Community Support Forums

Re: EOT not extending with new purchase

2011-06-22T18:40:57-05:00

That is great, I'm so glad you have it all running the way you wanted.

Statistics: Posted by Cristián Lávaque — June 22nd, 2011, 6:40 pm

Re: EOT not extending with new purchase

2011-06-22T07:55:45-05:00

You have all been amazing and I appreciate the help. Dollar for dollar there truly isn't a better product out there that's better. I am thrilled to have it functioning at 100%. Much thanks.

Statistics: Posted by b4thestreet — June 22nd, 2011, 7:55 am

Re: EOT not extending with new purchase

2011-06-22T01:04:17-05:00

Very welcome. Yes, the traditional CRON job will catch expired EOTs as well. It works exactly the same as the WP-Cron version. The only difference is that your server ( i.e. CRON ) spawns the process, instead of WordPress itself.

Statistics: Posted by Jason Caldwell — June 22nd, 2011, 1:04 am

Re: EOT not extending with new purchase

2011-06-20T08:31:06-05:00

Fantastic! I will do that now. I appreciate you getting to the bottom of this! Until I resolve the WP-Cron issue will the traditional CRON you set up catch expired EOTs or must I manually click the link you provided above?

Again, I cant thank you guys enough for all your help.

Statistics: Posted by b4thestreet — June 20th, 2011, 8:31 am

Re: EOT not extending with new purchase

2011-06-17T18:00:12-05:00

Thanks for the follow-up.

I just logged in again and took another look. I see that you have Users which are not being demoted by s2Member's Auto EOT System, which you have configured to run off of the WP-Cron system. Upon further review, it looks like WP-Cron jobs on your installation are not running. This could be related to limitations imposed by your hosting company, or possibly a conflict between plugins that you're running. So this explains why Members are not getting demoted, s2Member's Auto EOT System is not being processed on your installation, even though it is enabled.

To confirm this, I adjusted your EOT Behavior options and set your EOT System to run with a traditional CRON job, through this URL: http://b4thestreet.com/main/?s2member_a ... via_cron=1

This resolved the problem, and members who were awaiting EOT were processed successfully. I would suggest that you go back over your s2Member -> PayPal Options -> EOT Behavior, and follow the instructions in that section for setting up a traditional CRON job on your server, since the WP-Cron system is not working for whatever reason. Either that, or contact your hosting company and see if they can offer an explanation as to why WP-Cron is not working on your installation.

Statistics: Posted by Jason Caldwell — June 17th, 2011, 6:00 pm

Re: EOT not extending with new purchase

2011-06-17T09:02:14-05:00

The 42 users that were on expired EOTs was just emailed to you. Yesterday I manually changed each users role from s2member_level2 to subscriber, but I left the EOTs in tact.

I have actually never seen an Administrative note. Let me know if there is anything more I can provide.

I greatly appreciate all the help.

Statistics: Posted by b4thestreet — June 17th, 2011, 9:02 am

Re: EOT not extending with new purchase

2011-06-17T02:38:35-05:00

Thanks for reporting this important issue.
~ and thanks for the heads up Cristián.

I received your Dashboard login details and I've taken a quick look. However, I'm not seeing any of your s2Member Level 2 accounts with an EOT Time, or with Administrative Notes indicating that an EOT was processed. Can you please supply me with a Username and/or User ID of a couple of accounts that should have been demoted but were not?

Statistics: Posted by Jason Caldwell — June 17th, 2011, 2:38 am

Re: EOT not extending with new purchase

2011-06-17T00:16:37-05:00

Cool.

Statistics: Posted by Cristián Lávaque — June 17th, 2011, 12:16 am

Re: EOT not extending with new purchase

2011-06-16T23:38:21-05:00

I will try that next time for sure. I resorted to manually making the changes this go. I emailed Jason credentials as you requested. Thanks again.

Statistics: Posted by b4thestreet — June 16th, 2011, 11:38 pm

Re: EOT not extending with new purchase

2011-06-16T22:23:34-05:00

For the role change with the import, instead of "Subscriber" try "0".

I'll ask Jason about the EOT. Just in case he needs it, please email the dashboard login info using this form http://s2member.com/contact

Statistics: Posted by Cristián Lávaque — June 16th, 2011, 10:23 pm

Re: EOT not extending with new purchase

2011-06-16T18:39:08-05:00

...and as a side note I am trying to update the 44 accounts that should be down graded through the import/export option; I am able to change every field EXCEPT "Role". I am trying to change it from s2member_level2 to Subscriber. I tried "Role ID" as well. I was able to bulk change "Custom Capabilities" and clear the existing EOT. Any suggestions?

Statistics: Posted by b4thestreet — June 16th, 2011, 6:39 pm

Re: EOT not extending with new purchase

2011-06-16T17:53:17-05:00

Yes. I have created/tested with that form several times. It DOES create an EOT. I further test the log in to ensure it gives Level 2 service. I then Go into the user admin and back date the EOT manually (by a week for simplicity). I am STILL able to log in with an expired EOT on that account. I am prepared to give you an admin log in for the site if it would help resolve the issue.

Statistics: Posted by b4thestreet — June 16th, 2011, 5:53 pm

Re: EOT not extending with new purchase

2011-06-16T17:37:08-05:00

No, not in the shortcode. I mean, if you create a new account with that form, and go check the profile, does it have an EOT set? (You will see that field if as an admin, not as the new user.)

Statistics: Posted by Cristián Lávaque — June 16th, 2011, 5:37 pm

Re: EOT not extending with new purchase

2011-06-16T17:33:14-05:00

No. The short code is exactly as posted:

[s2Member-Pro-PayPal-Form register="1" level="2" desc="Signup now, it's Free!" custom="b4thestreet.com" tp="15" tt="D" captcha="clean" ccaps="freetrial" success="http://b4thestreet.com/main/login/" /]

Statistics: Posted by b4thestreet — June 16th, 2011, 5:33 pm

Re: EOT not extending with new purchase

2011-06-16T17:21:38-05:00

Got it. Hmm... Yeah, the EOT behaviour should have been applied to the accounts then.

Do users have an EOT time set when they register with that form?

Statistics: Posted by Cristián Lávaque — June 16th, 2011, 5:21 pm

Re: EOT not extending with new purchase

2011-06-16T16:56:38-05:00

As usual I thank you for the quick response!! Its appreciated.

I understand that it may take several hours for the programs CRON to propagate the EOT changes however, I am noticing the EOT on most accounts exceeding 2 weeks to a month past expiry.

The accounts remain in Level 2 and retain any ccap I set.

I appreciate any and all help. Sincere thanks

Statistics: Posted by b4thestreet — June 16th, 2011, 4:56 pm

Re: EOT not extending with new purchase

2011-06-16T16:19:01-05:00

How long after the EOT did you notice they still had access? Immediately after or over a couple of days?

Do their accounts still have the Level 2 and "freetrial" ccap?

About those that still have the access incorrectly, you can remove it manually in their profiles, or in bulk with the Import tool.

Statistics: Posted by Cristián Lávaque — June 16th, 2011, 4:19 pm

Re: EOT not extending with new purchase

2011-06-16T12:40:55-05:00

My issue has not been resolved with the upgrade. When a user registers an EOT event IS created. However, users are still able to access the site when after the EOT has expired. When a new user comes to the site they use the 'PayPal Pro / Free Registration Form', however I have modified the wordpress shortcode to include: level="2" and tp="15". See below:

[s2Member-Pro-PayPal-Form register="1" level="2" ccaps="" desc="Signup now, it's Free!" custom="b4thestreet.com" tp="1" tt="D" captcha="clean" ccaps="freetrial" success="http://b4thestreet.com/main/login/" /]

When a user registers an EOT for 15 days later is entered, however on expiry their account is not blocked/downgraded/etc.

I am wondering if the issue is caused by me setting the free trial to Level 2 access?? I am desperately trying to find a solution as now I have 50+ users on expired EOTs using our news service for free. Any help is greatly appreciated.

Statistics: Posted by b4thestreet — June 16th, 2011, 12:40 pm

Re: EOT not extending with new purchase

2011-05-26T01:42:01-05:00

Great.

Statistics: Posted by Cristián Lávaque — May 26th, 2011, 1:42 am

Re: EOT not extending with new purchase

2011-05-26T01:01:55-05:00

My mistake. I didn't updated correctly. I found the option. Thank you for the quick response.

Statistics: Posted by b4thestreet — May 26th, 2011, 1:01 am

Re: EOT not extending with new purchase

2011-05-25T19:24:24-05:00

In s2Member 110524RC that setting can be found here WP Admin -> s2Member -> PayPal Options -> Automatic EOT Behavior.

Statistics: Posted by Cristián Lávaque — May 25th, 2011, 7:24 pm

Re: EOT not extending with new purchase

2011-05-25T15:02:26-05:00

Good afternoon,

I JUST upgraded to the BETA 110524 released yesterday to developer accounts. I am looking for the setting highlighted in the above image (download/file.php?id=223&mode=view), but there is no 'Fixed-Term Extensions'. As I had not heard from anyone I assumed it was because a new version was to be released imminently. However as no fix to my problem has been created I am hoping someone can lend some assistance.

Brief description: When upgrade or downgrade their Membership Level is not automatically changed.

Again, thanks for ANY help you can offer. It is greatly appreciated.

Statistics: Posted by b4thestreet — May 25th, 2011, 3:02 pm

Re: EOT not extending with new purchase

2011-05-18T14:19:56-05:00

I am having a similar issue. When members enroll for a free trial on our site they use the following form:

[s2Member-Pro-PayPal-Form register="1" level="2" ccaps="" desc="Signup now, it's Free!" custom="b4thestreet.com" tp="15" tt="D" captcha="clean" success="http://b4thestreet.com/main/login/" /]

This grants them Level 2 access for 2 weeks.

If the member upgrades (for example to Level 3) prior to the expiration of their trial the membership level does not auto upgrade nor is the EOT time changed to reflect; in this case one month purchase cycle. I must manually go in and adjust them to Level 3 and extend the EOT. Any help would be greatly appreciated.

Statistics: Posted by b4thestreet — May 18th, 2011, 2:19 pm

Re: EOT not extending with new purchase

2011-05-18T01:20:11-05:00

Thanks for reporting this important issue.
An update for this is going to be included in the next release ( coming in just a few days ).

This will become an option under:
s2Member -> PayPal Options -> EOT Behavior.
SNAG-0000.png

Statistics: Posted by Jason Caldwell — May 18th, 2011, 1:20 am

Re: EOT not extending with new purchase

2011-05-16T13:06:30-05:00

I'll check this with Jason then. Thanks!

Statistics: Posted by Cristián Lávaque — May 16th, 2011, 1:06 pm