Community Support Forums

Re: Users Are Not Degraded

2011-02-06T03:10:45-05:00

Not sure but thats what it looks like. I am just running mine through cpanel using curl.

Statistics: Posted by webnola — February 6th, 2011, 3:10 am

Re: Users Are Not Degraded

2011-02-06T02:54:24-05:00

Is WP_Autocro the plugin that it needs? ill have another go at it and see. I set up crons for the plugin via SSH but may have been an error.

Statistics: Posted by erichamby — February 6th, 2011, 2:54 am

Re: Users Are Not Degraded

2011-02-06T00:59:03-05:00

I am asking about cron because I think that's the key to making degradations work. This is not obvious enough in the setup and options in my opinion. Also, it says WP_Autocron (or whatever) is recommended but doesn't say what it is and that it requires another plugin. The way it's worded makes it sound like it's something built into s2member which was confusing to me.

With this said, I am excited to say that I just saw my first two EOT auto-degrades work at EXACTLY 24 hours after period expired, after the first crons ran. BOOM!

Also of note, I should mention that my Paypal IPN History (from paypal's site) was showing that some of the notifications weren't coming through, probably due to me having the site password protected via .htaccess - I removed that too and the notifications stopped failing.

Statistics: Posted by webnola — February 6th, 2011, 12:59 am

Re: Users Are Not Degraded

2011-02-05T13:28:57-05:00

Ok. What type of cron?

Statistics: Posted by webnola — February 5th, 2011, 1:28 pm

Re: Users Are Not Degraded

2011-02-05T13:14:05-05:00

webnola wrote:
Youch. What solution are you using instead?

Also, what method of cron were you using, manual or wp-cron for the Paypal EOT?

I never found one.

Statistics: Posted by erichamby — February 5th, 2011, 1:14 pm

Re: Users Are Not Degraded

2011-02-05T12:50:19-05:00

I did manage to get a little (sometimes he answers, sometimes he doesn't) support from Jason via e-mail about another issue but you'd think he would be more likely answer questions on here so at least they would be available to people who are searching. Seems like it would potentially save him some time from answering e-mails, right?

Statistics: Posted by webnola — February 5th, 2011, 12:50 pm

Re: Users Are Not Degraded

2011-02-05T12:46:56-05:00

It seems there is no more answer from official team here. I will be curious to know about alternative solution.

Statistics: Posted by camillemm — February 5th, 2011, 12:46 pm

Re: Users Are Not Degraded

2011-02-05T12:32:11-05:00

Youch. What solution are you using instead?

Also, what method of cron were you using, manual or wp-cron for the Paypal EOT?

Statistics: Posted by webnola — February 5th, 2011, 12:32 pm

Re: Users Are Not Degraded

2011-02-05T11:56:23-05:00

Nope. I had to stop using the plugin due to lack of support.

Statistics: Posted by erichamby — February 5th, 2011, 11:56 am

Re: Users Are Not Degraded

2011-02-05T03:23:44-05:00

So... was this resolved?

Statistics: Posted by webnola — February 5th, 2011, 3:23 am

Re: Users Are Not Degraded

2010-11-02T20:56:01-05:00

yea that dont really apply to me

Statistics: Posted by erichamby — November 2nd, 2010, 8:56 pm

Re: Users Are Not Degraded

2010-11-02T15:51:18-05:00

Mine were being totally degraded. Turns out I was using the regular paypal button instead of the modification button to control what level they went to.

Either way, when I canceled a membership, the member retained access, because s2 will let them have access until their paid for term expires. I refunded their money and s2 canceled the access immediately.

That was my experience.

Statistics: Posted by KirkWard — November 2nd, 2010, 3:51 pm

Re: Users Are Not Degraded

2010-11-02T14:10:53-05:00

So what exactly was causing your issue?

Statistics: Posted by erichamby — November 2nd, 2010, 2:10 pm

Re: Users Are Not Degraded

2010-11-02T13:25:14-05:00

Sometimes folks don't see the mistakes they are making and it helps to take a second look after being reminded. My guess is that it is in a setting you have selected as I test for the same problem and discovered the error myself. Now the system degrades properly after I achieved an understanding of which PayPal button went with which matter.

maybe you have made an error like that but do not see it.

Statistics: Posted by KirkWard — November 2nd, 2010, 1:25 pm

Re: Users Are Not Degraded

2010-11-02T13:14:10-05:00

yea everything is correct. Why would i be here complaining about the plugin not degrading if i am manual degrading them to early?

Statistics: Posted by erichamby — November 2nd, 2010, 1:14 pm

Re: Users Are Not Degraded

2010-11-02T07:39:05-05:00

Eric,

I couldn't follow all the code and discussion, but my questions are

(1) are your PayPal button settings correct for the period you are selling, and
(2) are you giving them enough time to run out the period you sold.

I believe s2 will allow the membership to run out unless it receives a refund notice from paypal. I think that even if you cancel the users membership, their access will still run, unless you refund their payment.

Could that be a factor in your situation?

Statistics: Posted by KirkWard — November 2nd, 2010, 7:39 am

Re: Users Are Not Degraded

2010-11-02T01:15:42-05:00

any word?

Statistics: Posted by erichamby — November 2nd, 2010, 1:15 am

Re: Users Are Not Degraded

2010-10-30T06:10:54-05:00

2.9

Statistics: Posted by erichamby — October 30th, 2010, 6:10 am

Re: Users Are Not Degraded

2010-10-30T05:16:41-05:00

Thank you Eric.
Also, what version of s2Member are you running please?

Statistics: Posted by Jason Caldwell — October 30th, 2010, 5:16 am

Re: Users Are Not Degraded

2010-10-30T05:11:05-05:00

2 users signed up on the 17th with a one week sub, both users canceled their reoccurring billing right after payment. Today is the 30th and both users are still showing has premium members.

I-RF40RX1Y56WL
I-CYTPHJ2F9GDG

http://hotfile.com/dl/79299408/e29a151/ ... n.log.html

Statistics: Posted by erichamby — October 30th, 2010, 5:11 am

Re: Users Are Not Degraded

2010-10-30T04:49:22-05:00

When possible, please update me on the status of this previous post.

erichamby wrote:
i got 2 users thats accounts will run out sunday so ill wait to see what happens once more. i have waited about 2 weeks however and still they users account has not been degraded. The email i get from paypal says they there has been a failed payment attempted and there will be no more attempts. so i guess it only tries once. Where do i see this setting in paypal?

OR, if you can help me understand better by supplying a log file that indicates either an unexplained error, the the lack of something that you feel should have been included in the log file, but was not.

So far, I understand that you feel s2Member is not reacting properly to what is actually happening at PayPal. However, the log file that you've provided, indicates that s2Member was contacted appropriately.

I understand that you are saying the timing is not correct. However, in order for me to address the issue, we need to narrow our search down to a specific Member. In other words, I need to see more information from you regarding the exact Member, some dates you feel are conflicting, and a log file that includes records maintained during those dates. This way we can see exactly what is happening.

With your assistance, we will determine the issue and provide you with a solution.

Statistics: Posted by Jason Caldwell — October 30th, 2010, 4:49 am

Re: Users Are Not Degraded

2010-10-30T04:24:26-05:00

And like i already said the reason i am deleting the users manuly is because the plugin is not auto deleting them.. otherwise what would be the point of searching each users id in paypal to see if they are paid up each day.

Its hard enough getting support these days can we please not go over the same info we have already been over again.

Statistics: Posted by erichamby — October 30th, 2010, 4:24 am

Re: Users Are Not Degraded

2010-10-30T04:16:26-05:00

Hi Eric. Thanks for the follow-up.

Based on my previous examination of your log files,
it appears to me that PayPal is communicating properly with PayPal.
In other words, PayPal IS sending s2Member an IPN once payment fails enough times.

Jason Caldwell wrote:
I've taken a good look at your log file Eric. It appears that your installation of s2Member HAS been receiving failed payment notifications from PayPal's IPN system. However, these IPNs have failed twice thus far. Once for two different Members; according to the log file you sent over.

Here is what's happened in both instances:
Code:
'recurring_payment_id' => 'I-X36W14YARBWU', 'product_name' => 'Daily', 's2member_log' => array ( 0 => 's2Member POST vars verified through a POST back to PayPal®.', 1 => 'Unable to verify _SERVER[HTTP_HOST]. Possibly caused by a fraudulent request. If this error continues, please check the `custom` value in your Button Code. It MUST start with your domain name.', ),

And as we discussed later, these errors were most likely a result of you deleting the Member before s2Member received the IPN response from PayPal. So these IPN failures WOULD have been processed successfully, but because you had already removed the Member manually, they failed.
Is that not correct?

If you have another log file you can send over with additional concerns you'd like us to address, please feel free to do so. If there is something I'm missing here, I'll be happy to have another look for you.

Statistics: Posted by Jason Caldwell — October 30th, 2010, 4:16 am

Re: Users Are Not Degraded

2010-10-30T03:28:17-05:00

Any more info you can give?

Statistics: Posted by erichamby — October 30th, 2010, 3:28 am

Re: Users Are Not Degraded

2010-10-27T22:15:14-05:00

Its strange that even when a user cancels thier membership the system never tries to charge them but also doesnt degrade the account.

Statistics: Posted by erichamby — October 27th, 2010, 10:15 pm