Community Support Forums

Can someone tell me why all the my registered users have the same IP address? I looked it up and it is the IP Address of my hosting account (Network Solutions).

How do I change the system to record the IP address of my customer?

Thanks,

Beth

Hi Beth. Thanks for reporting this, I'll email Jason about it.

In the meantime, could you please post a list of the plugins you have installed together with s2Member?

Thank you Cristian. These are my plugins: AddToAny, Akismet, All in One SEO, Contact Form 7, Customized recent comments, Dagon Sitemap, Generate post thumbnails, health check, PHP execution, quick cache, regenerate thumbnails, Shadowbox JS, Shortcodes Pro, Snapshot backup, WP Importer, WP cleanup, WP Show IDS

Thank you! I'll wait for Jason now.

I'd appreciate any info on this because we are trying to confirm that our free trial users are not rebooking free trials - without a valid IP address this is tough

Are you using the button's shortcode or full code? Could you post it here?

Here is my code. Do I need to do anything special to get the IP address?

Code: Select all

[s2Member-Pro-AuthNet-Form level="1" ccaps="" desc=" " cc="USD" custom="www.action-intell.com" ta="0" tp="0" tt="D" ra="239" rp="1" rt="Y" rr="0" accept="visa,mastercard,amex,discover" coupon="" accept_coupons="0" default_country_code="US" captcha="0" /]


Thanks for the heads up on this thread.

Beth, who is your hosting provider? s2Member and WordPress both pull the User's IP address from the environment variable provided by your hosting company: $_SERVER["REMOTE_ADDR"]. If this is being populated with the same value for every User, you might need to ask your hosting company what can be done to avoid and/or work around this.

Beth, I asked about the code for the button because s2Member started collecting IPs only recently and if you were using an older full code it may have been missing the lines that did it. But you're using the shortcode, so the updated s2Member will add the needed lines when it parses the code, so you're good there. You should check with your hosting company now, as Jason explained.

I'm sure that this is the issue because Network Solutions is my hosting company. I'm moving the website in the next few weeks. In the meantime I heard that the client's address should be contained in $_SERVER["HTTP_X_FORWARDED_FOR"]. Would it be possible to retrieve this?

Hi Beth. Please see this post for an easy solution:
viewtopic.php?t=6380&p=14618#p14618