Community Support Forums

Hello,

I have strange symbols into the Signup Confirmation Email :



I would like to see : Bonjour Hervé


Thank you for your help.

That's because the computer you're using doesn't really know that symbol ("é") so it replaces it with that symbol.

To resolve this issue you have to install a language symbol into your computer that has that symbol.
Hope this helps .

P.D. Spanish has that symbol.

Hello Eduan,

Thank you for your help but I don't think you right because I have not this issue with the "New User Email Message". Perhaps is it a problem of character encoding in the source file or a problem of type text (plain text or html)...I don't know ?

Thank you for your help.

Thanks for the feedback on this. I'll forward it to Jason.

Ok I'm waiting for your answer.

Thank you for your help.

very strange : There is no consistency

What is the CHARSET of your WordPress installation set to please?

Thanks for the follow-up.
Hmm, I'm a little stumped on this one. The only thing I can think of right now, is that it seems the strange character is appearing correctly in your email body, but not in the subject and recipient names/emails. The WordPress function wp_mail() is what s2Member uses, and this function relies upon the PHPMailer class. The PHPMailer class will encode headers ( i.e. recipients and subject line ) using the charset of your Blog ( UTF-8 ) like this: Subject: =?utf-8?B?zrXOu867zrfOvc65zrrOrA==?. If you look in the raw email that was sent, take a look for a line like this and post a sample for us please.

Hello,

I think I understood what you explain but I don't know where excatly I can find this file/raw.

Thank you for your help.

You'll need the RAW email. For instance, in GMail you can use "Show Original".

Hello,

ok here is the extract file :




Thank you for your help.

Thanks for the follow-up.

Hmm. Well, I think you should have Herv=C3=A9, that is the correct method of encoding the E9 character é. However, in your screenshot I see a mixture of =C3=A9 and =E9, which leads me to think that your original string is a mixture of character encodings ( i.e. not a valid UTF-8 string in its entirety ), and thus, PHP is choking on some of your é characters. Short of that, I suppose it could be a bug in PHP, what version of PHP are you running, and was it compiled with mbstring support?

To test this, create this file and open it in a browser please.
<?php phpinfo(); ?>

Also, what browser was used to enter the email body that you configured?
See: http://tyenki.com/thoughts/tag/character-encoding/

Hello,

my version of php : 5.2.17

more details here

thank you for your help.

Thank you. Can you please create a test.php file with this in it for me?

Code: Select all

<?php
error_reporting (-1);
ini_set ("display_errors", true);

mb_internal_encoding ("UTF-8");
echo mb_encode_mimeheader ("Hervé", "UTF-8", "Q");
?>

Hello,

the test.php file : http://www.exo-video.com/test.php

Thank you for your help.

OK, you should get this:
=?UTF-8?Q?Herv=C3=A9?=
Why you are NOT? I'm not sure. You might check your text/code editor, be sure the file was created by an editor that supports UTF-8. Other than that, I'm a bit stumped right now, so sorry.

You might check your php.ini file and make sure you have default_charset = utf-8

Also, be sure that you don't have any plugins installed, which might be attempting to filter your blog_charset option in WordPress, which you've told me is set correctly to UTF-8. If another plugin makes attempts to change the blog_charset, it would definitely impact mbstring functionality.

All of that being said, my best guess at this point, is that the string being processed by WordPress/s2Member is NOT valid UTF-8, for whatever reason. Is it possible that you copied/pasted some of those é characters from an editor that was NOT using UTF-8? Or, are any of your on-site forms collecting data in a different charset perhaps?

Hello,

We speak about the variable "%%full_name%%". This is not a charset problem because the problem is only for s2member. I have no problem with accents with my personal mail and others. I really think the problem is related to the variable. I do not copy and paste. In addition with "Hervé" or another word with an accent instead of the variable ("%%full_name%%") there is no problem.

Thank you for your help.

Thanks for your follow-up.
In this particular instance, I am stumped. If anyone else has ideas, please let me know.