Community Support Forums

Re: Credit card transaction failures question...

2011-10-12T14:41:44-05:00

Very welcome.

Statistics: Posted by Jason Caldwell — October 12th, 2011, 2:41 pm

Re: Credit card transaction failures question...

2011-10-10T12:48:55-05:00

This is a great answer.
Thanks for the follow-up and support!

Statistics: Posted by glidedesign — October 10th, 2011, 12:48 pm

Re: Credit card transaction failures question...

2011-10-09T20:06:01-05:00

Thanks for the excellent question.

glidedesign wrote:
I would like to know if a notification goes out the the customer or the admin if an automatically billed card (setup through authorize.net) and s2member fails?

Basically, I have a clients site that has a monthly subscription fee and we are curious what happens if someone's credit card expires or they have a maxed out card. What communication takes place?

Yea, the Authorize.Net API is a bit weak in this regard. Unlike PayPal Pro, the Authorize.Net API does NOT make it possible for s2Member to configure the max failed payments. The way Authorize.Net handles this, is via manual intervention. As the site owner, you can configure email notifications from inside your Authorize.Net account. When a payment fails, the site owner can be notified via email.

As the site owner, you make a decision about whether or not to suspend and/or terminate their paid subscription. If the site owner suspends or terminates the subscription, s2Member will eventually pull this information through a status query to the Authorize.NET ARB service ( can take up to 24 hours, but usually within an hour ), where s2Member will then demote and/or delete the Member's account, based on your configuration of s2Member's EOT behavior.

So, to summarize, s2Member integrates with Authorize.Net's ARB, AIM, Silent Post, and also the ARB status APIs. When a subscription payment fails, s2Member is notified by Authorize.Net through a Silent Post ( aka: IPN / Instant Payment Notification ). s2Member ignores failed payments, and instead waits until the subscription has been formally suspended and/or terminated by the site owner. In other words, s2Member makes no assumptions and/or configurations about the maximum number of failed payments ( yet, this may come in a future release though ). For now, s2Member expects that the site owner will make this decision.

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Statistics: Posted by Jason Caldwell — October 9th, 2011, 8:06 pm

Re: Credit card transaction failures question...

2011-10-06T12:02:03-05:00

Confirmed.
I appreciate the quick answers!

Statistics: Posted by glidedesign — October 6th, 2011, 12:02 pm

Re: Credit card transaction failures question...

2011-10-06T02:44:31-05:00

I don't really know. I'll ask Jason.

Statistics: Posted by Cristián Lávaque — October 6th, 2011, 2:44 am

Re: Credit card transaction failures question...

2011-10-05T12:56:13-05:00

Excellent, thanks for the quick response. Here is my follow up question:

Where are the max number of failed attempts and notification settings for max failed attempts managed? Is this something that I can manage in authorize.net or s2member?

Statistics: Posted by glidedesign — October 5th, 2011, 12:56 pm

Re: Credit card transaction failures question...

2011-10-05T02:08:25-05:00

s2Member doesn't send out emails in those cases yet. You could, though, set something up using the Notifications API and a custom script. I'm afraid that a failed attempt won't trigger a notification, though, only when the max number of failed attempts is reached will that happen, if I'm not mistaken. http://www.s2member.com/api-tracking-no ... ons-video/

Statistics: Posted by Cristián Lávaque — October 5th, 2011, 2:08 am

Credit card transaction failures question...

2011-10-04T16:26:00-05:00

I would like to know if a notification goes out the the customer or the admin if an automatically billed card (setup through authorize.net) and s2member fails?

Basically, I have a clients site that has a monthly subscription fee and we are curious what happens if someone's credit card expires or they have a maxed out card. What communication takes place?

Statistics: Posted by glidedesign — October 4th, 2011, 4:26 pm