I have been charged!!

[ideias]

My card has been charged 4 TIMES buy your page tells me "Transaction Failed" !!!
The details transactions are "WEBSHARKS INC~~800-799-1269~30052 GA 840"

I was without money and without a license.
Please solve this situation.
Thanks

[Cristián Lávaque]

Hi. The Accounting department answered your email about it, but you probably didn't get the reply if you're posting here. I'll quote what they said:

Hi there. Thanks for your inquiry.

These transactions have just been investigated on our end. As your statement suggests, and we confirmed, these were temporary authorizations associated with failed credit card transactions that took place at s2Member.com. Each of these failed attempts were declined due to the following error:

Error# 10554. Filter Decline. This transaction cannot be processed. The transaction was declined because of a merchant risk filter for AVS. Specifically, the merchant has set to decline transactions when the AVS returned a no match (AVS = N).

This indicates that the billing address you supplied did not match that which is on file with your credit card company.

Temporary authorizations are not collected by us ( i.e. the merchant ). Temporary authorizations remain in a pending state until the temporary authorization expires, and your bank releases the funds held in reserve. Different banks handle temporary authorizations differently. If you need immediate access to the funds held in reserve by these temporary authorizations, you will need to call your credit card company and explain what happened. Most banks are happy to release the funds back to you immediately. This has to be done by your bank though, as we have no way to control this.

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Best Regards,
WebSharks, Inc.
Accounting