Community Support Forums

Re: Correct Clickbank "thank you' page

2011-12-22T19:36:55-05:00

Raam Dev wrote:
You may want to install the EMail Log plugin to see what emails s2Member is sending out. This could be helpful in diagnosing if the problem is on your end or on the receiving end (i.e., problems with the email servers in between).

Very cool tip.

Statistics: Posted by Cristián Lávaque — December 22nd, 2011, 7:36 pm

Re: Correct Clickbank "thank you' page

2011-12-22T19:34:01-05:00

Jaison, I looked at the entries and they look fine, although neither mentions having sent the confirmation email, and there were two log files missing. I already emailed Jason asking him about that.

I see you have several other plugins installed. I'm not saying they are the cause of the problem, but in the past it's been very helpful to deactivate them one by one and test after each to see if the problem went away with the last one.

I don't want to touch your plugins, I only logged in to see the ClickBank keys before and the plugins installed now. Could you test this? I'd start with the ones that have to do with email in any way.

Remember to log out of your admin account before each purchase. It's worked for me to have one browser logged in as the admin and another browser to purchase as a customer.

Let me know how it goes, please.

Statistics: Posted by Cristián Lávaque — December 22nd, 2011, 7:34 pm

Re: Correct Clickbank "thank you' page

2011-12-22T17:01:54-05:00

Will do, Raam.

Good looking out!

JG

Statistics: Posted by burltree66 — December 22nd, 2011, 5:01 pm

Re: Correct Clickbank "thank you' page

2011-12-22T16:06:21-05:00

Hey Jaison,

You may want to install the EMail Log plugin to see what emails s2Member is sending out. This could be helpful in diagnosing if the problem is on your end or on the receiving end (i.e., problems with the email servers in between).

Statistics: Posted by Raam Dev — December 22nd, 2011, 4:06 pm

Re: Correct Clickbank "thank you' page

2011-12-21T11:27:59-05:00

Hi Cristian,

This is good news about the test purchase success. I believe you can access the log entries for (NZ2FKXQE) via the ftp login I emailed you. FYI - I only seem to have the rtn logs NOT the ipns for either PayPal or Clickbank.

Also, let me know if you receive the confirmation email. I have never received one during any of my previous test purchases (on either .net or .com).

Thanks again for all of your assistance with this!!

Jaison

Statistics: Posted by burltree66 — December 21st, 2011, 11:27 am

Re: Correct Clickbank "thank you' page

2011-12-21T04:13:36-05:00

Yes, you should have: clickbank-ipn.log, clickbank-rtn.log, paypal-ipn.log and paypal.rtn.log.

I just forwarded your emails to Jason so he can look at them.

I also just run a test purchase while logged out, checked out and got sent to the thank you page without an error, clicked the link to register and was allowed to the registration page correctly.

2011-12-21_031153.png

I haven't received the confirmation email yet, though. Would like to see the log entries for this transaction (NZ2FKXQE).

Statistics: Posted by Cristián Lávaque — December 21st, 2011, 4:13 am

Re: Correct Clickbank "thank you' page

2011-12-20T13:27:22-05:00

The logging function has been enabled. I emailed the logs to Cristian earlier am today.

The logging folder only contained 3 files (htaccess, clickbank-rtn.log, paypal-rtn.log). There was no clickbank-ipn.log within the folder I downloaded via ftp.

Should that ipn.log be present?

Statistics: Posted by burltree66 — December 20th, 2011, 1:27 pm

Re: Correct Clickbank "thank you' page

2011-12-20T09:54:56-05:00

Thanks for the heads up on this thread.

Let's take a look at your log files please. If you enable logging for ClickBank, under: s2Member -> ClickBank Options -> Account Details, you'll have more to go on. Once we see the log files: clickbank-ipn.log and clickbank-rtn.log, we can diagnose this for you. It sounds like you have the domain correct now. I would suspect an issue in post processing, which will show up in the log files.

* Please be sure to XXX out any sensitive information before posting your log entries.

Statistics: Posted by Jason Caldwell — December 20th, 2011, 9:54 am

Re: Correct Clickbank "thank you' page

2011-12-20T09:33:35-05:00

Hi Cristian, all of the pages have been migrated to .com and links have been updated. My domain is correctly displayed in the CB button custom shortcode attriubute. I've double, triple checked the CB config (api, dev and secret keys). Still getting the same error message from the CB test purchase.

If I had any hair left on my head, it'd be gone now!!

I sent you another email with more info.

It may be a server/host issue, but I want to make sure everything's in order on s2member's end before I contact Dreamhost.

Thanks again in advance!

Jaison

Statistics: Posted by burltree66 — December 20th, 2011, 9:33 am

Re: Correct Clickbank "thank you' page

2011-12-20T04:36:05-05:00

From what I see in the files you emailed:

You seem to be missing your domain name from the custom attribute in your CB button's shortcode. WP Admin -> s2Member -> ClickBank Buttons -> Shortcode Attributes -> custom

You should upgrade to the latest version (111216) of s2Member and s2Member Pro, since it includes a fix for a bug related to the ClickBank integration. https://wordpress.org/extend/plugins/s2 ... changelog/

I also noticed that in your upsell page over at yoursite.net you tried using the button shortcode, but if I understand it correctly you have s2Member installed in the .com. If you want to use the button elsewhere than the WordPress installation where you have s2Member you'll need to use the shortcode in the one with s2, log out from your account and visit the page with the button, copy the HTML for it and then use that in the other places. viewtopic.php?f=4&t=16256#p56188

I hope that helps!

Statistics: Posted by Cristián Lávaque — December 20th, 2011, 4:36 am

Re: Correct Clickbank "thank you' page

2011-12-20T00:51:53-05:00

Thanks for the link/thread Eduan, however, my issue is with Clickbank not Paypal. Also, I am using Safari on an iMac and all of my s2member/word press versions are up to date. So Unless there's a bug with wp 3.3 and s2member pro, I will see what Cristian has to say about the logs and my clickbank config.

It could very well be an error I made in the set up.

Cheers,
Jaison

Statistics: Posted by burltree66 — December 20th, 2011, 12:51 am

Re: Correct Clickbank "thank you' page

2011-12-19T21:38:05-05:00

Try this post and see if it helps in any way:
viewtopic.php?p=38753#p38753

Hope this helps.
Also remember to report back,
otherwise you leave me worrying.

Statistics: Posted by Eduan — December 19th, 2011, 9:38 pm

Re: Correct Clickbank "thank you' page

2011-12-19T19:10:48-05:00

Hi Cristian,
I recently migrated s2 pro from one domain to another and am setting up CB integration.

I got the following error message below when I made a test purchase.

Any ideas what to do?

PS - I've emailed you the logs, CB secret key, CB API key and DEV key via email.

Thanks in advance
Jaison

Screen shot 2011-12-19 at 6.43.49 PM.png

Statistics: Posted by burltree66 — December 19th, 2011, 7:10 pm

Re: Correct Clickbank "thank you' page

2011-09-13T14:57:30-05:00

Glad to hear you got this working.
Thanks for reporting back on this.
~ MUCH appreciated!

Statistics: Posted by Jason Caldwell — September 13th, 2011, 2:57 pm

Re: Correct Clickbank "thank you' page

2011-09-12T18:54:03-05:00

Jason / Cristian,

Thanks for the help. I found out the problem causing my integration was my WP version. Although i was using above 3.1.2 that you guys recommended for the latest patch, after i upgraded my WP to current build version everything ran smoothly.

Statistics: Posted by FluxFlux — September 12th, 2011, 6:54 pm

Re: Correct Clickbank "thank you' page

2011-09-09T18:12:07-05:00

1) Do i still need to create the clickbank-return.php file ?

No. In your case, all you need to do is route your custom Thank-You Page through s2Member,
by using the format you already have, which is as follows:

Code:: http://www.example.com/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fwww.example.com%2Fthank-you.html

* That's it

2) the above link, does it need to be code this way in Clickbank : http://www.example.com/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fwww.example.com%2Fthank-you.html

Yes, when you enter your Thank-You URL at ClickBank, this is what you'll need to give them.

3) What are the likely things to look out for in the logs as I've been trying to figure this out but no apparently error messages. the IPN seems to be working fine with S2members pro just that purchasers just dont get the registration email.

The Signup Confirmation Email is handled by the IPN routine, and will be logged in two places. (1) Inside your /s2member-logs/clickbank-ipn.log file (2) Inside s2Member's core PayPal processor, which is what ultimately handles the IPN response from ClickBank, after having been re-routed by s2Member's ClickBank integration. This will be logged inside /s2member-logs/paypal-ipn.log file, immediately after the entry is created in your /clickbank-ipn.log file.

If Customers are not receiving a Signup Confirmation Email, you should find an error message inside one of those logs, or if there are NO log entries at all, that would also be a bad sign; indicating that your IPN integration is not complete, following the instructions provided by:
s2Member -> ClickBank Options -> ClickBank IPN Integration.

If you continue to have problems, please post a copy of the related log entries from both:
clickbank-ipn.log and paypal-ipn.log. Also, you may want to run a quick test on your server to be sure that your server is capable of sending email period, just in case the email is being processed by s2Member, but it's failing at the server level.

4) Is re-installing s2members and s2members pro a likely cause of this issue ? I vaguely remember no problem with s2 members installation but a small error somewhere with s2members pro. OTher than this, it appears that the installation is working fine.

No, not unless you have an outdated configuration of s2Member. Otherwise, no, I don't see a re-installation of s2Member or s2Member Pro causing this.

Statistics: Posted by Jason Caldwell — September 9th, 2011, 6:12 pm

Re: Correct Clickbank "thank you' page

2011-09-07T09:58:31-05:00

Thanks JG for the reply.,

Jason, i know your busy and you have a lot of the posts to reply thus I grateful that you do look at our problems. This might sound like a noobish question but from what i gather from the latest S2members pro version you mentioned above is that if i want to retain my current Thank you page with click bank i simply need to modify my product thank you page in Clickbank to this : http://www.example.com/?s2member_pro_cl ... k-you.html

1) Do i still need to create the clickbank-return.php file ?
2) the above link, does it need to be code this way in Clickbank : http://www.example.com/?s2member_pro_clickbank_return=1&s2member_pro_clickbank_return_success=http%3A%2F%2Fwww.example.com%2Fthank-you.html
3) What are the likely things to look out for in the logs as I've been trying to figure this out but no apparently error messages. the IPN seems to be working fine with S2members pro just that purchasers just dont get the registration email.
4) Is re-installing s2members and s2members pro a likely cause of this issue ? I vaguely remember no problem with s2 members installation but a small error somewhere with s2members pro. OTher than this, it appears that the installation is working fine.

Statistics: Posted by FluxFlux — September 7th, 2011, 9:58 am

Re: Correct Clickbank "thank you' page

2011-09-06T17:34:05-05:00

Thanks for the follow-up.

FluxFlux wrote:
Hi Jason,
could you briefly expand on the custom URL issue here you mentioned ? and how to fix this ?

Yea, this thread is a bit outdated now. Let me clarify things a bit here. You should always use the default ClickBank Thank-You Page supplied by s2Member, as shown in the screenshot below. However, it is also possible to customize this default Thank-You Page in a variety of ways, also shown in the screenshot below, starting with s2Member Pro v110815+.

clickbank-ty-page.png

As another alternative, you can ( optionally )
use your own Custom Thank-You Page with these instructions, starting with s2Member Pro v110815+.
clickbank-ty-page-2.png
clickbank-ty-page3.png

Statistics: Posted by Jason Caldwell — September 6th, 2011, 5:34 pm

Re: Correct Clickbank "thank you' page

2011-09-06T11:43:52-05:00

Hello, I was originally directed to use a custom return url with s2member and clickbank. However, once I started working directly with Cristián, I was able to get it to work with the standard s2member return url.

I wish I could be of more help, but it was above my head. I just supplied the necessary info as requested.

~JG

Statistics: Posted by burltree66 — September 6th, 2011, 11:43 am

Re: Correct Clickbank "thank you' page

2011-09-06T04:58:12-05:00

Hi Jason,
could you briefly expand on the custom URL issue here you mentioned ? and how to fix this ?

Statistics: Posted by FluxFlux — September 6th, 2011, 4:58 am

Re: Correct Clickbank "thank you' page

2011-07-17T00:04:44-05:00

burltree66 wrote:
Hi Jason, Cristián was very helpful in sorting this out with me. I wonder, though, what caused the errrora to occur in the first place? I made no actual changes to the configs. I just sent screenshots. Now it works!

PS- Zeitgeist rocks!

Jaison

I think the problem was with your custom Return URL.

Statistics: Posted by Jason Caldwell — July 17th, 2011, 12:04 am

Re: Correct Clickbank "thank you' page

2011-07-16T23:03:58-05:00

I'm glad it works.

Statistics: Posted by Cristián Lávaque — July 16th, 2011, 11:03 pm

Re: Correct Clickbank "thank you' page

2011-07-16T18:23:20-05:00

Hi Jason, Cristián was very helpful in sorting this out with me. I wonder, though, what caused the errrora to occur in the first place? I made no actual changes to the configs. I just sent screenshots. Now it works!

PS- Zeitgeist rocks!

Jaison

Statistics: Posted by burltree66 — July 16th, 2011, 6:23 pm

Re: Correct Clickbank "thank you' page

2011-07-16T17:12:43-05:00

Thanks for bringing this thread to my attention.
I just took a look at the logs also. They look good.

According to the logs, the Customer was redirected to your Registration Page immediately after checkout.

Code:: http://www.detoxauthority.net/ultiseries/wp-login.php?action=register

Statistics: Posted by Jason Caldwell — July 16th, 2011, 5:12 pm

Re: Correct Clickbank "thank you' page

2011-07-14T13:02:53-05:00

Just looked at your latest logs and it all looks fine.

5 => 'Registration Cookies set on (web_accept|subscr_signup|subscr_payment) w/o update vars.',
6 => 'Redirecting Customer to Registration Page. They need to Register now.',

The test user should now be able to register an account because he has all the right cookies in place for s2Member to let him and set the new account at the level he purchased.

Statistics: Posted by Cristián Lávaque — July 14th, 2011, 1:02 pm