Community Support Forums

Re: New subscribers not getting added to Aweber list

2011-05-13T13:05:39-05:00

Pauline, I know you probably don't have the AWeber problem anymore, but I thought I'd let you know about this fix Jason posted today related to the list servers, which affects AWeber integration too. You may want to apply it if you don't want to wait until the next release where it's included. viewtopic.php?f=4&p=14805#p14805

Statistics: Posted by Cristián Lávaque — May 13th, 2011, 1:05 pm

Re: New subscribers not getting added to Aweber list

2011-05-11T20:52:02-05:00

Cool.

I replied to your other thread just now.

Statistics: Posted by Cristián Lávaque — May 11th, 2011, 8:52 pm

Re: New subscribers not getting added to Aweber list

2011-05-11T18:56:04-05:00

Thanks. This helps me understand what's going on, as well as what to look for should something similar happen in the future.

I have another question, for which I started a new thread. Thanks again.

Statistics: Posted by pwallin — May 11th, 2011, 6:56 pm

Re: New subscribers not getting added to Aweber list

2011-05-11T13:47:30-05:00

Thank you for sharing those, Pauline.

OK, in (1) you're correct, the account was considered an admin one and thus wasn't modified by s2Member.

In (2), it looks like the payment wasn't going through until PayPal stopped retrying, but by this time the account was already removed, either because of another IPN event or manually.

I suggest you run a totally new test, with an email address you double check is not for an admin account, a card that will go through and see what happens this time. Let us know how that goes.

Statistics: Posted by Cristián Lávaque — May 11th, 2011, 1:47 pm

Re: New subscribers not getting added to Aweber list

2011-05-11T13:32:58-05:00

Here are 2 screenshots:

#1 (contains the name "Thomas") - I think this is the log entry where he payed at Paypal but did not get a confirmation. Thomas is my husband. I had tried registering him previously, and removed him. So this last time I just used one of my email addresses for him, expecting that the system would not "recognize" him as having been there before. However, from looking at the code, the system recognized the email address as mine (I didn't think I had registered it there.) Thus, the log seems to say that they could not process the transaction because that email address was already associated with an admin account, and they couldn't demote me to Level 1 membership. .... at least that's how I interpret it.
paypal-IPN-Tom.jpg

#2 (contains the name "Sarah") - After completing the Paypal transaction, she was placed into Level 0 (free.) Not sure what the log means here.
paypal-IPN-Sarah.jpg

Hope this helps with troubleshooting.

Statistics: Posted by pwallin — May 11th, 2011, 1:32 pm

Re: New subscribers not getting added to Aweber list

2011-05-11T11:51:15-05:00

I know he was working on this for quite a while last night, trying to reproduce your problem and find what's causing it. I hope he posts an update soon.

About the lack of confirmation after payment, could you please post the IPN log entry for that case? x'ing out any private info, of course. /wp-content/plugins/s2member-logs/.

Statistics: Posted by Cristián Lávaque — May 11th, 2011, 11:51 am

Re: New subscribers not getting added to Aweber list

2011-05-11T06:12:02-05:00

Thanks for taking the time to look into this, Jason.

That's great that it worked for you...or maybe not - because it still does not explain how a new subscriber got dropped into Level 0 after completing the Paypal transaction for Level 1 (see May 4 entry of this thread); nor why another one never got a confirmation from S2member after completing his Paypal payment (May 5 entry of this thread.)

Got any ideas?

Statistics: Posted by pwallin — May 11th, 2011, 6:12 am

Re: New subscribers not getting added to Aweber list

2011-05-10T17:44:40-05:00

Initial investigation completed.
( unable to reproduce bug so far )

I created a Test Page on your site with a $0.01 One Day subscription at Level #1.
I paid you $0.01 for access to Level #1. I received all confirmation emails successfully.
I also received this email confirmation from AWeber ( some details XXX'd out ).
This email confirmation is for the correct list ( i.e. tpipro ), and my access was granted at Level #1. This test was completed in Firefox 4 on a Windows PC.

Code:: from Practice Institute xxxxxxx@xxxxxxx.com sender-time Sent at 6:37 PM (GMT-04:00). Current time there: 6:38 PM. ✆ to Jason Caldwell date Tue, May 10, 2011 at 6:37 PM subject Response required - Confirm your TPI registration mailed-by smtp-a-01.aweber.com signed-by aweber.com unsubscribe Unsubscribe from this sender hide details 6:37 PM (1 minute ago) Hi Jason. Thanks for signing up for The Practice Institute. In order to complete your registration, we want to be certain we have your permission to send you email about our website's new content, events and other updates. Please click on the link below. ----------------------------------------------------------- CONFIRM BY VISITING THE LINK BELOW: http://www.aweber.com/z/c/?xxxxx=9341 Click the link above to give us permission to send you information. It's fast and easy! If you cannot click the full URL above, please copy and paste it into your web browser. ----------------------------------------------------------- If you do not want to confirm, simply ignore this message. Thank you, The Practice Institute The Practice Institute, LLC, 201 S. 32nd St., Camp Hill, PA 17011, USA Request generated by: IP: xx.xx.xx.xx Date: May 10, 2011 18:36 EDT Emailed: tpipro@aweber.com

* Please let me know what I'm missing. Thanks!

Statistics: Posted by Jason Caldwell — May 10th, 2011, 5:44 pm

Re: New subscribers not getting added to Aweber list

2011-05-10T17:00:01-05:00

FYI: The next release of s2Member and s2Member Pro will NOT be compatible with WordPress 3.0. The next versions will absolutely require WordPress v3.1 or higher.

Investigation report on next page.

Statistics: Posted by Jason Caldwell — May 10th, 2011, 5:00 pm

Re: New subscribers not getting added to Aweber list

2011-05-10T16:56:58-05:00

Dashboard information received.
Investigating now.
Ivory tower? LOL

Statistics: Posted by Jason Caldwell — May 10th, 2011, 4:56 pm

Re: New subscribers not getting added to Aweber list

2011-05-10T13:23:51-05:00

Update: I just saw an email Jason sent me last night. He may be catching up with email tonight or tomorrow.

Statistics: Posted by Cristián Lávaque — May 10th, 2011, 1:23 pm

Re: New subscribers not getting added to Aweber list

2011-05-10T12:57:04-05:00

You're very welcome, Pauline.

I can perfectly understand your urgency. I can't give you the day Jason will come out of his Ivory Tower, but it should be soon. You can look at other membership solutions if you want, I do think this one is the best, though, and we'll find the solution to this problem you're having as soon as we can, it won't go unaddressed. I'm very sorry it overlapped with the coming new release.

Statistics: Posted by Cristián Lávaque — May 10th, 2011, 12:57 pm

Re: New subscribers not getting added to Aweber list

2011-05-10T06:42:08-05:00

Thanks for letting me know. I sent the info again. I much appreciate all the time and energy you've both given so far.

However, we really need to start promoting our website. I've checked and double-checked our settings, and am stuck.

If Jason is busy and won't have time (which I completely understand) to look into our problem with signups please let me know, so that I can start looking at other membership module options.

Thanks for all your help!

Statistics: Posted by pwallin — May 10th, 2011, 6:42 am

Re: New subscribers not getting added to Aweber list

2011-05-09T21:42:10-05:00

No, only Jason does that, but it'll be there for him to see it in case he checks his email in the next 24 hours.

Statistics: Posted by Cristián Lávaque — May 9th, 2011, 9:42 pm

Re: New subscribers not getting added to Aweber list

2011-05-09T20:28:08-05:00

If I resend the login data, will you have a chance to investigate in the next 24 hours?

Statistics: Posted by pwallin — May 9th, 2011, 8:28 pm

Re: New subscribers not getting added to Aweber list

2011-05-09T20:18:55-05:00

Hi Pauline,

Jason is quite immersed in the code right now, getting the new release ready, so he's not looking at email or forum very much these days.

That said, I've looked at the emails and couldn't find the one you mention having sent last week, it's possible it didn't get to us. I did see one from yesterday, but it didn't have the data Jason asked for because it assumed he got the previous one. Did you send both giving the same email address or were they different?

Statistics: Posted by Cristián Lávaque — May 9th, 2011, 8:18 pm

Re: New subscribers not getting added to Aweber list

2011-05-09T19:02:47-05:00

Jason, I filled in the contact form last week - any idea when you'll be checking into the problem?

Statistics: Posted by pwallin — May 9th, 2011, 7:02 pm

Re: New subscribers not getting added to Aweber list

2011-05-05T08:57:07-05:00

Thank you VERY much for reporting back.
If this continues and you'd like to send me a Dashboard login, I'll have a look for you.
Please use this contact form; once we diagnose the issue, I'll update this thread for other readers.

Statistics: Posted by Jason Caldwell — May 5th, 2011, 8:57 am

Re: New subscribers not getting added to Aweber list

2011-05-05T07:31:24-05:00

I disabled all plugins except for:
Akismet
CalendarPress
Exclude Pages From Navigation
S2member
Shockingly Simple Favicon
The Events Calendar
Wordpress Database Backup

We are using the Twenty Ten theme.

I removed S2member cookies from my computer. Then signed up my husband (I had done this before but removed him.) His Paypal transaction went through, but he never got a confirmation from S2member with his username and password. It was not in his spam folder either.

BTW I used a different email address for him than previously. It was from a local ISP. I checked with the ISP and they do not have any messages from our S2member site either blocked or in the queue.

I thought that if I removed cookies, S2member would treat him as a new subscriber, especially since his name was attached to a different email address.

Statistics: Posted by pwallin — May 5th, 2011, 7:31 am

Re: New subscribers not getting added to Aweber list

2011-05-04T16:41:16-05:00

Thanks, Jason. The more snags I hit, the more I learn.

The cookies do match up with what you posted earlier.

Statistics: Posted by pwallin — May 4th, 2011, 4:41 pm

Re: New subscribers not getting added to Aweber list

2011-05-04T16:32:01-05:00

However, we recently moved our website files from a parked subfolder to the the public folder. Would that affect our encryption key?

Not likely, but possible. If something in your configuration is preventing cookies from being set and/or read from the new location. For instance, inside your /wp-config.php file, do you have anything like this? http://codex.wordpress.org/Editing_wp-c ... kie_Domain

Also, please make sure that your /wp-config.php file contains the proper WordPress security keys as well.
http://codex.wordpress.org/Editing_wp-c ... urity_Keys

Statistics: Posted by Jason Caldwell — May 4th, 2011, 4:32 pm

Re: New subscribers not getting added to Aweber list

2011-05-04T16:27:43-05:00

Cookies are set on the client-side. So the only way to test for these cookies, is by inspecting within your browser. I'm outlining a set of instructions for you here; please use Firefox to complete this test.

1. Log into your Dashboard, and go to:
s2Member -> PayPal Buttons -> Registration Access Links
( generate a Registration Link to test with, make sure testing123 is a UNIQUE code each time )
SNAG-0038.jpg
2. In Firefox, click the link that is generated.
( this will set the cookies automatically in your browser )

3. Now, in Firefox, go to: Tools -> Options -> Privacy -> remove individual cookies
( search for all cookies that start with: s2member_ )
SNAG-0039.jpg

Statistics: Posted by Jason Caldwell — May 4th, 2011, 4:27 pm

Re: New subscribers not getting added to Aweber list

2011-05-04T16:10:16-05:00

Sorry, I missed your message about the cookies.

Where would I find these cookies to make sure they are correct?

We do have an encryption key. However, we recently moved our website files from a parked subfolder to the the public folder. Would that affect our encryption key?

Statistics: Posted by pwallin — May 4th, 2011, 4:10 pm

Re: New subscribers not getting added to Aweber list

2011-05-04T16:05:58-05:00

pwallin wrote:
If it were a plugin, wouldn't the problem show up consistently rather than intermittently? We haven't added any plugins recently.

Not necessarily. The nature of PHP itself is very dynamic. So although many conflicts might be consistently reproducible, there are often times whenever a certain circumstance can change everything; and that might be a good place to begin looking. For instance, do you have any plugin that is dependent upon email address, does email validation of some kind; or do you have any plugins that are dependent upon geographic location, the data entered into a registration field, cookies, etc?

pwallin wrote:
Is there a list of plugins that have caused problems with S2member?

At this time, the only ones we're fully aware of are:

Theme My Login ( conflicts with s2Member )
http://wordpress.org/extend/plugins/theme-my-login/

CKEditor ( the last version we tested did not handle Shortcodes properly )
http://wordpress.org/extend/plugins/ckeditor-12/

TinyMCE Advanced ( the last version we tested did not handle Shortcodes properly )
http://wordpress.org/extend/plugins/tinymce-advanced/

Some caching plugins cause problems.
I recommend Quick Cache if you're going to cache.
( I developed Quick Cache, and it's been tested against s2Member )
http://wordpress.org/extend/plugins/quick-cache/
WP Super Cache also works nicely.

If you have a list of other plugins you're running, please feel free to post them.
We'll take a quick look to see if anything jumps out at us.

Statistics: Posted by Jason Caldwell — May 4th, 2011, 4:05 pm

Re: New subscribers not getting added to Aweber list

2011-05-04T15:47:16-05:00

If it were a plugin, wouldn't the problem show up consistently rather than intermittently? We haven't added any plugins recently.

Is there a list of plugins that have caused problems with S2member?

Statistics: Posted by pwallin — May 4th, 2011, 3:47 pm