Community Support Forums

I've had a couple of members cancel their PayPal payment profile but isn't their membership in s2Member supposed to be automatically cancelled as well? I just happened to go in and see they were both still active subscribers in s2Member with full member access. Is there a setting or a payment code that I need to check?

There might be times whenever you notice that a Member's Subscription has been cancelled through PayPal... but, s2Member continues allowing the User access to your site as a paid Member. Please don't be confused by this... in 99.9% of these cases, the reason for this is legitimate. s2Member will only remove the User's Membership privileges when an EOT (End Of Term) is processed, a refund occurs, a chargeback occurs, or when a cancellation occurs - which would later result in a delayed Auto-EOT by s2Member.

s2Member will not process an EOT until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will remove their Membership privileges; by either demoting them to a Free Subscriber, or deleting their account from the system (based on your configuration). s2Member also calculates one extra day (24 hours) into its equation, just to make sure access is not removed sooner than a Customer might expect.

WP Admin -> s2Member -> PayPal Options -> Automatic EOT Behavior

I hope that helps.

Thank you, that clarifies it and it makes perfect sense. Thanks so much for your prompt response!