Community Support Forums

Hey there,

I tried searching through the forums for this, but was unable to find anything similar- I apologize if I overlooked something.

My problem(s):

No email is being sent with a link providing access to the protected page I'm offering (after payment is processed).

Also, the "Button Code Generator For Specific Post/Page Buttons" does not automatically update/create a button when I click "Generate Button Code." I have to manually enter the fields. Any ideas why this would be occuring?

A JavaScript conflict, maybe by a theme or another plugin, could cause the generator problem. This video may help you find the problem http://www.s2member.com/options-page-di ... ing-video/

The email part I'm not sure. Could you post the s2Member log entries for those transactions? You need to have enabled WP Admin -> s2Member -> PayPal Options -> PayPal Account Details -> Enable Logging Routines and after the transactions you'll find the log in the /wp-content/plugins/s2member-logs/ directory.

Thanks for the speedy reply:

Here's the log entry for the most recent transaction

WordPress® v3.1.3 :: s2Member® v110606
test.accidentalphotography.com/about/
User-Agent: Mozilla/5.0 (Windows NT 5.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
-------- Input vars: ( Wed Jun 15, 2011 5:37:50 pm UTC ) --------
array (
'METHOD' => 'BMCreateButton',
'BUTTONCODE' => 'ENCRYPTED',
'BUTTONTYPE' => 'BUYNOW',
'L_BUTTONVAR0' => 'business=mail@accidentalphotography.com',
'L_BUTTONVAR1' => 'notify_url=http://test.accidentalphotography.com/?s2member_paypal_notify=1',
'L_BUTTONVAR2' => 'cancel_return=http://test.accidentalphotography.com/',
'L_BUTTONVAR3' => 'return=http://test.accidentalphotography.com/?s2member_paypal_return=1',
'L_BUTTONVAR4' => 'rm=2',
'L_BUTTONVAR5' => 'no_shipping=1',
'L_BUTTONVAR6' => 'no_note=1',
'L_BUTTONVAR7' => 'custom=test.accidentalphotography.com',
'L_BUTTONVAR8' => 'currency_code=USD',
'L_BUTTONVAR9' => 'page_style=paypal',
'L_BUTTONVAR10' => 'charset=utf-8',
'L_BUTTONVAR11' => 'item_name=Description and pricing details here.',
'L_BUTTONVAR12' => 'item_number=sp:70,76:72',
'L_BUTTONVAR13' => 'amount=0.01',
'L_BUTTONVAR14' => 'on0=Referencing Customer ID',
'L_BUTTONVAR15' => 'os0=1',
'L_BUTTONVAR16' => 'on1=Customer IP Address',
'L_BUTTONVAR17' => 'os1=66.185.42.96',
'VERSION' => '71.0',
'USER' => 'mail_api1.accidentalphotography.com',
'PWD' => 'YPJJ7N7U5BEVRNBA',
'SIGNATURE' => 'AFcWxV21C7fd0v3bYYYRCpSSRl31AuA.DWCzlyUV-0YA4W5cjPZb4VYm-BSIKBK5AgZraKa.pF7mVpEnWrAdF2EVNs7b',
)
-------- Output string/vars: ( Wed Jun 15, 2011 5:37:50 pm UTC ) --------

array (
'__error' => 'Error. Please contact Support for assistance.',
)

Thanks for reporting this important issue.

Error. Please contact Support for assistance.

This indicates a general connection error. I would go back over all of your s2Member -> PayPal Options -> Account Details again, and also read over this article, because I suspect actually that your server is having problems connecting to PayPal's API. viewtopic.php?f=36&t=2636

Thanks for that link Jason!

My server has a feature that will automatically block outgoing connections, so it was just a matter of adding paypals ip addresses to the "safe" list.

The cURL tests all come out good now, but the customer is still not receiving an email with the link. I checked the error logs and now I'm getting this:

-------- Output string/vars: ( Fri Jun 17, 2011 5:05:46 pm UTC ) --------
TIMESTAMP=2011%2d06%2d17T17%3a05%3a46Z&CORRELATIONID=b1f13fc7a14cf&ACK=Failure&VERSION=71%2e0&BUILD=1907759&L_ERRORCODE0=10002&L_SHORTMESSAGE0=Security%20error&L_LONGMESSAGE0=Security%20header%20is%20not%20valid&L_SEVERITYCODE0=Error
array (
'TIMESTAMP' => '2011-06-17T17:05:46Z',
'CORRELATIONID' => 'b1f13fc7a14cf',
'ACK' => 'Failure',
'VERSION' => '71.0',
'BUILD' => '1907759',
'L_ERRORCODE0' => '10002',
'L_SHORTMESSAGE0' => 'Security error',
'L_LONGMESSAGE0' => 'Security header is not valid',
'L_SEVERITYCODE0' => 'Error',
'__error' => 'Error# 10002. Security error. Security header is not valid.',
)

Thanks for the follow-up.

Error# 10002. Security error. Security header is not valid.

This indicates an invalid API Username/Password/Signature combination, as configured in your s2Member -> PayPal Options. Either that, or you have Sandbox mode enabled against live API Credentials. In either case, this is definitely related to API Credentials for PayPal API communication. I would check your Username/Password/Signature again just to be sure.

I double checked everything (re-entered all of the info). I'm still getting the same error.

Any other ideas? =\

Okay, I tried using the plugin on a clean install of WordPress- and it worked!

That is to say, there are no errors in the logs, it redirected the user to the correct page, but it's still not sending a confirmation email with the link to the user.

Any thoughts?

Have you edited your server's email settings in any way? Like using SMTP or Gmail, for example.

Also, do you have a paypal-ipn.log file? That's the log where emails are processed, and if that's not present, or contains errors, it might lead us to the root issue that you're having.