Re: non-recurring 1 year subscription demotes in 2 days

2011-11-25T18:58:52-05:00

opohar, you can also follow this thread where we've been continuing this conversation with peeld. viewtopic.php?f=4&t=14876&p=53897#p53358

Statistics: Posted by Cristián Lávaque — November 25th, 2011, 6:58 pm

Re: non-recurring 1 year subscription demotes in 2 days

2011-11-21T19:29:13-05:00

I am watching this topic which Cristian and Jason are working on because its exactly the same bug that I am experiencing:

viewtopic.php?f=4&t=14876&start=25

Eager for a resolution. I took 13 registrations and fixed them all manually, but my busy period will begin just before December ends and I am expecting 70 new members between then and February first.

Statistics: Posted by opohar — November 21st, 2011, 7:29 pm

Re: non-recurring 1 year subscription demotes in 2 days

2011-11-15T03:12:54-05:00

I'm emailing Jason for his input.

Statistics: Posted by Cristián Lávaque — November 15th, 2011, 3:12 am

Re: non-recurring 1 year subscription demotes in 2 days

2011-11-14T17:14:42-05:00

Yep, this is exactly what happens to me too.

Statistics: Posted by peeld — November 14th, 2011, 5:14 pm

Re: non-recurring 1 year subscription demotes in 2 days

2011-11-14T10:09:33-05:00

I went back to the PayPal-IPN.LOG and pulled the entire set of entries for the example that I posted in my first topic post. Perhaps seeing it all will provide more detail for tracking down any potential strange behavior. I just put up this site, so I am running the latest version.

Code:: PHP v5.3.6 :: WordPress® v3.2.1 :: s2Member® v111105 Memory 18.07 MB :: Real Memory 19.00 MB :: Peak Memory 18.61 MB :: Real Peak Memory 19.00 MB litchfieldlacrosse.org/crosse/?s2member_paypal_notify=1 User-Agent: array ( 'mc_gross' => '150.00', 'invoice' => '4ebf101101797~75.68.89.248', 'protection_eligibility' => 'Ineligible', 'payer_id' => 'XXXXXXXXXXXXX', 'payment_date' => '16:37:31 Nov 12, 2011 PST', 'payment_status' => 'Completed', 'charset' => 'windows-1252', 'first_name' => 'Sandy', 'option_selection1' => 'litchfieldlacrosse.org', 'option_selection2' => '75.68.89.248', 'mc_fee' => '4.65', 'notify_version' => '3.4', 'subscr_id' => 'I-SPXXXXXXXN5GC', 'custom' => 'litchfieldlacrosse.org', 'payer_status' => 'unverified', 'business' => 'webmaster@litchfieldlacrosse.org', 'verify_sign' => 'AVw-JoZlteEYDuuEgXzBAcvY6pm7XXXXXXXXXJ9o0WQb5Q8VGkboVylC17', 'payer_email' => 'sandyw@yahoo.com', 'option_name1' => 'Originating Domain', 'option_name2' => 'Customer IP Address', 'txn_id' => '686619XXXXX29074D', 'payment_type' => 'instant', 'last_name' => 'Weston', 'receiver_email' => 'webmaster@litchfieldlacrosse.org', 'payment_fee' => '4.65', 'receiver_id' => '76KKNTXXXXXAW', 'txn_type' => 'subscr_payment', 'item_name' => 'Competitive Lacrosse Membership 2012 -- no Jersey and fundraising Opt-Out, with early season discount ending January 15, 2012', 'mc_currency' => 'USD', 'item_number' => '2:clm_optout_early', 'residence_country' => 'US', 'transaction_subject' => 'Competitive Lacrosse Membership 2012 -- no Jersey and fundraising Opt-Out, with early season discount ending January 15, 2012', 'payment_gross' => '150.00', 'ipn_track_id' => 'PYBG1HIXXXXXXXXXWVYHUw', 's2member_log' => array ( 0 => 'IPN received on: Sat Nov 12, 2011 7:37:41 pm EST', 1 => 's2Member POST vars verified through a POST back to PayPal®.', 2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.', 3 => 's2Member `txn_type` identified as ( `subscr_payment|recurring_payment` ).', 4 => 'Sleeping for 5 seconds. Waiting for a possible ( `subscr_signup|subscr_modify|recurring_payment_profile_created` ).', 5 => 'Awake. It\'s Sat Nov 12, 2011 7:37:46 pm EST. s2Member `txn_type` identified as ( `subscr_payment|recurring_payment` ).', 6 => 'Skipping this IPN response, for now. The Subscr. ID is not associated with a registered Member.', 7 => 'Re-generating. This IPN will go into a Transient Queue; and be re-processed during registration.', ), 'subscr_gateway' => 'paypal', 'ccaps' => 'clm_optout_early', 'level' => '2', 'ip' => '75.68.89.248', ) PHP v5.3.6 :: WordPress® v3.2.1 :: s2Member® v111105 Memory 18.49 MB :: Real Memory 19.00 MB :: Peak Memory 18.60 MB :: Real Peak Memory 19.00 MB litchfieldlacrosse.org/crosse/?s2member_paypal_notify=1 User-Agent: array ( 'txn_type' => 'subscr_signup', 'subscr_id' => 'I-SPXXXXXXXN5GC', 'last_name' => 'Weston', 'option_selection1' => 'litchfieldlacrosse.org', 'option_selection2' => '75.68.89.248', 'residence_country' => 'US', 'mc_currency' => 'USD', 'item_name' => 'Competitive Lacrosse Membership 2012 -- no Jersey and fundraising Opt-Out, with early season discount ending January 15, 2012', 'business' => 'webmaster@litchfieldlacrosse.org', 'amount3' => '150.00', 'recurring' => '0', 'verify_sign' => 'AAsVl001qsl.D3f3lFKzbfVLC56gA81Bw8kiv5SPDU7nDPOFfXFttffc', 'payer_status' => 'unverified', 'payer_email' => 'sandyw@yahoo.com', 'first_name' => 'Sandy', 'receiver_email' => 'webmaster@litchfieldlacrosse.org', 'option_name1' => 'Originating Domain', 'payer_id' => 'XXXXXXXXXXXXX', 'invoice' => '4ebf101101797~75.68.89.248', 'option_name2' => 'Customer IP Address', 'reattempt' => '1', 'item_number' => '2:clm_optout_early', 'subscr_date' => '16:37:25 Nov 12, 2011 PST', 'custom' => 'litchfieldlacrosse.org', 'charset' => 'windows-1252', 'notify_version' => '3.4', 'period3' => '1 Y', 'mc_amount3' => '150.00', 'ipn_track_id' => 'PYBG1HIXXXXXXXXXWVYHUw', 's2member_log' => array ( 0 => 'IPN received on: Sat Nov 12, 2011 7:37:57 pm EST', 1 => 's2Member POST vars verified through a POST back to PayPal®.', 2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.', 3 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ).', 4 => 's2Member `txn_type` identified as ( `web_accept|subscr_signup` ) w/o update vars.', 5 => 'Signup Confirmation Email sent to: "Sandy Weston" ; Webmaster ; LLA Registration Services .', 6 => 'Storing IPN signup vars into a Transient Queue. These will be processed on registration.', ), 'subscr_gateway' => 'paypal', 'eotper' => NULL, 'ccaps' => 'clm_optout_early', 'level' => '2', 'ip' => '75.68.89.248', 'period1' => '0 D', 'mc_amount1' => '0.00', 'initial_term' => '0 D', 'initial' => '150.00', 'regular' => '150.00', 'regular_term' => '1 Y', ) PHP v5.3.6 :: WordPress® v3.2.1 :: s2Member® v111105 Memory 18.31 MB :: Real Memory 19.00 MB :: Peak Memory 18.60 MB :: Real Peak Memory 19.00 MB litchfieldlacrosse.org/crosse/?s2member_paypal_notify=1 User-Agent: array ( 'txn_type' => 'subscr_eot', 'subscr_id' => 'I-SPXXXXXXXN5GC', 'last_name' => 'Weston', 'option_selection1' => 'litchfieldlacrosse.org', 'option_selection2' => '75.68.89.248', 'residence_country' => 'US', 'item_name' => 'Competitive Lacrosse Membership 2012 -- no Jersey and fundraising Opt-Out, with early season discount ending January 15, 2012', 'mc_currency' => 'USD', 'business' => 'webmaster@litchfieldlacrosse.org', 'verify_sign' => 'A92nVFQ9kJy7T5DJaix2T-nBeQP9AjrUphRO.ptQAWmGEwpS0UP7pi0q', 'payer_status' => 'unverified', 'payer_email' => 'sandyw@yahoo.com', 'first_name' => 'Sandy', 'receiver_email' => 'webmaster@litchfieldlacrosse.org', 'option_name1' => 'Originating Domain', 'payer_id' => 'XXXXXXXXXXXXX', 'invoice' => '4ebf101101797~75.68.89.248', 'option_name2' => 'Customer IP Address', 'item_number' => '2:clm_optout_early', 'custom' => 'litchfieldlacrosse.org', 'charset' => 'windows-1252', 'notify_version' => '3.4', 'ipn_track_id' => 'PYBG1HIXXXXXXXXXWVYHUw', 's2member_log' => array ( 0 => 'IPN received on: Sat Nov 12, 2011 7:37:58 pm EST', 1 => 's2Member POST vars verified through a POST back to PayPal®.', 2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.', 3 => 's2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).', 4 => 'Sleeping for 5 seconds. Waiting for a possible ( `subscr_signup|subscr_modify|recurring_payment_profile_created` ).', 5 => 'Awake. It\'s Sat Nov 12, 2011 7:38:03 pm EST. s2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).', 6 => 'Skipping this IPN response, for now. The Subscr. ID is not associated with a registered Member.', 7 => 'Re-generating. This IPN will go into a Transient Queue; and be re-processed during registration.', ), 'subscr_gateway' => 'paypal', 'period1' => '0 D', 'period3' => '1 D', 'ip' => '75.68.89.248', ) PHP v5.3.6 :: WordPress® v3.2.1 :: s2Member® v111105 Memory 18.15 MB :: Real Memory 19.00 MB :: Peak Memory 18.63 MB :: Real Peak Memory 19.00 MB litchfieldlacrosse.org/crosse/?s2member_paypal_notify=1&s2member_paypal_proxy=paypal&s2member_paypal_proxy_verification=425b97ed65d7680e7ad7cccf46741286 User-Agent: WordPress/3.2.1; http://litchfieldlacrosse.org/crosse array ( 'txn_type' => 'subscr_payment', 'mc_gross' => '150.00', 'invoice' => '4ebf101101797~75.68.89.248', 'first_name' => 'Sandy', 'option_selection1' => 'litchfieldlacrosse.org', 'option_selection2' => '75.68.89.248', 'subscr_id' => 'I-SPXXXXXXXN5GC', 'custom' => 'litchfieldlacrosse.org', 'payer_email' => 'sandyw@yahoo.com', 'option_name1' => 'Originating Domain', 'option_name2' => 'Customer IP Address', 'txn_id' => '686619XXXXX29074D', 'last_name' => 'Weston', 'item_name' => 'Competitive Lacrosse Membership 2012 -- no Jersey and fundraising Opt-Out, with early season discount ending January 15, 2012', 'mc_currency' => 'USD', 'item_number' => '2:clm_optout_early', 'subscr_gateway' => 'paypal', 'proxy_verified' => 'paypal', 's2member_log' => array ( 0 => 'IPN received on: Sat Nov 12, 2011 7:44:28 pm EST', 1 => 's2Member POST vars verified with a Proxy Key', 2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.', 3 => 's2Member `txn_type` identified as ( `subscr_payment|recurring_payment` ).', 4 => 'Sleeping for 5 seconds. Waiting for a possible ( `subscr_signup|subscr_modify|recurring_payment_profile_created` ).', 5 => 'Awake. It\'s Sat Nov 12, 2011 7:44:33 pm EST. s2Member `txn_type` identified as ( `subscr_payment|recurring_payment` ).', 6 => 'Updated Payment Times for this Member.', ), 'ccaps' => 'clm_optout_early', 'level' => '2', 'ip' => '75.68.89.248', 's2member_paypal_proxy' => 'paypal', 's2member_paypal_proxy_verification' => '425b97ed65d7680e7ad7cccf46741286', ) PHP v5.3.6 :: WordPress® v3.2.1 :: s2Member® v111105 Memory 18.45 MB :: Real Memory 19.00 MB :: Peak Memory 18.63 MB :: Real Peak Memory 19.00 MB litchfieldlacrosse.org/crosse/?s2member_paypal_notify=1&s2member_paypal_proxy=paypal&s2member_paypal_proxy_verification=425b97ed65d7680e7ad7cccf46741286 User-Agent: WordPress/3.2.1; http://litchfieldlacrosse.org/crosse array ( 'txn_type' => 'subscr_eot', 'subscr_id' => 'I-SPXXXXXXXN5GC', 'last_name' => 'Weston', 'option_selection1' => 'litchfieldlacrosse.org', 'option_selection2' => '75.68.89.248', 'item_name' => 'Competitive Lacrosse Membership 2012 -- no Jersey and fundraising Opt-Out, with early season discount ending January 15, 2012', 'payer_email' => 'sandyw@yahoo.com', 'first_name' => 'Sandy', 'option_name1' => 'Originating Domain', 'invoice' => '4ebf101101797~75.68.89.248', 'option_name2' => 'Customer IP Address', 'item_number' => '2:clm_optout_early', 'custom' => 'litchfieldlacrosse.org', 'subscr_gateway' => 'paypal', 'period1' => '0 D', 'period3' => '1 D', 'proxy_verified' => 'paypal', 's2member_log' => array ( 0 => 'IPN received on: Sat Nov 12, 2011 7:44:33 pm EST', 1 => 's2Member POST vars verified with a Proxy Key', 2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.', 3 => 's2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).', 4 => 'Sleeping for 5 seconds. Waiting for a possible ( `subscr_signup|subscr_modify|recurring_payment_profile_created` ).', 5 => 'Awake. It\'s Sat Nov 12, 2011 7:44:38 pm EST. s2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).', 6 => 'Auto-EOT Time for this account ( delayed ), set to: Mon Nov 14, 2011 7:44 pm EST', ), 'ip' => '75.68.89.248', 's2member_paypal_proxy' => 'paypal', 's2member_paypal_proxy_verification' => '425b97ed65d7680e7ad7cccf46741286', )

Statistics: Posted by opohar — November 14th, 2011, 10:09 am

non-recurring 1 year subscription demotes in 2 days

2011-11-13T19:09:52-05:00

What am I doing wrong? I have been changing settings and testing the behavior, but can't determine what I have configured incorrectly. Searching the forums hasn't helped....

I am selling a 1 YEAR non-recurring subscription for team membership to my lacrosse league. Exactly two days after a member is paid on PayPal, the S2 software demotes my member down to level zero. I changed EOT settings to try to get S2 to let my members stay full members for the entire calendar year without working. This is a typical PayPal IPN log entry:

Code:: array ( 0 => 'IPN received on: Sat Nov 12, 2011 7:44:33 pm EST', 1 => 's2Member POST vars verified with a Proxy Key', 2 => 's2Member originating domain ( `$_SERVER["HTTP_HOST"]` ) validated.', 3 => 's2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).', 4 => 'Sleeping for 5 seconds. Waiting for a possible ( `subscr_signup|subscr_modify|recurring_payment_profile_created` ).', 5 => 'Awake. It\'s Sat Nov 12, 2011 7:44:38 pm EST. s2Member `txn_type` identified as ( `subscr_eot|recurring_payment_expired|recurring_payment_suspended_due_to_max_failed_payment` ) - or - `recurring_payment_profile_cancel` w/ `initial_payment_status` ( `failed` ).', 6 => 'Auto-EOT Time for this account ( delayed ), set to: Mon Nov 14, 2011 7:44 pm EST',

The PayPal button generated by S2 that was used to charge the member on their PayPal account is:

Code:: $155.00 Competitive Lacrosse Membership 2012 -- no Jersey needed [s2Member-PayPal-Button level="2" ccaps="clm" desc="Competitive Lacrosse Membership 2012 -- no Jersey needed" ps="paypal" lc="" cc="USD" dg="0" ns="1" custom="litchfieldlacrosse.org" ta="0" tp="0" tt="D" ra="130" rp="1" rt="Y" rr="0" rrt="" rra="1" image="default" output="button" /]

When I look into the PayPal transactions, I see 3 consecutive transactions:

1) Recurring Payment From John Doe CREATED
2) Recurring Payment From John Doe COMPLETED for $130.00 USD
3) Recurring Payment From John Doe EXPIRED

I figured that what S2 was doing was creating the subscription for a single one-time charge for the year, completing the payment, because I get the funds into my PayPal account, then lastly expiring the RECURRING element. However, like the log entry says, a couple of days later the member gets demoted by S2 on the exact time and date as the IPN log states in the "6=>" line.

What am I doing wrong in my configuration, because I need all my members to continue with level 2 privileges for at least the next 10 months till the summer clinics end.

Thank you in advance for pointing me in the right direction.

Statistics: Posted by opohar — November 13th, 2011, 7:09 pm

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non-recurring 1 year subscription demotes in 2 days