Community Support Forums

Re: 503: Service Temporarily Unavailable

2011-11-15T00:28:42-05:00

Scott, have you tried raising the IP limit? WP Admin -> s2Member -> Restriction Options -> Unique IPs

Let me know if that helps.

Statistics: Posted by Cristián Lávaque — November 15th, 2011, 12:28 am

Re: 503: Service Temporarily Unavailable

2011-11-12T22:40:00-05:00

Is anyone having this problem anymore? I just started and have my first user and they are already hitting the error.

503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you require assistance.

I am hosting with bluehost if that makes a difference.

Thanks!

Statistics: Posted by scottmhorn — November 12th, 2011, 10:40 pm

Re: 503: Service Temporarily Unavailable

2011-10-31T18:30:49-05:00

theinnerdancer1 wrote:
what if I have done all this and they still receive the message? What else could it be?

If you've done all of this, and the problem persists, I would start looking at your caching plugins.
If you're running a caching plugin for WordPress, you might want to clear the cache, and check your cache configuration.

Statistics: Posted by Jason Caldwell — October 31st, 2011, 6:30 pm

Re: 503: Service Temporarily Unavailable

2011-10-31T15:07:11-05:00

what if I have done all this and they still receive the message? What else could it be?

Statistics: Posted by theinnerdancer1 — October 31st, 2011, 3:07 pm

Re: 503: Service Temporarily Unavailable

2011-10-31T12:33:29-05:00

Thank you, your email was received.
I'll answer this here for the benefit of other readers.

Please log into your Dashboard, and go to: Users. Find this particular User and click the [Edit] link.
Scroll down to the bottom and find the section depicted in the attached screenshot below.

( click to enlarge )
SNAG-0091.png
Also, you may want to review your configuration of s2Member here:
s2Member -> Restriction Options -> Unique IP Access Restrictions

Statistics: Posted by Jason Caldwell — October 31st, 2011, 12:33 pm

Re: 503: Service Temporarily Unavailable

2011-10-31T11:54:12-05:00

I just sent in a private contact form. I'm running WP 3.2.1 and s2member v. 111029. I also reset the IP addresses and set the restriction to infinity for now. I'm awaiting the reply to the contact form but in the meantime, how can I know its been fixed without asking the subscriber to try again. I know she's already frustrated.

Statistics: Posted by theinnerdancer1 — October 31st, 2011, 11:54 am

Re: 503: Service Temporarily Unavailable

2011-10-24T11:17:40-05:00

Thanks for your follow-up.

Sparklesperson wrote:
I tried the hack - no difference. What's next?

Please elaborate just a bit further. You tried the hack above? For what reason exactly? and in what way did it not succeed for you? Also, please include the WordPress version number, and s2Member version that you're running with.

Statistics: Posted by Jason Caldwell — October 24th, 2011, 11:17 am

Re: 503: Service Temporarily Unavailable

2011-10-24T06:19:55-05:00

I tried the hack - no difference. What's next?

Statistics: Posted by Sparklesperson — October 24th, 2011, 6:19 am

Re: 503: Service Temporarily Unavailable

2011-10-13T20:26:08-05:00

Thanks for reporting this important issue.

No, there are no known issues. If you'd like to create a test account for us, on your site, and send it here we'll take a look for you. Private contact form: http://www.s2member.com/contact/

Statistics: Posted by Jason Caldwell — October 13th, 2011, 8:26 pm

Re: 503: Service Temporarily Unavailable

2011-10-13T17:36:09-05:00

Customers are getting this 503: Service temporarily Unavailable.
I have the restriction all the way up to 10 IP addresses.
Is this a problem again?
Had to refund subscriptions... help!

Statistics: Posted by RachelC — October 13th, 2011, 5:36 pm

Re: 503: Service Temporarily Unavailable

2011-10-13T13:35:04-05:00

Wonderful!
Thank you!

Statistics: Posted by jeanmorency — October 13th, 2011, 1:35 pm

Re: 503: Service Temporarily Unavailable

2011-10-13T13:17:55-05:00

jeanmorency wrote:
I had to deal with this issue after setting up an account for demo purpose.

What best practice can you suggest to set up a demo account that will be shared with various prospects (thus multiple IPs) without compromising the restrictions rules set for all other users?

Thanks

If your demo account has the Username "demo", s2Member will bypass IP Restriction routines automatically. Otherwise, you could do something like this if you like.

Create this directory and file:
/wp-content/mu-plugins/s2-hacks.php

Code:: add_filter ("ws_plugin__s2member_disable_login_ip_restrictions", "my_s2_login_ip_restriction_handler"); function my_s2_login_ip_restriction_handler ($what_s2member_says = false, $vars = array ()) { if (strtolower ($vars["username"]) === "mydemouser") return true; /* Disable for this Username. */ /**/ else /* Return what s2Member says ( i.e. false ). */ return $what_s2member_says; } ?>

Statistics: Posted by Jason Caldwell — October 13th, 2011, 1:17 pm

Re: 503: Service Temporarily Unavailable

2011-10-13T11:59:24-05:00

I had to deal with this issue after setting up an account for demo purpose.

What best practice can you suggest to set up a demo account that will be shared with various prospects (thus multiple IPs) without compromising the restrictions rules set for all other users?

Thanks

Statistics: Posted by jeanmorency — October 13th, 2011, 11:59 am

Re: 503: Service Temporarily Unavailable

2011-03-15T02:53:14-05:00

Haha.. No problem. Glad I could help.

Statistics: Posted by Jason Caldwell — March 15th, 2011, 2:53 am

Re: 503: Service Temporarily Unavailable

2011-03-15T02:47:30-05:00

Jason,

Boy...see what happens when you are half asleep!! Thanks I had few spaces at the top of the file. Can't believe I missed that. Good to go, works great!!

Rod

Statistics: Posted by rodrico101 — March 15th, 2011, 2:47 am

Re: 503: Service Temporarily Unavailable

2011-03-15T02:20:18-05:00

Make sure you don't have any spaces or blank lines at the top or bottom of that file. White space ( i.e. blank lines ) inside a PHP file creates output, and that can cause the errors that you're seeing here.

Statistics: Posted by Jason Caldwell — March 15th, 2011, 2:20 am

Re: 503: Service Temporarily Unavailable

2011-03-15T02:10:36-05:00

Jason,

Thanks for the speedy reply.
I tried adding the folder and file into my wp directory and got a huge line of php errors when trying to log in:

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 693

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 694

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 695

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 897

and these when I added the folder after already being logged in and trying to log out:

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-login.php on line 354

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-login.php on line 366

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 720

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 721

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 722

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 723

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 724

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 725

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 728

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 729

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 730

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 731

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 734

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 735

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 736

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 737

Warning: Cannot modify header information - headers already sent by (output started at /home/rodrico1/public_html/washinflorida11.com/wp-content/mu-plugins/s2-hacks.php:1) in /home/rodrico1/public_html/washinflorida11.com/wp-includes/pluggable.php on line 897

Is this conflicting with another plugin ?? I also noticed that it changed the look of my "General Options" page and I no longer had the drop downs for each option. (ie clickable fields)

I am using WP version 3.1 and just updated S2 to Version 3.5.4 before adding the hack.

Thanks,

Rod

Statistics: Posted by rodrico101 — March 15th, 2011, 2:10 am

Re: 503: Service Temporarily Unavailable

2011-03-15T01:13:25-05:00

Thanks for the excellent question.

Create this directory and file:
/wp-content/mu-plugins/s2-hacks.php

Inside the file, add the following code:

Code:: add_filter ("ws_plugin__s2member_ip_restrictions__concurrency_time_per_ip", "s2_concurrency_time_per_ip"); function s2_concurrency_time_per_ip () { return "24 hours"; } ?>

Statistics: Posted by Jason Caldwell — March 15th, 2011, 1:13 am

Re: 503: Service Temporarily Unavailable

2011-03-14T14:21:47-05:00

I am starting to havesimilar issues with my site....I would like to change the time period from 30 days to 24 hours. (yes..that would be practical for my site).

The default period of "30 days" could be modified through this WordPress® Filter:
ws_plugin__s2member_ip_restrictions__concurrency_time_per_ip

Where do I find this filter?? File, folder etc.

Thanks,
Rod

Statistics: Posted by rodrico101 — March 14th, 2011, 2:21 pm

Re: 503: Service Temporarily Unavailable

2011-03-04T08:46:21-05:00

Thanks for reporting this important issue:

bmiles wrote:
I was having this problem as well for a few select users (even after reseting the IP restriction logs). Unfortunately the only way I was able to resolve the problem was by changing max allowed to infinite. I think I'll leave it off until things get ironed out.

This bug was found in s2Member's "Reset IP Restrictions" button,
and corrected in the release of s2Member v3.5+.

In addition, it is now possible to reset IP Restrictions on a per-User basis in your Dashboard. Click [Edit] next to any User account, and you will find a checkbox with details regarding any existing IP Restrictions that exist for the account. If any exist, checking the box and clicking Save will remove the temporary ban for that particular account. This allows you to Reset IP Restrictions, but only for a specific User.

Statistics: Posted by Jason Caldwell — March 4th, 2011, 8:46 am

Re: 503: Service Temporarily Unavailable

2011-02-08T19:27:25-05:00

I was having this problem as well for a few select users (even after reseting the IP restriction logs). Unfortunately the only way I was able to resolve the problem was by changing max allowed to infinite. I think I'll leave it off until things get ironed out.

Statistics: Posted by bmiles — February 8th, 2011, 7:27 pm

Re: 503: Service Temporarily Unavailable

2011-02-04T16:50:12-05:00

Update: I have managed to locate the entires in the wp_options table and manually edit them to allow users to log in again, but this obviously is not the best way to go about this and I still need some assistance.

Statistics: Posted by Lange — February 4th, 2011, 4:50 pm

Re: 503: Service Temporarily Unavailable

2011-02-03T19:46:04-05:00

I am also still having issues with users getting permanently 503'd. Resetting the logs does not fix the issue, and manually altering the database entries does work either (they simply aren't there after resetting the logs, or I'm looking in the wrong place. What table are they contained in?). The penalty should only be 60 minutes for my site, but any user who trips the IP limit is never allowed to log in again. This is a serious issue and I would appreciate it if it could be quickly addressed.

I am running s2member 3.3.2 + Pro Module 1.3.2.

Statistics: Posted by Lange — February 3rd, 2011, 7:46 pm

Re: 503: Service Temporarily Unavailable

2011-01-18T14:29:45-05:00

Hi All,

I am still getting the 503 Error. I have spoken with the individuals, and the individual with the most unique computers our site was accessed from was 3. Most just logged in from their home computer.

This has moved beyond an inconvenience to a credibility issue for our website and will only get worse as we expand.

Clicking the IP Reset button does not work. How do I address this besides deleting the account and re-entering the data and does the new different sign-up date conflict with the Paypal reoccurring payment date???

Regards,
Christopher Buck

Statistics: Posted by humanityhealing — January 18th, 2011, 2:29 pm

Re: 503: Service Temporarily Unavailable

2010-10-16T23:19:29-05:00

Thanks for all these reports guys. Much appreciated!
~ Apologies for my delay on this topic.

s2Member v3.2.8 has just been released to address your concerns.
http://www.primothemes.com/post/product ... th-paypal/
As always, your feedback is welcomed.

== Changelog ==

= 3.2.8 =
* Unique IP Restrictions. There is a new option under: `s2Member -> General Options -> IP Restrictions` which allows a site owner to effectively disable IP Restrictions if they'd prefer. On some hosting platforms, the `$_SERVER["REMOTE_ADDR"]` variable ( i.e. a Users IP address ) is incorrectly set to the exact same thing for all visitors; which WILL prevent s2Member's IP Restrictions from working as intended. If you're on a hosting platform that has this bug, you may wish to disable IP Restrictions completely using s2Member v3.2.8+. Otherwise, under most circumstances we recommend that you leave IP Restrictions on.

Statistics: Posted by Jason Caldwell — October 16th, 2010, 11:19 pm