Community Support Forums

Re: Paid Member Details

2012-01-15T00:45:08-05:00

Thanks for your inquiry regarding s2Member.

fxbootcamp wrote:
I don't seem to have paid member details, such as billing address. Nor does there seem to be much membership details, such as billing terms, payment history, etc. Woudn't this info be pulled in when they sign up via paypal?

All billing history, payment terms, and other financial details are stored in your payment gateway, and NOT within WordPress®. This is intentional, not a shortcoming. Your WordPress installation controls the customer's site access, your payment gateway controls the customer's financial and billing details. s2Member's job is to communicate with, and to receive communications from your payment gateway, so that site-access is revoked at the correct point in time, for the correct reasons.

Searching for a paid user and accessing their contact / membership details seems impossible. On the user's side, there seems to be no self management system either. These are major short comings of S2 that I hope get addresses, as the functionality with Wordpress/Buddy press is fantastic.

You can search your existing Users/Members within your Dashboard by going to: Dashboard -> Users -> Search. You can also edit existing Users from this panel as well, including all membership details, and even some low-level details that s2Member retains for future communication with your payment gateway, such as the Paid Subscr. ID and gateway code.

Users/Members can edit their Profile through the application of a Profile Editing Form, made possible by s2Member (even in the free version). There is a both a stand-alone version, and also an inline theme-based Profile editing panel. For further details on this feature, please check your Dashboard under: s2Member -> General Options -> Profile Modifications.

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Statistics: Posted by Jason Caldwell — January 15th, 2012, 12:45 am

Re: Paid Member Details

2012-01-11T15:17:26-05:00

Thank you for the suggestions. I will pass along your request to the development team.

Statistics: Posted by Raam Dev — January 11th, 2012, 3:17 pm

Re: Paid Member Details

2012-01-11T14:16:59-05:00

Yes we do record basis info with Paypal Pro Forms. Name, address, etc. The info you need to process credit cards. See here: http://beta.fxbootcamp.com/membership-o ... -to-trial/

At this point, I think I can only use S2pro to manage free subscribers to my BuddyPress site. It does a good job of that. However, I'll have to use another membership program to manage my paid users. S2's user management system is almost useless.

Searching for a paid user and accessing their contact / membership details seems impossible. On the user's side, there seems to be no self management system either. These are major short comings of S2 that I hope get addresses, as the functionality with Wordpress/Buddy press is fantastic.

Statistics: Posted by fxbootcamp — January 11th, 2012, 2:16 pm

Re: Paid Member Details

2012-01-11T13:35:42-05:00

Hi fxbootcamp,

Do you collect the billing information on a signup form during the checkout process? Unless you collect the information using something like a Pro Form during the checkout process, none of that information will be saved to the user's s2Member profile.

While the information does get recorded in the IPN logs from PayPal, you need to collect the information from the user using Custom Fields to save it to their profile (see WP Admin -> s2Member -> General Options -> Registration/Profile Fields & Options).

Statistics: Posted by Raam Dev — January 11th, 2012, 1:35 pm

Re: Paid Member Details

2012-01-10T09:48:19-05:00

You might check your s2Member logs to make sure everything's fine there? :
WP Admin -> s2Member -> PayPal Options -> Account Details -> Enable Logging

Statistics: Posted by Elizabeth — January 10th, 2012, 9:48 am

Paid Member Details

2012-01-09T15:05:32-05:00

I don't seem to have paid member details, such as billing address. Nor does there seem to be much membership details, such as billing terms, payment history, etc. Woudn't this info be pulled in when they sign up via paypal?

Statistics: Posted by fxbootcamp — January 9th, 2012, 3:05 pm