Community Support Forums

Re: s2Member update shuts down my website

2011-03-07T16:27:43-05:00

Thanks Jason for the addressing our concerns as fast as you possibly could!

One tip Jason gave me: after upgrading to S2 3.5.2 via FTP, I still was getting an error. Jason attributed it to an old file in the S2 folder. He told me to delete the S2 folder and the S2Pro folder and then reinstall the latest release. That did the trick and my site is error free now!

Lisa

Statistics: Posted by redheadskater — March 7th, 2011, 4:27 pm

Re: s2Member update shuts down my website

2011-03-07T06:01:12-05:00

Instructions for upgrading to the latest version of s2Member and s2Member Pro are provided here:
viewtopic.php?f=4&t=247

For anyone that is receiving the 500 internal server error, please send an email to support with a Dashboard login and FTP access ( if possible ). We need to see what is happening in your hosting environment, because we've been unable to reproduce it so far.

Statistics: Posted by Jason Caldwell — March 7th, 2011, 6:01 am

Re: s2Member update shuts down my website

2011-03-07T05:57:58-05:00

syates wrote:
...hmm. Think I'll wait.

Although, after rolling back, I'm seeing errors in my user dashboard:
Warning: Invalid argument supplied for foreach() in ..serverpath/wp-content/plugins/s2member/includes/functions/users-list.inc.php on line 76"

Yes, this error was specifically related to a conflict between s2Member v3.3.2 and WordPress 3.1. An upgrade to s2Member v3.5.2+ is required to correct this bug. Some people are reporting 500 internal server errors with s2Member v3.5.2+, and we are still working to track this down. So far we've been unable to reproduce it, so I suspect it has something to do with a conflict in server configuration. An update will be released as soon as the problem is identified.

Statistics: Posted by Jason Caldwell — March 7th, 2011, 5:57 am

Re: s2Member update shuts down my website

2011-03-07T05:53:45-05:00

Thanks for reporting this important issue.

alerttopia wrote:
I have the same problem on my site. I see the login screen just fine, yet after providing usr/pwd, all I get is a blank screen. I can't see any WP admin pages - nothing. I have to delete the plugin to make WP function again. Very frustrating, especially has I have not received any assistance from support after 3 attempts with detailed description of the problem and as a paying s2member pro user. What makes this worse is that my website is based on the s2clean theme and I can't even get my site online right now, because it requires the s2member plugin, which I can't install, because it renders my admin pages useless (blank pages)....see the trend?

Does anyone know where to get previous versions of s2member and pro that actually work?

You can download previous versions of the s2Member Framework here ( i.e. the free version ):
http://wordpress.org/extend/plugins/s2member/download/ ( v3.3.2 was the last stable release ).

* To get the previous version of s2Member Pro v1.3.2, log into your account at s2Member.com first. Then you can click this link: http://www.s2member.com/?s2member_file_ ... v1.3.2.zip

Statistics: Posted by Jason Caldwell — March 7th, 2011, 5:53 am

Re: s2Member update shuts down my website

2011-03-07T05:51:40-05:00

associatebroker wrote:
I also ran into what appears to be a similar problem. After upgrading to 3.5.1 (via FTP), I could no longer access my admin area, and all I could obtain was a 500 server error.

Regarding 500 internal server errors with s2Member v3.5.1, we've been unable to reproduce and/or track this down yet. Please follow me here ( viewtopic.php?f=4&t=2568#p7463 ) for updates on this topic. Also, if anyone has tried s2Member v3.5.2+ and is still seeing the 500 internal server error, please email support with a Dashboard login and we'll have a look for you.

Statistics: Posted by Jason Caldwell — March 7th, 2011, 5:51 am

Re: s2Member update shuts down my website

2011-03-07T05:48:22-05:00

Statistics: Posted by Jason Caldwell — March 7th, 2011, 5:48 am

Re: s2Member update shuts down my website

2011-03-04T18:14:16-05:00

...hmm. Think I'll wait.

Although, after rolling back, I'm seeing errors in my user dashboard:
Warning: Invalid argument supplied for foreach() in ..serverpath/wp-content/plugins/s2member/includes/functions/users-list.inc.php on line 76"

Statistics: Posted by syates — March 4th, 2011, 6:14 pm

Re: s2Member update shuts down my website

2011-03-04T07:35:01-05:00

The same problem here with upgrading to 3.5.2

Statistics: Posted by sfedona — March 4th, 2011, 7:35 am

Re: s2Member update shuts down my website

2011-03-03T15:46:29-05:00

I saw that S2 version 3.5.2 is available. Anyone brave enough to give it a try yet?

Statistics: Posted by redheadskater — March 3rd, 2011, 3:46 pm

Re: s2Member update shuts down my website

2011-03-02T16:47:00-05:00

associatebroker wrote:
I'm going to wait until the dust clears before attempting to reinstall the upgrade. I'm sure that there will be a revision or two.

Yeah, that sounds like a good plan, and I also think a revision or two will be released soon.

Statistics: Posted by Cristián Lávaque — March 2nd, 2011, 4:47 pm

Re: s2Member update shuts down my website

2011-03-02T16:43:42-05:00

redheadskater wrote:
This error appeared for me after upgrading to WP 3.1.

Anyone else getting this error?

Yeah, it's the error everyone was getting with WP 3.1 before updating s2Member to the latest release.

redheadskater wrote:
I always update manually via FTP. Whenever I try to update automatically, I always get an error message.

I did backup my S2 files/folders before upgrading, so when the latest version didn't work, I just uploaded my backup and things are ok.

Ah ok, got it. I haven't had that problem with the update, so I'm just guessing what the problem could be.

What does the error log show after installing the latest s2Member release?

Statistics: Posted by Cristián Lávaque — March 2nd, 2011, 4:43 pm

Re: s2Member update shuts down my website

2011-03-02T15:33:31-05:00

I also ran into what appears to be a similar problem. After upgrading to 3.5.1 (via FTP), I could no longer access my admin area, and all I could obtain was a 500 server error.

The same problem persisted with subsequent install attempts.

After removing the s2 subdirectory, I rolled back to v3.3.2, and everything returned to normal.

I'm going to wait until the dust clears before attempting to reinstall the upgrade. I'm sure that there will be a revision or two.

Statistics: Posted by associatebroker — March 2nd, 2011, 3:33 pm

Re: s2Member update shuts down my website

2011-03-02T15:18:19-05:00

clavaque wrote:
Did you update the plugin via WP Admin or manually via FTP? If the former, try the latter, including the Pro directory. Remember to make a backup before deleting, though, in case you want to go back.

I always update manually via FTP. Whenever I try to update automatically, I always get an error message.

I did backup my S2 files/folders before upgrading, so when the latest version didn't work, I just uploaded my backup and things are ok. I am still getting this error whenever I try to view the Users:

Warning: Invalid argument supplied for foreach() in /home/sss/public_html/wp-content/plugins/s2member/includes/functions/users-list.inc.php on line 90

This error appeared for me after upgrading to WP 3.1.

Anyone else getting this error?

Statistics: Posted by redheadskater — March 2nd, 2011, 3:18 pm

Re: s2Member update shuts down my website

2011-03-02T13:46:07-05:00

Did you update the plugin via WP Admin or manually via FTP? If the former, try the latter, including the Pro directory. Remember to make a backup before deleting, though, in case you want to go back.

Statistics: Posted by Cristián Lávaque — March 2nd, 2011, 1:46 pm

Re: s2Member update shuts down my website

2011-03-02T13:25:24-05:00

I just updated this afternoon and I'm getting the following error:

Fatal error: Cannot redeclare ws_plugin__s2member_activate() (previously declared in /home/sss/public_html/wp-content/plugins/s2member/includes/functions/activate-deactivate.inc.php:58) in /home/sss/public_html/wp-content/plugins/s2member/includes/functions/deprecated.inc.php on line 24

I'll go ahead and send this in to the support email (even though I've never, ever received a reply to my requests for help and I'm a paying client) and hope that Jason & crew are paying attention.

*fingers crossed*
Lisa

Statistics: Posted by redheadskater — March 2nd, 2011, 1:25 pm

Re: s2Member update shuts down my website

2011-03-02T11:45:05-05:00

alerttopia wrote:
Does anyone know where to get previous versions of s2member and pro that actually work?

Don't know where to get previous versions of Pro. I guess it'll be safe to start saving a backup of them before updating, just in case.

Statistics: Posted by Cristián Lávaque — March 2nd, 2011, 11:45 am

Re: s2Member update shuts down my website

2011-03-02T03:36:02-05:00

Here are the previous versions, http://wordpress.org/extend/plugins/s2member/download/

I went back to version 3.3.2 and it started working again.

n

Statistics: Posted by NickFox — March 2nd, 2011, 3:36 am

Re: s2Member update shuts down my website

2011-03-02T00:23:09-05:00

I have the same problem on my site. I see the login screen just fine, yet after providing usr/pwd, all I get is a blank screen. I can't see any WP admin pages - nothing. I have to delete the plugin to make WP function again. Very frustrating, especially has I have not received any assistance from support after 3 attempts with detailed description of the problem and as a paying s2member pro user. What makes this worse is that my website is based on the s2clean theme and I can't even get my site online right now, because it requires the s2member plugin, which I can't install, because it renders my admin pages useless (blank pages)....see the trend?

Does anyone know where to get previous versions of s2member and pro that actually work?

Statistics: Posted by alerttopia — March 2nd, 2011, 12:23 am

s2Member update shuts down my website

2011-03-01T21:49:28-05:00

I recently updated my Wordpress to version 3.1 and then got the notification from s2member to update from version 3.3.2 to 3.5.1. When I did the update, I was no longer able to login to my website. The wp-login page was absolutely blank as were all the pages that had any s2member code. I deleted the s2member directory and went back to version 3.3.2 and everything worked again.

Not a good situation...
Nick

Statistics: Posted by NickFox — March 1st, 2011, 9:49 pm