Community Support Forums

Re: Customers aren't sent to the registration page after pay

2011-07-11T22:18:48-05:00

Thanks for the follow-up.

Hmm, no the act of issuing a full refund should trigger an immediate EOT with s2Member's default configuration, even in the case of a trial. I'm attaching a screenshot of the config option that affects this behavior. Please confirm what your site is configured with.

If the problem continues, please post a copy of the log entry inside: /plugins/s2member-logs/paypal-ipn.log. We'll need to see what PayPal sent to s2Member, and how s2Member responded. That information will be recorded inside the log file, once logging is enabled under: s2Member -> PayPal Options -> Account Details -> Logging/Debugging.

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Statistics: Posted by Jason Caldwell — July 11th, 2011, 10:18 pm

Re: Customers aren't sent to the registration page after pay

2011-07-11T02:06:30-05:00

Yes Jason, I offer a trial period, and this is the first site on wich I do a "try for free" so I wasn't aware of this issue.

In my test I checked that S2Memebr doesn't demote the user if I submit a refund (all the usual configurations are sets ok) maybe the problem is caused by this "free trial" period?

Statistics: Posted by garubi — July 11th, 2011, 2:06 am

Re: Customers aren't sent to the registration page after pay

2011-07-08T19:06:45-05:00

Are you offering a free trial period perhaps?
See: viewtopic.php?f=4&t=521&p=2849&hilit=PDT+trial+immediately#p2849

Statistics: Posted by Jason Caldwell — July 8th, 2011, 7:06 pm

Re: Customers aren't sent to the registration page after pay

2011-07-07T16:05:31-05:00

Ah, could you please show me the s2Member PayPal logs entries for these transactions with the problem? (with private info x'ed out) /wp-content/plugins/s2member-logs/ You need to have logging enabled when the transactions happen for them to be in the logs. WP Admin -> s2Member -> PayPal Options -> PayPal Account Details -> Enable Logging Routines

Statistics: Posted by Cristián Lávaque — July 7th, 2011, 4:05 pm

Re: Customers aren't sent to the registration page after pay

2011-07-07T15:56:31-05:00

Hi Stefano.

The custom value you have is what the button generator put there, right? Then it should be fine.

I don't know if manually editing the subscription over at PayPal will cause an IPN communication that'll alert s2Member. If you do that, then also manually edit the user's profile in WordPress to update his account's role or EOT.

About users not coming back to the registration page, could you double-check that your return URL is the correct one? Is it http://www.mysite.it/membership/?s2memb ... l_return=1 ?

Statistics: Posted by Cristián Lávaque — July 7th, 2011, 3:56 pm

Customers aren't sent to the registration page after paypal

2011-07-07T10:42:08-05:00

Hallo,
I have a wp site with s2member on it installed in a subfolder of another wp site (not multisite).
i.e: www.mysite.it/membership/

When a user clicks the paypal button (generated with s2member) he goes to paypal, he pays without problems and he is sent back to my site, where s2member display to him the usual alert popup.
But then he isn't sent to the registration page: he always go to the homepage.

Some context informations:
[list=][*]If I send a registration link generated in the PAyPal buttons section the customer can register himself.
[*]The customer receives the welcome email and can register following the url in it
[*]In the button's shortcode the custom value is "www.mysite.it" (i.e. custom="www.mysite.it") and not www.mysite.it/memebrship. Could it be the problem?
[*]Note that I tried also to cancel from paypal a payment from a user, but s2member hasn't demoted him.
I duoble checked IPN e PDT configuration and also look correct....[/list]

Any hints?
any help?
please help next monday I have to go online !!

Stefano

Statistics: Posted by garubi — July 7th, 2011, 10:42 am