Community Support Forums

Re: What to do when a customer don't receive the confirmatio

2011-12-01T00:54:24-05:00

Ah, yes, that's always a good place to check for missing emails. If you're worried about it happening in the future, you can remind your customers somewhere to check for the confirmation email in their spam folder if they don't receive it.

Statistics: Posted by Raam Dev — December 1st, 2011, 12:54 am

Re: What to do when a customer don't receive the confirmatio

2011-11-30T03:11:37-05:00

And it turned out that the confirmation emails just ended up in her spamfolder

Statistics: Posted by webbmalin — November 30th, 2011, 3:11 am

Re: What to do when a customer don't receive the confirmatio

2011-11-28T21:42:36-05:00

You're most welcome!

Statistics: Posted by Raam Dev — November 28th, 2011, 9:42 pm

Re: What to do when a customer don't receive the confirmatio

2011-11-28T01:59:11-05:00

Thank you so much!!!!

Statistics: Posted by webbmalin — November 28th, 2011, 1:59 am

Re: What to do when a customer don't receive the confirmatio

2011-11-27T16:27:35-05:00

Hi Malin,

You can generate the Member Registration Link in WP Admin -> s2Member -> PayPal Buttons -> PayPal Member Registration Access Links and email that directly to the user. When they click the link, they'll be brought to the registration page.

If your users don't get the registration email after checking out at PayPal, you'll want to make sure you have configured s2Member with PayPal IPN (WP Admin -> s2Member -> PayPal Options -> PayPal IPN Integration) and PayPal PDT/Auto-Return Integration (WP Admin -> s2Member -> PayPal Options -> PayPal PDT/Auto-Return Integration).

If you continue to have problems, please enable the logging routines (s2Member -> PayPal Options -> Account Details -> Logging/Debugging) and then please post the log entries (from all the log files) related to the transaction in question, x'ing out any private info.

Statistics: Posted by Raam Dev — November 27th, 2011, 4:27 pm

What to do when a customer don't receive the confirmation em

2011-11-27T15:21:13-05:00

My customer paid through Paypal but never received the confirmation email with the link to register on the website.

How can I send her this email manually?

And what went wrong??

Thanks
/Malin

Statistics: Posted by webbmalin — November 27th, 2011, 3:21 pm