Community Support Forums

Re: When Trial Membership Get Canceled

2011-04-22T21:54:48-05:00

Hi Jason

Thank you for clearing this

Sorry been glued to the TV..It's the Hockey finals

Sam

Statistics: Posted by drbyte — April 22nd, 2011, 9:54 pm

Re: When Trial Membership Get Canceled

2011-04-18T23:45:31-05:00

Yes. In the routine that processes EOT Times,
a cancellation within a trial period would result in this calculation.

Code:: if (!$last_payment_time) /* If there's been no payment yet. After p1, if there was a p1. Otherwise, reg. time + 1 day grace. */ $auto_eot_time = $registration_time + $p1_time + 86400;

So if a Member signs up for a 1 week free trial, and cancels the same day, s2Member will demote them exactly 7 days later. There is one extra day grace period after the Trial Period is over; just to make sure access is not denied sooner than a Customer might expect.

By popular demand, this behavior started with s2Member v3.3.2+. A Free Trial, is free. From a Customer's perspective, a Free Trial should not be dependent on their intention to pay. Thus, cancelling a Free Trial should not end their access until the Free Trial Period is over. Also, in some cases an Initial/Trial Period may have cost them something; it just depends on how your Button/Form was configured.

Statistics: Posted by Jason Caldwell — April 18th, 2011, 11:45 pm

When Trial Membership Get Canceled

2011-04-17T23:34:39-05:00

Hi Jason

When a visitor sign in for lets say 1 week trial membership today and he/she decided to cancel it in the same day for some reason...would he/she be still able to access the site for the remaining week?

Thank You

Sam

Statistics: Posted by drbyte — April 17th, 2011, 11:34 pm