Community Support Forums

Re: Are CCAPS set automatically upon payment?

2011-07-07T19:40:40-05:00

Statistics: Posted by Cristián Lávaque — July 7th, 2011, 7:40 pm

Re: Are CCAPS set automatically upon payment?

2011-07-07T16:49:13-05:00

Oh... that is an interesting idea! I'll test it and let you know. If it works, it might be something others would like to use too!

Statistics: Posted by cassel — July 7th, 2011, 4:49 pm

Re: Are CCAPS set automatically upon payment?

2011-07-07T16:39:54-05:00

Well, you could try adding the product they purchased to the link as a variable, and use the condition in that page, checking the variable in the URL as well as the user's actual access to that product (to make sure they didn't just edit the link without hving purchased). Something like http://scrapbookcampus.com/bonus/?item=%%item_name%%

Does that help?

Statistics: Posted by Cristián Lávaque — July 7th, 2011, 4:39 pm

Re: Are CCAPS set automatically upon payment?

2011-07-07T13:51:13-05:00

OK, after much tweaking, it is all good. Right now, i have only ONE product#membership with CCAPs so i put the link to the bonus in the Confirmation email from paypal, with a note to the customer like this:

Thanks %%first_name%%!

You have successfully purchased the %%item_name%%.

If you haven't already done so, the next step is to Register a Username for the Campus.

Complete your registration here:
%%registration_url%%

If you have any trouble, please feel free to contact us.

Once your registation is completed, you can login and access your bonuses here:
http://scrapbookcampus.com/xxxxxx

As long as i have only one product, it is fine, but if i have more than one, is there a way to incorporate some kind of conditional like "if product A was bought, include link B, if product C was bought, include link D instead" and so on? This would be the icing on the cake!

Statistics: Posted by cassel — July 7th, 2011, 1:51 pm

Re: Are CCAPS set automatically upon payment?

2011-07-06T07:09:05-05:00

I keep thinking about this and here is an idea. Please tell me if it is feasible:

For a brand new customer (never registered)
- click the BUY button
- completes transaction with Paypal (with or without Paypal account)
- gets a than you/confirmation email that i set (at this point, is there a way to incorporate a conditional in the email like "if user purchased X, post link Y, if user purchased A, post link B, etc.? that would allow to direct the user to the correct bonus page after registration) with link where to register
- user goes to the bonus page to claim his bonuses

For existing members:
- click the BUY button
- completes transaction at Paypal (like above)
- gets a thank you email (with the same links with conditionals if possible)
- user`s status is updated (level and ccaps)
- user goes to the bonus page and can login directly there with widget and with status updated can actually see the bonuses

Now one thing that seems to be missing is this: how will a Never-previously-registered user get their status "updated"? From all the tests i made, that seems to be a missing link (unless i am just missing a setting).

I feel closer to a comfortable solution but i am not there yet.

And as a suggestion, using bonuses after purchase is a common marketting strategy so MAYBE something easier could be integrated in s2Member to make this set up a bit smoother. Just a suggestion.

Statistics: Posted by cassel — July 6th, 2011, 7:09 am

Re: Are CCAPS set automatically upon payment?

2011-07-06T04:57:32-05:00

1. Allow s2Member to handle the Auto-Return/PDT data for you.
( in other words, do NOT use the success="" attribute, and let s2Member handle this for you )

I guess i can live with that

2. Or, you can use the success="" attribute, but on your Custom Success URL, ask the Customer to check their email for the link to register. The link that s2Member provides in the Signup Confirmation Email after checkout will work as expected.

I am unsure here. Using the Success attribute, sending the customer to my "bonus" page or yet a different page saying only "thank you and check your mail"? And then, what email are they going to get? Automatic or manual? I am unsure of the path to get the user to the bonus page unless i simply put all the bonuses in the "welcome back" pageusing a conditional.

3. Or, upgrade to using s2Member Pro Forms, where this is not an issue. With s2Member Pro Forms, Registration/Checkout is consolidated into a single step.

Honestly, the pro-form seems less "convenient" as far as payment methods are concerned. I found that with that proform the user NEEDS a paypal account unless i have paypal pro (which i cannot afford at this point), while using a button, a totall non-paypal payment can be handled (i used my husband\s CC to test and he has no paypal account and i didn't need to create one either.

Statistics: Posted by cassel — July 6th, 2011, 4:57 am

Re: Are CCAPS set automatically upon payment?

2011-07-05T23:18:05-05:00

thanks Jason, You replied just as i was sending you the private information to access the dashboard. As it is 1am for me, i will study your solutions tomorrow.

Thanks for your time.

Statistics: Posted by cassel — July 5th, 2011, 11:18 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T23:12:55-05:00

I see. I think the problem you're having in this case, is that your Custom Success URL is providing the Customer with a way to register ( i.e. there is a "Signup Now" link somewhere on your site ), which indicates to me that Open Registration is enabled in your s2Member configuration.

So your paying Customers are completing checkout, then you're redirecting them to a Custom Success URL where there is a link to register ( i.e. "Signup Now" ). Since your Custom Success URL is not handling Auto-Return/PDT data from PayPal, the Customer's registration comes through like any other public registration ( in other words, they come through as a Free Subscriber, even though they've paid you ).

In cases where a Customer is paying for access, the default s2Member Auto-Return handler will allow the Customer to register immediately after checkout, because it handles the authentication of paid registration access. However, if you handle this yourself through a Custom Success URL ( i.e. the success="" Shortcode attribute ), you should simply provide the Customer with a Thank-You Page, and ask them to check their email for the link to register for paid access.

Possible solutions for you.
1. Allow s2Member to handle the Auto-Return/PDT data for you.
( in other words, do NOT use the success="" attribute, and let s2Member handle this for you )

2. Or, you can use the success="" attribute, but on your Custom Success URL, ask the Customer to check their email for the link to register. The link that s2Member provides in the Signup Confirmation Email after checkout will work as expected.

3. Or, upgrade to using s2Member Pro Forms, where this is not an issue. With s2Member Pro Forms, Registration/Checkout is consolidated into a single step.
http://www.s2member.com/

Statistics: Posted by Jason Caldwell — July 5th, 2011, 11:12 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T23:06:26-05:00

Just got an idea: is there a way to get a conditional that would determine if the user (assuming we get them registered BEFORE payment) in redirected right from Paypal/paiment?

Statistics: Posted by cassel — July 5th, 2011, 11:06 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T23:04:48-05:00

Maybe one partial solution is to get the user to REGISTER before sending them for payment? I wonder if that would affect conversion though.

Statistics: Posted by cassel — July 5th, 2011, 11:04 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T22:43:51-05:00

I just made another test purchase, and it went through ok.. here is the scenario:
- user never registered
- made purchase for $1 using CC
- was sent to the correct redirect (the bonus page)
- needed to login to see the bonus but since i user was never registered, clicked on Signup Now
- was sent to the register page (as expected)
- registered a username, was sent password, logged in
- was directed to the Welcome back (not the page i wanted because then the user never get access to the bonuses but i might live with it)
- checked the user status and NOTHING was registered as far as level or ccaps, see below

i am just happy that i am not getting 100 customers per day! (although i surely wish i did!)

And by the way, the paypal log does NOT show that transaction yet, i had evrything set up and didn't change anything since the first two transactions. Any idea?

Statistics: Posted by cassel — July 5th, 2011, 10:43 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T20:51:10-05:00

Although i had 2 customers purchase full price yesterday, two testers testing full price, and 3 tests at $1 (i changed only that value), i only have those two entries in the log

I have one tester right now, ready for another test but i want to make sure i get the log for it!

Statistics: Posted by cassel — July 5th, 2011, 8:51 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T20:37:26-05:00

Thanks for the follow-up.

That last log entry was for another upgrade.
Do you have a log entry that indicates the following behavior?

If the user is a NEW visitor (no previous registration):
- the ccaps are NOT set automatically nor the level
- the user is redirected to the correct "bonus" page (in my case that is how i would call it) but not registered so they have to detour to register before getting back to that page, but since that page is hidden, it is hard to found back for the user

Statistics: Posted by Jason Caldwell — July 5th, 2011, 8:37 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T20:27:30-05:00

Code:: WordPress® v3.1.3 :: s2Member® v110620 :: s2Member® Pro v110606 scrapbookcampus.com/?s2member_paypal_return=1&tx=49R476168Y565824D&st=Completed&amt=49.00&cc=USD&cm=scrapbookcampus%2ecom&item_number=1:basic,forum:6%20M User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30 array ( 'mc_gross' => '49.00', 'protection_eligibility' => 'Ineligible', 'payer_id' => 'xxxxx', 'tax' => '0.00', 'payment_date' => '17:57:04 Jul 04, 2011 PDT', 'payment_status' => 'Completed', 'charset' => 'windows-1252', 'first_name' => 'Danielle', 'option_selection1' => '8', 'option_selection2' => '7xxxx', 'mc_fee' => '1.72', 'custom' => 'scrapbookcampus.com', 'payer_status' => 'unverified', 'business' => 'admin@digiscrapcampus.com', 'quantity' => '1', 'payer_email' => 'xxxxx', 'option_name1' => 'Referencing Customer ID', 'option_name2' => 'Customer IP Address', 'txn_id' => 'xxxxxx', 'payment_type' => 'instant', 'last_name' => 'xxxx', 'receiver_email' => 'cassel@nbnet.nb.ca', 'payment_fee' => '1.72', 'receiver_id' => 'xxxx', 'txn_type' => 'web_accept', 'item_name' => 'Basic Scrap Course with PSP', 'mc_currency' => 'USD', 'item_number' => '1:basic,forum:6 M', 'residence_country' => 'US', 'handling_amount' => '0.00', 'transaction_subject' => 'scrapbookcampus.com', 'payment_gross' => '49.00', 'shipping' => '0.00', 's2member_log' => array ( 0 => 'Return-Data received on: Tue Jul 5, 2011 12:57:03 am UTC', 1 => 's2Member POST vars verified through a POST back to PayPal®.', 2 => 's2Member originating domain ( _SERVER[HTTP_HOST] ) validated.', 3 => 's2Member txn_type identified as (web_accept|subscr_signup|subscr_payment).', 4 => 's2Member txn_type identified as (web_accept|subscr_signup|subscr_payment) w/ update vars.', 5 => 'Automatic EOT ( End Of Term ) Time will be set to: Sun Jul 1, 2012 12:57:01 am UTC.', 6 => 's2Member Level/Capabilities updated w/ advanced update routines.', 7 => 'Redirecting Customer to the Login Page. They need to log back in.', ), 'subscr_gateway' => 'paypal', 'subscr_id' => 'xxxxx', 'eotper' => '6 M', 'ccaps' => 'basic,forum', 'level' => '1', 'ip' => '7xxx', )

If needed i can get more tests tonight, but i am not sure which scenario i want/need to test now.

Statistics: Posted by cassel — July 5th, 2011, 8:27 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T20:19:26-05:00

If the user is already registered and clicks the buy button:
- the ccaps and levels are updated automatically
- the user is redirected to the Membership Option page (which is NOT the page i would like the member to get first) and since the bonus page is hidden the user cannot reach it on their own.

So the last log entry that you supplied is for this transaction, I assume. Your log entry indicates the Customer was sent back to the Login Page. That's the intended behavior. After an account modification, s2Member asks the Customer to log back into their account. Upon logging back in, they will be redirected to their Login Welcome Page.

I understand that you're saying the Customer somehow reached your Membership Options Page though? I'm a little confused about how this happened. That would NOT be the intended behavior, and the log file you supplied indicates that was not the case.

If the user is a NEW visitor (no previous registration):
- the ccaps are NOT set automatically nor the level
- the user is redirected to the correct "bonus" page (in my case that is how i would call it) but not registered so they have to detour to register before getting back to that page, but since that page is hidden, it is hard to found back for the user

Do you have a log entry for this one please?

Statistics: Posted by Jason Caldwell — July 5th, 2011, 8:19 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T19:22:53-05:00

This is what i have for the latest transaction

Code:: WordPress® v3.1.3 :: s2Member® v110620 :: s2Member® Pro v110606 scrapbookcampus.com/?s2member_paypal_return=1&tx=1W197904V0388640E&st=Completed&amt=1.00&cc=USD&cm=scrapbookcampus%2ecom&item_number=1:basic,forum:6%20M User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/534.30 (KHTML, like Gecko) Chrome/12.0.742.112 Safari/534.30 array ( 'mc_gross' => '1.00', 'protection_eligibility' => 'Ineligible', 'payer_id' => 'xxxxx', 'tax' => '0.00', 'payment_date' => '06:13:37 Jul 05, 2011 PDT', 'payment_status' => 'Completed', 'charset' => 'windows-1252', 'first_name' => 'Melissa', 'option_selection1' => '71', 'option_selection2' => 'xxxxxx', 'mc_fee' => '0.34', 'custom' => 'scrapbookcampus.com', 'payer_status' => 'unverified', 'business' => 'admin@digiscrapcampus.com', 'quantity' => '1', 'payer_email' => 'melissaxxxxxx', 'option_name1' => 'Referencing Customer ID', 'option_name2' => 'Customer IP Address', 'txn_id' => 'xxxxxxx', 'payment_type' => 'instant', 'last_name' => 'xxxxxx', 'receiver_email' => 'cassel@nbnet.nb.ca', 'payment_fee' => '0.34', 'receiver_id' => 'xxxxxxxxx', 'txn_type' => 'web_accept', 'item_name' => 'Basic Scrap Course with Paintshop Pro', 'mc_currency' => 'USD', 'item_number' => '1:basic,forum:6 M', 'residence_country' => 'AU', 'handling_amount' => '0.00', 'transaction_subject' => 'scrapbookcampus.com', 'payment_gross' => '1.00', 'shipping' => '0.00', 's2member_log' => array ( 0 => 'Return-Data received on: Tue Jul 5, 2011 1:13:45 pm UTC', 1 => 's2Member POST vars verified through a POST back to PayPal®.', 2 => 's2Member originating domain ( _SERVER[HTTP_HOST] ) validated.', 3 => 's2Member txn_type identified as (web_accept|subscr_signup|subscr_payment).', 4 => 's2Member txn_type identified as (web_accept|subscr_signup|subscr_payment) w/ update vars.', 5 => 'Automatic EOT ( End Of Term ) Time will be set to: Sun Jul 1, 2012 1:13:42 pm UTC.', 6 => 's2Member Level/Capabilities updated w/ advanced update routines.', 7 => 'Redirecting Customer to the Login Page. They need to log back in.', ), 'subscr_gateway' => 'paypal', 'subscr_id' => '1xxxxx', 'eotper' => '6 M', 'ccaps' => 'basic,forum', 'level' => '1', 'ip' => '20xxxxxxx', )

I have no idea if there is anything wrong there.

Statistics: Posted by cassel — July 5th, 2011, 7:22 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T19:01:45-05:00

Thanks for the follow-up.
Can we see your log files for the most recent tests please?
Do you still have errors in your Auto-Return/PDT log ( i.e. your paypal-rtn.log file ).

Statistics: Posted by Jason Caldwell — July 5th, 2011, 7:01 pm

Re: Are CCAPS set automatically upon payment?

2011-07-05T08:42:32-05:00

Yes, me again. After more testing it turns out to display two scenarios:

If the user is already registered and clicks the buy button:
- the ccaps and levels are updated automatically
- the user is redirected to the Membership Option page (which is NOT the page i would like the member to get first) and since the bonus page is hidden the user cannot reach it on their own.

If the user is a NEW visitor (no previous registration):
- the ccaps are NOT set automatically nor the level
- the user is redirected to the correct "bonus" page (in my case that is how i would call it) but not registered so they have to detour to register before getting back to that page, but since that page is hidden, it is hard to found back for the user

Now, maybe it has nothing to do with the s2Member? Maybe it is wrongly configured on my end? Any suggestion?

Statistics: Posted by cassel — July 5th, 2011, 8:42 am

Re: Are CCAPS set automatically upon payment?

2011-07-05T07:29:18-05:00

More test this morning and not good result:
- user was registered already (but i asked her to create a new log in after payment to pretend she was new)
- transaction went through
- she was redirected to the correct page which determined she was not logged in (with the conditionals)
- in the login widget, there was no REGISTER but only a SIGN IN but it sent her to the Membership Option page (http://scrapbookcampus.com/membership-options/) which is NOT expected for that purpose
- she clicked LOST PASSWORD and was directed to the normal page for that purpose
- THERE she found a REGISTER button, and she tried it but then was directed to the correct page for registering
- she tried creating a new user name but it directed her back to the log in screen with an error message (now, i am wondering if it is because she used the same email as her previous user ID)

Now, i deleted her account completely and will see how it does.

This running around and not being able to register/login is what the first customers/tester reported.

Statistics: Posted by cassel — July 5th, 2011, 7:29 am

Re: Are CCAPS set automatically upon payment?

2011-07-05T05:20:26-05:00

Oh, i didn't understand it that way. Thanks for clarifying. However, i think this is something that should be addressed: i am building a relationship with my visitors and offering some free stuff with registration (and adding them to the maling list along the way). I think this would be a plus if s2Member could handle it.

One thing i got from those who tested yesterday is that they had a hard time logging in after the transaction (even if they were logging in BEFORE the transaction, they seemed to be logged out)

Statistics: Posted by cassel — July 5th, 2011, 5:20 am

Re: Are CCAPS set automatically upon payment?

2011-07-04T23:01:16-05:00

Nice work.
Yea, that's the intended behavior. The success attribute only affects new Signups, and does NOT affect existing Customers who are upgrading or downgrading.

success="" Success Return URL ( optional ). s2Member handles this automatically for you. However, if you would prefer to take control over the landing page after checkout ( i.e. your own custom Thank-You Page ), you can. If supplied, this must be a full URL, starting with http://. Note, s2Member will NOT use this value if an existing account holder is being modified. s2Member handles account updates ( i.e. billing modification ) in a more dynamic way. Your Success Return URL is only applied to (new) Customers.

Statistics: Posted by Jason Caldwell — July 4th, 2011, 11:01 pm

Re: Are CCAPS set automatically upon payment?

2011-07-04T20:19:04-05:00

OK got it tested and i had changed the shortcode a tiny bit to add another ccaps. Here is the code i used:

Code:: [s2Member-PayPal-Button level="1" ccaps="basic,forum" desc="Basic Scrap Course with PSP" ps="ScrapbookCampus" lc="" cc="USD" dg="0" ns="1" custom="scrapbookcampus.com" ta="0" tp="0" tt="D" ra="49" rp="6" rt="M" rr="BN" rrt="" rra="1" success="http://scrapbookcampus.com/success-basic/" image="http://scrapbookcampus.com/Images/buy-now-yellow.png" output="button" /]

The transaction went through correctly and the status was automatically updated. That is fine now. However, although i have this:
success="http://scrapbookcampus.com/success-basic/"
the user was sent back to the log in screen EVEN THOUGH she was logged in BEFORE she hit the buy button. She logged in and then was sent to the Welcome back page, which is NOT the success-basic page she was supposed to reach (and where the goodies are hidden from outside view).

Any idea?

Statistics: Posted by cassel — July 4th, 2011, 8:19 pm

Re: Are CCAPS set automatically upon payment?

2011-07-04T18:07:25-05:00

ok, all that was correct (since this afternoon, i just added one ccaps to the code but that, i know where it goes). The Auto-Return was enabled and the PDT was also enabled. Just waiting for my volunteer to be available to test. (unless you want to??)

Statistics: Posted by cassel — July 4th, 2011, 6:07 pm

Re: Are CCAPS set automatically upon payment?

2011-07-04T17:58:24-05:00

Is the URL given in the paypal button shortcode overriding it the one originally placed at Paypal from the initial store?

Yes, s2Member will automatically configure the Auto-Return URL dynamically within the Button Code. You just need to make sure that your PayPal account has Auto-Return enabled, and that PDT is also enabled. Also, be sure that s2Member has the correct PDT Identity Token.

Statistics: Posted by Jason Caldwell — July 4th, 2011, 5:58 pm

Re: Are CCAPS set automatically upon payment?

2011-07-04T15:57:59-05:00

OK, i remember having questions about that return URL. I already have a return URL for another site (my scrap store), how am i supposed to add the URL given in the Paypal Option > PDT/Auto-Return Integration to send customers from the SECOND website to the right place? Is the URL given in the paypal button shortcode overriding it the one originally placed at Paypal from the initial store?

Statistics: Posted by cassel — July 4th, 2011, 3:57 pm