Cancelled PayPal isn't cancelling membership automatically!

[drawingsecretsrevealed]

I have several customers who have cancelled their PayPal profile and yet their membership profile still says "level 1" in s2Member! I tested one of them out and sure enough, they still have access to all my lessons! Isn't s2Member supposed to automatically delete or at least downgrade members who cancel their payments? What am I forgetting to do?

[sgtcory]

Hello,

This may have something to do with your EOT :

viewtopic.php?f=36&t=2612&p=7454&hilit=eot#p7454

If you go in your admin to : Paypal Option / Automatic EOT Behavior

you'll see some more details :

There might be times whenever you notice that a Member's Subscription has been cancelled through PayPal®... but, s2Member continues allowing the User access to your site as a paid Member. Please don't be confused by this... in 99.9% of these cases, the reason for this is legitimate. s2Member will only remove the User's Membership privileges when an EOT ( End Of Term ) is processed, a refund occurs, a chargeback occurs, or when a cancellation occurs - which would later result in a delayed Auto-EOT by s2Member.

s2Member will not process an EOT until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will remove their Membership privileges; by either demoting them to a Free Subscriber, or deleting their account from the system ( based on your configuration ). s2Member also calculates one extra day ( 24 hours ) into its equation, just to make sure access is not removed sooner than a Customer might expect.

[drawingsecretsrevealed]

Oh, okay. I'd forgotten about that. Thanks. I'll keep checking to make sure they're deleted at the appropriate time.