Community Support Forums

Re: Free Trial Period with Paypal Pro

2011-10-01T21:52:28-05:00

Thanks for the follow-up.

behladesign wrote:
This was an live test using paypal for checkout. I used my paypal account to fund the transaction. We also checked again with Paypal Customer Service rep and they confirmed that it's true, paypal has to charge at least $.01, that's a default charge on their system.

Hmm. While it's true that PayPal's minimum charge amount is $0.01, that only applies when you ARE charging something. In the case of a 100% free trial period, the charge amount is always $0.00, and you should NOT be charged anything. In a worst case scenario, PayPal's server would do a temporary authorization to test card validity, but that's not a charge, it's only a temporary authorization.

So far I've been unable to reproduce this bug on either a Sandbox or live instance of PayPal. I'm not saying that it's not causing YOU a problem, but I just can't reproduce on this end. While we continue to investigate this, I will refer you to this thread at PayPal, and ask that you speak directly to PayPal regarding this issue, as it might be account-specific, or have something to do with a circumstance I'm unaware of. See: https://www.x.com/developers/paypal/for ... wer-199306

Statistics: Posted by Jason Caldwell — October 1st, 2011, 9:52 pm

Re: Free Trial Period with Paypal Pro

2011-09-28T09:42:12-05:00

This was an live test using paypal for checkout. I used my paypal account to fund the transaction. We also checked again with Paypal Customer Service rep and they confirmed that it's true, paypal has to charge at least $.01, that's a default charge on their system.

Statistics: Posted by behladesign — September 28th, 2011, 9:42 am

Re: Free Trial Period with Paypal Pro

2011-09-27T19:19:27-05:00

Thanks for the follow-up.
Investigating now...

What type of credit card did you use please?
Or did you use a PayPal test-card? Or a PayPal account?
Was this test performed against a PayPal Sandbox account?

Statistics: Posted by Jason Caldwell — September 27th, 2011, 7:19 pm

Re: Free Trial Period with Paypal Pro

2011-09-23T11:42:27-05:00

Thanks Jason, yes, the second one will give the .01 cent charge because of ta="0.01". It also give the same .01 charge even IF i have ta="0". I have tested this multiple times and Paypal still charges that 1 penny amount. It must be something with Paypal's way of handling it. Can you test it on your end and see what the results are?

Statistics: Posted by behladesign — September 23rd, 2011, 11:42 am

Re: Free Trial Period with Paypal Pro

2011-09-06T16:04:46-05:00

Thanks for the follow-up.

Interesting. I just ran these Shortcodes through a test Page.

Code:: [s2Member-PayPal-Button level="1" ccaps="" desc="GAPzip Connection Member Subscription for Solutions Introductory Workshop Graduates – One month free then $19.95 USD for each month" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="members.gapzip.com" ta="0" tp="1" tt="M" ra="19.95" rp="1" rt="M" rr="1" rrt="" rra="1" image="http://members.gapzip.com/wp-content/uploads/freetrial.png" output="button" /]

( This sends me to PayPal with a 100% FREE trial, no charge at all for starting my membership ).

Code:: [s2Member-PayPal-Button level="1" ccaps="" desc="GAPzip Connection Member Subscription for Solutions Introductory Workshop Graduates – One month for $.01 then $19.95 USD for each month" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="members.gapzip.com" ta="0.01" tp="1" tt="M" ra="19.95" rp="1" rt="M" rr="1" rrt="" rra="1" image="http://members.gapzip.com/wp-content/uploads/freetrial.png" output="button" /]

( This one DOES charge me $0.01, because ta="0.01" )

Am I missing something?

Statistics: Posted by Jason Caldwell — September 6th, 2011, 4:04 pm

Re: Free Trial Period with Paypal Pro

2011-09-03T09:37:36-05:00

Thanks Jason,

It's a $.01 charge from paypal. The code used is below. I'm getting a $.01 charge from paypal on both instances.

GAPzip Connection Member Subscription for Solutions Introductory Workshop Graduates - One month free then $19.95 USD for each month

[s2Member-PayPal-Button level="1" ccaps="" desc="GAPzip Connection Member Subscription for Solutions Introductory Workshop Graduates – One month free then $19.95 USD for each month" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="members.gapzip.com" ta="0" tp="1" tt="M" ra="19.95" rp="1" rt="M" rr="1" rrt="" rra="1" image="http://members.gapzip.com/wp-content/uploads/freetrial.png" output="button" /]
GAPzip Connection Member Subscription for Solutions Introductory Workshop Graduates - One month for $.01 (one cent) then $19.95 USD for each month

[s2Member-PayPal-Button level="1" ccaps="" desc="GAPzip Connection Member Subscription for Solutions Introductory Workshop Graduates – One month for $.01 then $19.95 USD for each month" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="members.gapzip.com" ta="0.01" tp="1" tt="M" ra="19.95" rp="1" rt="M" rr="1" rrt="" rra="1" image="http://members.gapzip.com/wp-content/uploads/freetrial.png" output="button" /]

Statistics: Posted by behladesign — September 3rd, 2011, 9:37 am

Re: Free Trial Period with Paypal Pro

2011-09-02T21:19:22-05:00

behladesign wrote:
I tested this, and what i've found that even if you setup the button to have a completely free trial period of 0, paypal still charges $.01. Maybe you can test on your end and see if you have the same result. I think this is important to let the customer know what to expect, even if it is a penny.

A charge? Or a temporary authorization to test card validity? What does your bank say?

If it's a charge, can you please post the s2Member Shortcode that you're using please?

Statistics: Posted by Jason Caldwell — September 2nd, 2011, 9:19 pm

Re: Free Trial Period with Paypal Pro

2011-09-02T16:28:09-05:00

I tested this, and what i've found that even if you setup the button to have a completely free trial period of 0, paypal still charges $.01. Maybe you can test on your end and see if you have the same result. I think this is important to let the customer know what to expect, even if it is a penny.

Statistics: Posted by behladesign — September 2nd, 2011, 4:28 pm

Re: Free Trial Period with Paypal Pro

2011-08-31T12:31:14-05:00

Thanks for your inquiry, much appreciated.

behladesign wrote:
I was told by another developer that I need to charge a user at least $.01 for a trial period if the user is later charged the actual amount once their trial period is setup.

For Example:
Workshop Graduates sign up today to become a GAPzip Connection Member
$0.01 (One cent) for First month then $19.95:

Can you please confirm if this true or false?

No, that's incorrect. That is, with PayPal, regardless of whether you're using PayPal Standard Buttons, or running PayPal Pro Forms, you can always offer a 100% free trial period, and no, there is no need to charge them $0.01 cent. I suppose the only reason a site owner might do this, is simply to make sure a $0.01 charge would go through before allowing someone to access the site. In the case of PayPal, I've never found that to be necessary, as PayPal usually handles this on their own through temporary authorizations to test the validity of the funding source. Even so, charging $0.01 would never guarantee that a future charge would go through, particularly when/if the future charge is going to be much more than that. It certainly wouldn't hurt you to do it, but I would just leave this to PayPal.

Statistics: Posted by Jason Caldwell — August 31st, 2011, 12:31 pm

Re: Free Trial Period with Paypal Pro

2011-08-31T02:40:18-05:00

OK. I'll email Jason about this thread and wait for his confirmation then.

Statistics: Posted by Cristián Lávaque — August 31st, 2011, 2:40 am

Re: Free Trial Period with Paypal Pro

2011-08-30T16:17:20-05:00

Thanks Cristian! I was mainly wondering if this is a known issue with Paypal. I had heard that paypal doesn't let you have a "free" trial period and the workaround is to charge someone $.01 / one cent for the trial period. It does have some logic.

Statistics: Posted by behladesign — August 30th, 2011, 4:17 pm

Re: Free Trial Period with Paypal Pro

2011-08-30T16:01:00-05:00

The pro-form generator doesn't stop you from giving a free month first, so I think s2Member can handle it or it wouldn't let you. Test it and see how it goes.

I hope that helps.

Statistics: Posted by Cristián Lávaque — August 30th, 2011, 4:01 pm

Free Trial Period with Paypal Pro

2011-08-29T19:13:54-05:00

I was told by another developer that I need to charge a user at least $.01 for a trial period if the user is later charged the actual amount once their trial period is setup.

For Example:
Workshop Graduates sign up today to become a GAPzip Connection Member
$0.01 (One cent) for First month then $19.95:

Can you please confirm if this true or false?

Statistics: Posted by behladesign — August 29th, 2011, 7:13 pm