerate thumbnails, Shadowbox JS, Shortcodes Pro, Snapshot backup, WP Importer, WP cleanup, WP Show IDS

Statistics: Posted by bethperkins — August 24th, 2011, 1:30 pm

Re: All users have the same IP address

2011-08-23T22:25:25-05:00

Hi Beth. Thanks for reporting this, I'll email Jason about it.

In the meantime, could you please post a list of the plugins you have installed together with s2Member?

Statistics: Posted by Cristián Lávaque — August 23rd, 2011, 10:25 pm

All users have the same IP address

2011-08-23T16:28:52-05:00

Can someone tell me why all the my registered users have the same IP address? I looked it up and it is the IP Address of my hosting account (Network Solutions).

How do I change the system to record the IP address of my customer?

Thanks,

Beth

Statistics: Posted by bethperkins — August 23rd, 2011, 4:28 pm