How to clear IP Restrictions

[henrybcn]

Howdy - a member could not log in, due to IP restrictions. He attempted to login 5 times. Guess he entered the wrong credentials.

I reset the IP restrictions (Unique IP Access Restrictions) from 5 to Infinite.

But, that member is still not able to login. He still gets "come back in 30 minutes".

How can I clear IPs that are restricted from the backend? Or, is there a cookie set in his browser?

Thanks!

[BobTabor]

Did you try going to the WordPress Users panel on the left, searching for the user and viewing his details, then in the "s2Member Configuration & Profile Fields" section at the bottom of the user details page, click the checkbox next to "Reset IP Restrictions" for that specific user?

[henrybcn]

Thanks! I had not done this. I have now. Hope my member can now log in. He had logged in before. Thanks again for this quick response!