Community Support Forums

Hey There

We are currently testing our site which has S2Member installed and we are experiencing compatibility issues with Internet Explorer 9:

See: www.underground-talent.com/pricing/sign-up-on-a-budget

Once details are filled out, the "Pay Now" button does not seem to work.

Is anyone else having a similar issue?

Cheers

Michelle

Hi Michelle. Are you running the latest version of s2Member? Are you having this problem with other browsers?

No I am not running the latest version and no there doesnt seem to be issues on other browsers - just IE9. Does the new update fix it?

If so, are there any known incompatibilities of the new version as we have just got S2Member Pro working and we have a massive site launch on Monday 3rd of Oct so if we do upgrade I really dont want to break anything as we dont have time to fix things if something went very wrong

Cheers!

Michelle

I can not be certain because it looks like you just started to do some testing on it (I was looking through IE tools) - Try removing the image input for that form and just using a regular submit to see if that resolves the issue.

Ok we have updated to the new version of S2member Pro to see if that makes a difference.

We now have an issue where we cannot find the code for the Pay Pal button. What directory is it in so that we can replace with our own image?

(see attached for what it currently looks like - we want to change the image I've highlighted). We were able to do this in the old version)

I seem to remember Jason mentioning that that button had to be PayPal's in the pro-form when choosing the Express Checkout option, it was a PayPal term or something. I'll email him asking.

Thanks Cristián that would be great. Because we had it looking all lovely before the upgrade it would be a great shame to lose it.

Cheers!

Michelle

Thanks for the heads up on this thread.

In the latest versions of s2Member Pro, the PayPal Express Checkout button image is remotely hosted by PayPal, which is a requirement for all Express Checkout integrations with PayPal. See: https://cms.paypal.com/us/cgi-bin/?cmd= ... a5e0c1fd17

So, unfortunately, the only way to modify this button in the latest versions of s2Member Pro, is to edit the source files for s2Member. If you'd like to do this, you can run a search against s2Member's source code for: btn_xpressCheckout.gif.

thanks Jason

Hi there,
I'm getting this same problem as well, except it is including the Submit Form as well as the Paypal button to not work. I've just had to send my customer a paypal money request as she could not pay with the page at all either with credit card or Paypal. It only seems to be IE 9. I have upgraded to the latest version and the problem is still there. I've tested it in IE 9 and even when you click on the button it doesn't go anywhere. My page is:
https://www.reallysimpleseo.com/seo-audit-report#buynow
Any ideas.
Many thanks
David

Yes I am also experiencing the same issue even with the new version....

Thanks for the follow-up.

reallysimpleseo wrote:Hi there,
I'm getting this same problem as well, except it is including the Submit Form as well as the Paypal button to not work. I've just had to send my customer a paypal money request as she could not pay with the page at all either with credit card or Paypal. It only seems to be IE 9. I have upgraded to the latest version and the problem is still there. I've tested it in IE 9 and even when you click on the button it doesn't go anywhere. My page is:
https://www.reallysimpleseo.com/seo-audit-report#buynow
Any ideas.
Many thanks
David

Issues like this are easier to spot in IE, because MSIE will stop on any single JavaScript error (regardless of where it occurs in your code), causing all sorts of oddities in other aspects of your site, which might be completely unrelated to the actual issue that you experience from a UI perspective.

In this case, running a Script debugger against your site reveals the following error. Correcting this issue will likely fix the issue(s) you're having in other parts of the site.

( click to enlarge )
After correcting this JavaScript error, which is unrelated to s2Member; if the problem still exists, please let us know and we'll take another look for you.

Jason Caldwell wrote:Thanks for the follow-up.

reallysimpleseo wrote:Hi there,
I'm getting this same problem as well, except it is including the Submit Form as well as the Paypal button to not work. I've just had to send my customer a paypal money request as she could not pay with the page at all either with credit card or Paypal. It only seems to be IE 9. I have upgraded to the latest version and the problem is still there. I've tested it in IE 9 and even when you click on the button it doesn't go anywhere. My page is:
https://www.reallysimpleseo.com/seo-audit-report#buynow
Any ideas.
Many thanks
David

Issues like this are easier to spot in IE, because MSIE will stop on any single JavaScript error (regardless of where it occurs in your code), causing all sorts of oddities in other aspects of your site, which might be completely unrelated to the actual issue that you experience from a UI perspective.

In this case, running a Script debugger against your site reveals the following error. Correcting this issue will likely fix the issue(s) you're having in other parts of the site.

( click to enlarge )

SNAG-0000.png

After correcting this JavaScript error, which is unrelated to s2Member; if the problem still exists, please let us know and we'll take another look for you.

Hi Jason,
I contact Hello Bar, and they helped me remove the code and now it seems to be fine. I have found that IE is much more fussy about ssl than the other browsers.
Many thanks for your help
Regards
David

Jason Caldwell wrote:Thanks for the follow-up.

reallysimpleseo wrote:Hi there,
I'm getting this same problem as well, except it is including the Submit Form as well as the Paypal button to not work. I've just had to send my customer a paypal money request as she could not pay with the page at all either with credit card or Paypal. It only seems to be IE 9. I have upgraded to the latest version and the problem is still there. I've tested it in IE 9 and even when you click on the button it doesn't go anywhere. My page is:
https://www.reallysimpleseo.com/seo-audit-report#buynow
Any ideas.
Many thanks
David

Issues like this are easier to spot in IE, because MSIE will stop on any single JavaScript error (regardless of where it occurs in your code), causing all sorts of oddities in other aspects of your site, which might be completely unrelated to the actual issue that you experience from a UI perspective.

In this case, running a Script debugger against your site reveals the following error. Correcting this issue will likely fix the issue(s) you're having in other parts of the site.

( click to enlarge )

SNAG-0000.png

After correcting this JavaScript error, which is unrelated to s2Member; if the problem still exists, please let us know and we'll take another look for you.

Hi there,
I've sorted out the JavaScript error, but there still seems to be an intermittent problem. I seem to find that 1 in 5 of buyers are unable to complete, and it always seem to even disable the PayPal button, so there is no way they can complete the membership. As far as I can make out they seem to be using Internet Explorer. I have tested it on Internet Explorer on difference computers and sometimes it is a problem and sometimes not. The page shows as secure when I use "Secure or Not" test, so I am at a loss as to what the problem is. Any ideas on what is causing this would be most helpful.

I went to the page https://www.reallysimpleseo.com/seo-audit-report#buynow and found the shortcode displayed, instead of the resulting button. Did you deactivate s2Member?

Hi Cristián,
No, s2Member is still running, not sure what happened there, but I was just updating it with the latest version so maybe that was it. The form seems to be working now.
As well as the link above the joining page below suffers from the same problems
https://www.reallysimpleseo.com/members/premium
Many thanks
David

I'm glad you solved it.