Community Support Forums

Could you post the incomplete emails they got? I'd like to see where it gets cut.

This is a copy of an email i got from a customer as she was asking about the link that obviously was not directing her to the right place. I have asked another customer to send me a copy of her thank you note and it was the same.

Thanks SUE!

You have successfully purchased the Element.

If you haven't already done so, the next step is to Register a Username for the Campus.

Complete your registration here:
http://tinyurl.com/3ryexpl#scrapbookcampus.com

If you have any trouble, please feel free to contact us.

Once your registation is completed, you can login and access your bonuses here:
http://scrapbookcampus.com/

Enjoy your stay in the Campus,

Cassel
Scrapbook Campus

The link shows http://scrapbookcampus.com instead of http://scrapbookcampus.com/success-element as expected.

Thank you. Yes, that code looks good from my end. If this problem continues, please let me know. If you can post the resulting email message that a Customer sees too, that might help.

The message in the previous post is what the customer gets. I just copied and pasted an email one customer sent me using her own message.

I have not had any new sale since yesterday, so i cannot say, but i should have another promotion in a couple of weeks so it might give me more documentation. Is there anything particular that should be checked, revised, or addressed before to get the best documentation for you to figure out why it behaves like that? I am mostly puzzled that it WAS working fine, and then stopped working fine.

Thanks. Hmm, the only thing I can think of the Security Encryption Key configured for s2Member. Did you change that at some point after emails had already gone out? Or, did you change any of the Salt and Auth keys inside your /wp-config.php file after emails had already gone out?

Otherwise, I'm as stumped as you are

cassel wrote:The link shows http://scrapbookcampus.com instead of http://scrapbookcampus.com/success-element as expected.

So you're missing the $vars["cv"][1] value. Could you test if that var is set and has the right value?

I dont have access to my data right now, but you might have the answer. Thinking of it, i have TWO buttons on my sales page, so maybe one of them didn`t have the var set. I might have forgotten to copy and paste the right one, which would then explain the "inconsistancies". I`ll check that tonight and report back. It would be great if it were only that mistake to fix!

BINGO! Cristian, you got it right. I had copied and pasted a paypal button in more than one location and had edited one, but not the others, which would account for the CV1 not being carried over, and the seemingly inconsistant behavior.

Now, if that is fixed, i still wonder if there is a reason why i get the Paypal notification with a different "subject line"? Not a big deal, but puzzling.

I tested it but it's not working on my end...
I'm using Pro and Authorize.net
Is there a specific code for it?

Thanks in advance.

Somehow, it seemed to have stopped working for me too . Last registrants did not get the cv1 included in the link so they only got the truncated link.

Thanks for the follow-ups.

I assume that you're running a custom code snippet, based on the examples I gave here?
viewtopic.php?f=4&t=10368#p33365

If so, please post the full custom code and/or file that you ended up with, and I'll have a quick look to see if there is something that may cause this behavior. If you send a file, please ZIP it up first before posting it on the forum ( i.e. the forum does not allow PHP files to be uploaded, but you can ZIP them up ).

I'm new to the forum but loving the plugin. Is there an easy way to simply edit the email sent to users upon upgrading. I don't need conditionals or anything complicated. Just access to edit that email.
Current email body:
Thank you! You've been updated to:
ABC Membership.

Please log back in now.
http://myurl.com

I think that is pretty well the default message already when they upgrade.

Yes, that is the default message. I'd like to know where/how to edit the email to make it very different. Hope that makes sense.

Please see this thread: viewtopic.php?f=4&t=10368&p=33365&hilit=basic+transactional#p33365