Community Support Forums

Re: Customers don't have or don't want Paypal Account

2011-03-09T07:30:43-05:00

I see now. Sorry that I missed that.
One thing you might have a look at is the "PayPal Account Optional" setting inside your PayPal account. By default, this is turned on. But perhaps it's been turned off somehow by mistake. You will find the details regarding this feature here: https://cms.paypal.com/us/cgi-bin/?cmd= ... 8A9EB00ZO3

Also see: https://www.paypal.com/cgi-bin/webscr?c ... ng-outside

For the benefit of other readers. Sometimes it looks like PayPal® is not offering your Customers the option to pay by credit card ( to YOU ), due to cookies on your computer. I've seen PayPal's layout change over the last several months, but I know for certain that if you have a PayPal cookie on your computer, they will detect it ( even if you're not logged in ). When this happens, the checkout experience is tailored to YOU, and the credit card link is usually very subtle in that scenario. If you clear your browser cookies, you can usually get a better picture of what non-PayPal account holders will experience during checkout.

Statistics: Posted by Jason Caldwell — March 9th, 2011, 7:30 am

Re: Customers don't have or don't want Paypal Account

2011-03-09T07:05:47-05:00

Yes, that is true, I am working on a combination of the s2 button and the paypal button that may work, will post syntax after testing.

Statistics: Posted by rliddle — March 9th, 2011, 7:05 am

Re: Customers don't have or don't want Paypal Account

2011-03-08T23:36:29-05:00

No problem, Jason.

Jason Caldwell wrote:
1. PayPal Standard ( free )

- "Buy Now" transactions do NOT require a Customer to have a PayPal account.

And that's what I understood, but he mentioned in his opening post that it's not a recurring payment what he's having this problem with.

rliddle wrote:
Sign up will be one time/lifetime - not recurring. When I create the button it takes me to Paypal page where they are "forced/asked" to create a Paypal Account.

Did I understand that correctly, rliddle? If so, buyers should be given the option to pay without a PayPal account.

Could you post between code tags the shortcode for your button?

Statistics: Posted by Cristián Lávaque — March 8th, 2011, 11:36 pm

Re: Customers don't have or don't want Paypal Account

2011-03-08T21:30:28-05:00

rliddle wrote:
ccbill = interesting. 14% hmmm

Yea, starting to look like the U.S. government over there eh? However, they do take on a great risk by catering to XXX ( i.e. adult oriented ) sites. Thus, the HUGE percentages.

Statistics: Posted by Jason Caldwell — March 8th, 2011, 9:30 pm

Re: Customers don't have or don't want Paypal Account

2011-03-08T21:28:35-05:00

Cristián just pointed me to this thread. Thanks Cristián.

Just to clarify.

1. PayPal Standard ( free )
- you only pay processing fees per transaction
- Customer checkout @ PayPal ( NOT on your site )
- "Buy Now" transactions do NOT require a Customer to have a PayPal account.
- Subscriptions "require" a Customer to have a PayPal account though ( always ).

2. PayPal Standard + ERP ( Enhanced Recurring Payments ) = $19.99/mo.
- Same as PayPal Standard, except...
Customers are NO longer required to have a PayPal account ( ever ), even for Subscriptions.
- Customer checkout @ PayPal ( NOT on your site )

3. PayPal Pro ( $30/mo + Recurring Billing service ) = $60/mo total.
This allows you to keep Customers on your site throughout the entire checkout process. You can accept Visa, MasterCard, Amex, Discover, Maestro, Solo, and ALSO offer PayPal® as an "option".

( In the end, we highly recommend PayPal Pro. The features provided by this service far outweigh the price of the service, even for novice site owners. ) Increased conversion rates make a HUGE difference, and s2Member Pro running together with your PayPal Pro account will make that happen. PayPal® also has very competitive pricing, compared to other services of it's kind.

Incidentally, other services ( i.e. Authorize.net for instance ) would NOT include PayPal® in their list of options to you ( which is another great reason to choose PayPal® Pro ). It consolidates your financials into ONE account, rather than having a PayPal account, and ALSO another merchant bank account, and another gateway provider. Having a PayPal® Pro account keeps your transactions all in one system; for easier reporting and simplified customer service.

On most sites, conversion rates increase by over 20% - because you're accepting Visa, MasterCard, Amex, Discover, Maestro, and Solo ( directly on your site ) - AND also PayPal® as an "option". In other words, with PayPal Pro, you're keeping Customers on your site throughout the entire checkout process. You can control the surrounding elements on the page, the flow of events, and do a better job at building confidence in your products/services.

Even for a small site, if this means 3 extra sales per month,
that usually covers the cost of your PayPal® Pro account.

VIDEO: viewtopic.php?f=4&t=304

--------------
For the benefit of other readers... If you are declined for PayPal Pro, or you simply cannot afford PayPal Pro ... ERP ( Enhanced Recurring Payments ) is a great alternative. This doesn't give you a completely seamless checkout experience, but at least your Customers won't be "forced" to have a PayPal account in order to pay you on a recurring basis. https://merchant.paypal.com/us/cgi-bin/ ... p_overview

Statistics: Posted by Jason Caldwell — March 8th, 2011, 9:28 pm

Re: Customers don't have or don't want Paypal Account

2011-03-08T18:15:15-05:00

Thank you for your responses. @Elizabeth. I did read your link and it does respond to subscriptions or recurring payments. "s2Member ( and s2Member Pro ) are both compatible with (ERP) Enhanced Recurring Payments, as they apply to Subscriptions. So if you add ERP to your PayPal account ( it's an upgrade ), your Customers will no longer be required to have a PayPal account during checkout, and this is compatible with s2Member. Nothing to change, and nothing special you need to do. All you have to do is simply upgrade your PayPal account, by adding the ERP service. PayPal charges $19.99/mo for this service.", which is where I was (or trying to) asking if there is a Buy Now button opportunity if your site does not take subscriptions.

@drbyte Thakns for that, I am using s2 to create buttons. ccbill = interesting. 14% hmmm

Statistics: Posted by rliddle — March 8th, 2011, 6:15 pm

Re: Customers don't have or don't want Paypal Account

2011-03-08T15:58:14-05:00

Are u using s2 to create the buttons? U can use s2 pro and another merchant like ccbill but u will have to pay around $400 a year to accept visa. If somebody is really interested with your product they will most likely use whoever you use.

Statistics: Posted by drbyte — March 8th, 2011, 3:58 pm

Re: Customers don't have or don't want Paypal Account

2011-03-08T15:54:44-05:00

Hello rliddle,

An option to Paypal Pro is Paypal's ERP (Enhanced Recurring Payments)
You can still use the Paypal Forms with s2Member Pro.

For more info, read this previous thread:
http://www.primothemes.com/forums/viewtopic.php?f=4&t=418&p=1688&hilit=+erp#p1688

Statistics: Posted by Elizabeth — March 8th, 2011, 3:54 pm

Customers don't have or don't want Paypal Account

2011-03-08T14:04:26-05:00

OK, have been playing with this for a few days now, and am quite impressed. Nice product/documentation/forums. All good. I can't seem to get around one scenario.

I will have members who will sign up for my site. Sign up will be one time/lifetime - not recurring. When I create the button it takes me to Paypal page where they are "forced/asked" to create a Paypal Account. That will more than likely scare a number of people off.

Within Paypal > Website Payment Preferences I have PayPal Account Optional as on, however it says When this feature is turned on, your customers will go through an optimized checkout experience. "This feature is available for Buy Now, Donations, and Shopping Cart buttons, but not for Subscription buttons."

It seems to me that all the buttons I can create to subscription for levels.

Does anyone have the answer to this?

Going to Paypal Pro starts the $30.00 monthly fee, not ready to go there.

Statistics: Posted by rliddle — March 8th, 2011, 2:04 pm