Community Support Forums

Re: Subscription Upgrade Failed

2010-07-28T04:59:35-05:00

Hi Lowell. Thanks for reporting back.

This error indicates that no "custom" value was sent over in your Button Code. If you're using the Full Button Code, or a PayPal-generated Button Code, please make sure your "custom" value starts with your domain name.

Code:

Please report back if you can. ~ Thanks.

Statistics: Posted by Jason Caldwell — July 28th, 2010, 4:59 am

Re: Subscription Upgrade Failed

2010-07-23T06:47:45-05:00

Jason,

These are long so here is the last ipn log. Then I will include the last rtn log. Note: Before I take up much of your time on this issue, I should have someone run a new check to make sure the problem is not the fault of the person attempting to sign up rather than a problem tied to the software or how I have it set up.

Code:: array ( 'txn_type' => 'subscr_signup', 'subscr_id' => 'S-2HX81469FH958191T', 'last_name' => 'Martin', 'residence_country' => 'US', 'mc_currency' => 'USD', 'item_name' => 'Gold Membership - ITA Wealth Management', 'business' => 'xxxxxxxxxxxxxxxxxxxxxxxx', 'amount3' => '5.00', 'recurring' => '1', 'verify_sign' => 'An5ns1Kso7MWUdW4ErQKJJJ4qi4-A7NiHqIsXFhFdChh3KcpZwJCqtc4', 'payer_status' => 'verified', 'payer_email' => 'xxxxxxxxxxxxxxxxxx', 'first_name' => 'Steve', 'receiver_email' => 'xxxxxxxxxxxxxxxxxxxxx', 'payer_id' => 'AV9W3SDYNNK7W', 'reattempt' => '0', 'subscr_date' => '15:04:07 Jul 21, 2010 PDT', 'btn_id' => '18073329', 'charset' => 'windows-1252', 'notify_version' => '3.0', 'period3' => '1 M', 'mc_amount3' => '5.00', 's2member_log' => array ( 0 => 'IPN received on: Wed Jul 21, 2010 10:04:16 pm UTC', 1 => 's2Member POST vars verified through a POST back to PayPal®.', 2 => 'Unable to verify _SERVER[HTTP_HOST]. Possibly caused by a fraudulent request. If this error continues, please check the `custom` value in your Form and/or Button Code. It MUST always start with your domain name.', ), 'custom' => false, ) And here is the last rtn log. array ( 'mc_gross' => '2.00', 'protection_eligibility' => 'Eligible', 'address_status' => 'confirmed', 'payer_id' => 'TJFFCZQF9W3DC', 'tax' => '0.00', 'address_street' => '3406 SE Gladstone Street', 'payment_date' => '08:41:51 Jul 19, 2010 PDT', 'payment_status' => 'Completed', 'charset' => 'windows-1252', 'address_zip' => '97202', 'first_name' => 'Eric', 'mc_fee' => '0.36', 'address_country_code' => 'US', 'address_name' => 'Eric Herr', 'payer_status' => 'unverified', 'business' => 'xxxxxxxxxxxxxxxxxxxx', 'address_country' => 'United States', 'address_city' => 'Portland', 'quantity' => '1', 'payer_email' => 'xxxxxxxxxxxxxxxxxxxxx', 'txn_id' => '68F64277S3512182V', 'payment_type' => 'instant', 'last_name' => 'Herr', 'address_state' => 'OR', 'receiver_email' => 'xxxxxxxxxxxxxxxxxxxxxx', 'payment_fee' => '0.36', 'receiver_id' => 'BD2WQ45UAVRTW', 'txn_type' => 'web_accept', 'item_name' => 'How To Begin', 'mc_currency' => 'USD', 'item_number' => '1', 'residence_country' => 'US', 'handling_amount' => '0.00', 'transaction_subject' => 'How To Begin', 'payment_gross' => '2.00', 'shipping' => '0.00', 's2member_log' => array ( 0 => 'Return-Data received on: Mon Jul 19, 2010 3:42:00 pm UTC', 1 => 's2Member POST vars verified through a POST back to PayPal®.', 2 => 'Unable to verify _SERVER[HTTP_HOST]. Please check the `custom` value in your Button Code. It MUST start with your domain name.', 3 => 'Redirecting Customer to the Login Page, due to an error that occurred.', ), )

I see an error occurred in this log. Hope you can help me out.

Lowell

Statistics: Posted by Physlab — July 23rd, 2010, 6:47 am

Re: Subscription Upgrade Failed

2010-07-22T21:32:00-05:00

OK. That looks fine. How about your log files?

In your WP Dashboard, you can enable IPN logging, by going to:
s2Member -> PayPal Options -> Account Details -> Debugging/Logging

Run a test transaction that reproduces this error, and then post your log file.
/wp-content/plugins/s2member-logs/paypal-ipn.log
/wp-content/plugins/s2member-logs/paypal-rtn.log

~ Thanks. Once I see your log file, it may shed some light.

Statistics: Posted by Jason Caldwell — July 22nd, 2010, 9:32 pm

Re: Subscription Upgrade Failed

2010-07-22T20:36:34-05:00

I used the Full Button Code as the short code did not create a button. Here is the code.

Physlab

Code:

Statistics: Posted by Physlab — July 22nd, 2010, 8:36 pm

Re: Subscription Upgrade Failed

2010-07-22T18:40:08-05:00

That is very interesting. This is not quite the same issue described above, but just as important. Can you please paste in the PayPal Button Shortcode that you're using? Or did you use the Full Button Code? It sounds like the `item_number` field in your Button Code is corrupted.

Statistics: Posted by Jason Caldwell — July 22nd, 2010, 6:40 pm

Re: Subscription Upgrade Failed

2010-07-22T07:49:30-05:00

I am having a similar problem integrating a PayPal payment and a user level through s2Member. The PayPal payment notification comes through, but the paid user is identified as a Subscriber (default Wordpress setting) rather than a level 3 or Gold member. What s2Member setting am I missing? I can upgrade the paid user manually, but I want this to work automatically.

Physlab

Statistics: Posted by Physlab — July 22nd, 2010, 7:49 am

Re: Subscription Upgrade Failed

2010-07-22T05:52:48-05:00

No, if it was a recurring "Subscription", and you've given s2Member the matching Subscription ID, that's all you need to do. You can leave the Auto-EOT field empty. s2Member will handle everything on it's own now.

When the Subscription ends, expires, is cancelled, or payments fail; s2Member will be notified by PayPal through the IPN service. So long as s2Member knows what the Subscription ID is, it can deal with all of these situations automatically; all on its own.

Statistics: Posted by Jason Caldwell — July 22nd, 2010, 5:52 am

Re: Subscription Upgrade Failed

2010-07-21T21:31:32-05:00

Thank you for your reply. If the upgrade was for a monthly subscription, what would you suggest I put in the EOT Time? Since I entered the PayPal subscription ID will s2 fetch the data is needs to continue the subscription when payment time is due?

Statistics: Posted by lunaKM — July 21st, 2010, 9:31 pm

Re: Subscription Upgrade Failed

2010-07-14T17:15:21-05:00

All other options are correct and reverified after the failed upgrade. Would the fact that I didn't have a business account cause the failure?

Yes, the lack of a Business account will cause this to happen.

You can just upgrade the Customer's account manually through your WP Dashboard; and if you have a Subscription ID or a Transaction ID, you can enter that manually as well. Just go to Users in your WP Dashboard.

Yes, you WILL want to set the Auto-EOT Time in this case, because the original transaction did not go through with a Business IPN tied to it, so you'll need to tell s2Member when to terminate/demote the account by setting an Auto-EOT Time manually.

Statistics: Posted by Jason Caldwell — July 14th, 2010, 5:15 pm

Subscription Upgrade Failed

2010-07-11T10:21:02-05:00

When I was testing with sandbox things worked fine.

I opened my site for testing and the first subscription I got I was notified via paypal that it went through but the user has not been upgraded in admin.

Looking at the PayPal options, it appears I forgot to upgrade my paypal account to a business account (which I subsequently corrected). Could this have been why it failed?

In the rtn logs it states: Unable to verify POST vars. This is most likely related to an invalid PayPalÂ® configuration. Please check: s2Member -> PayPalÂ® Options. The ipn log has the array of information so that I can manually upgrade the user. For the manual upgrade will I need to fill in the EOT or just the subscriber id?

All other options are correct and reverified after the failed upgrade. Would the fact that I didn't have a business account cause the failure?

Statistics: Posted by lunaKM — July 11th, 2010, 10:21 am