Community Support Forums

Hi there,
I have just moved to the pro version and have set up a free reg form at: http://www.reallysimpleseo.com/members/free. It all works really well, but I notice that the First & Last names are not coming through to the User records in Wordpress. Any ideas why?

Also a less issues, but still of concern is related to the password. The second box seems to be in a larger format which makes some people think it is a mismatch, when it's not. http://reallysimpleseo.com/ads/password-mismatch.jpg
Many thanks in advance.

I've emailed Jason about the first and last names.

The difference in size between the password input fields must be caused by your website's styles. I tried the form in a new WP with s2Member and they are the same size.

Thanks for reporting this important issue.

reallysimpleseo wrote:Hi there,
I have just moved to the pro version and have set up a free reg form at: http://www.reallysimpleseo.com/members/free. It all works really well, but I notice that the First & Last names are not coming through to the User records in Wordpress. Any ideas why?

Also a less issues, but still of concern is related to the password. The second box seems to be in a larger format which makes some people think it is a mismatch, when it's not. http://reallysimpleseo.com/ads/password-mismatch.jpg
Many thanks in advance.

In my tests, I was unable to reproduce this bug. So, I suspect this has something to do with a plugin conflict on your installation. What other plugins are you running in concert with s2Member? Anything that modifies registration, names, emails, or otherwise intercepts registration data? Please give us a full list and we'll try to help you out.

Cristián Lávaque wrote:I've emailed Jason about the first and last names.

The difference in size between the password input fields must be caused by your website's styles. I tried the form in a new WP with s2Member and they are the same size.

Many thanks for this Cristián, I have asked the theme develop about this.

Jason Caldwell wrote:Thanks for reporting this important issue.

reallysimpleseo wrote:Hi there,
I have just moved to the pro version and have set up a free reg form at: http://www.reallysimpleseo.com/members/free. It all works really well, but I notice that the First & Last names are not coming through to the User records in Wordpress. Any ideas why?

Also a less issues, but still of concern is related to the password. The second box seems to be in a larger format which makes some people think it is a mismatch, when it's not. http://reallysimpleseo.com/ads/password-mismatch.jpg
Many thanks in advance.

In my tests, I was unable to reproduce this bug. So, I suspect this has something to do with a plugin conflict on your installation. What other plugins are you running in concert with s2Member? Anything that modifies registration, names, emails, or otherwise intercepts registration data? Please give us a full list and we'll try to help you out.

Hi Jason,
Thank you for your help on this. I've include all the plugins in a pdf on this link: http://www.reallysimpleseo.com/ads/real ... lugins.pdf

Just as an update on this, I set up a Mail Chimp list for the free subscribers from this form, and this shows their first and last name but they are still not appearing in the WP users.

Very pleased with the pro version as conversion rate from adding the form has doubled!

Thanks!

Can you send me a screenshot of the following please?
- Your list of Users.
- Your [Screen Options] ( upper right-hand corner ) on the list of Users.
- Your s2Member -> General Options -> Custom Registration Fields -> Collect First/Last Names.

Also, in the mean time, you might take a look at this thread regarding W3 Total Cache:
viewtopic.php?f=4&t=14174&p=29558#p28889

Jason Caldwell wrote:Thanks!

Can you send me a screenshot of the following please?
- Your list of Users.
- Your [Screen Options] ( upper right-hand corner ) on the list of Users.
- Your s2Member -> General Options -> Custom Registration Fields -> Collect First/Last Names.

Also, in the mean time, you might take a look at this thread regarding W3 Total Cache:
viewtopic.php?f=4&t=14174&p=29558#p28889

Hi Jason,
Thank you for coming back on this. Please find the information you asked for in this folder: http://reallysimpleseo.com/ads/sp2/
I can turn off Total Cache to test if this is causing the problem, if you wish.
Thanks again.
David

Thank you! I see in this screenshot that some Users have a Name, and some don't. Can you please clarify which Users don't have a Name field? Are they specifically related to the Pro Form integration you did?
http://reallysimpleseo.com/ads/sp2/wp-users.gif

Yes, sorry I should have said. It's only started since I installed it.

reallysimpleseo wrote:Yes, sorry I should have said. It's only started since I installed it.

OK, thank you! Hmm, I'm going to try and reproduce this again. In the mean time, if you could try this with W3 Total Cache disabled and let me know if it helps any, that would be great.

Just tested it with Total Cache disabled and the first and last names now appear in the list. So it looks like that is causing the problem.

reallysimpleseo wrote:Just tested it with Total Cache disabled and the first and last names now appear in the list. So it looks like that is causing the problem.

OK. Thanks. So this is another case where W3 Total Cache is failing to pull updated information from it's database object cache. Also reported here: viewtopic.php?f=4&t=14174&p=29558#p28889

We are going to investigate this further to see if anything can be done on the part of s2Member to overcome this conflict. In the mean time, you might try Quick Cache, authored by me and is compatible with s2Member and s2Member Pro in every way. See: http://wordpress.org/extend/plugins/quick-cache/

Quick Cache looks a great product. I'll give it a try. Many thanks for sorting this out for me.