Comping customers as goodwill or other gesture

[skipshean]

Hi, we have S2 regular installed at www.explosiveoptions.net and things are coming along well.

One issue that has nothing to do with S2 directly is that our initial paypal button offered the subscription for $49 per month, recurring.

The problem is, it was supposed to have the first 60 days subscription for the price of 30 days ($49), then continued at $49 per month thereafter.

Is there any way I can modify the affected subscriber records in either S2 or directly in PayPal and have it skip the next payment WITHOUT cancelling their subscription entirely?

I know there will be a number of situations where we want to extend someone's subscription as a goodwill gesture, not only as a promotion, so I'd appreciate your comments on the best way to do this.

Regards,

skip

[Cristián Lávaque]

I don't know that you can do that... From PayPal you could try reinbursing that month you want to give the user as a bonus? Perhaps you can do it without affecting the subscription and it'd work as a free month. You should ask PayPal how to do this.

I hope that works!

[skipshean]

So long as the refund from PayPal wouldn't be a cancellation in s2's eyes? I'd be concerned about all the refund customers getting demoted in our mailchimp lists...what do you think?

[Cristián Lávaque]

I don't know how PayPal would communicate that to s2Member via IPN. You could test it: create a test subscription, refund the first payment without cancelling the subscription, see how that affects the user in WordPress, look at the EOT in his profile, look at the s2Member logs to see what PayPal said about it.

Let me know how that goes.