Community Support Forums

Hi,

My links to s2member restricted files are behaving oddly. If a user is not logged and tries to access the file, they are correctly forwarded. If a user of level1 or above attempts access, it is granted. However, if a level0 user attempts access, the current page just reloads. The s2member download link is similar to this:

http://example.com/?s2member_file_downl ... nfirmation

What is happening and how do I fix it?

Thanks,
Jen

Is the download protected at Level 0 and the user trying to download it is at Level 0 too?

I had the download files stored in `s2member-files`. A level0 user saw a reloaded page when clicking on the download link. A level1 got the file. And an unlogged user got forwarded to the "Signup" page. I tried moving the download files into `s2member-files/access-s2member-level1` expecting that might solve the issue. It had no effect.

Thanks for reporting this important issue.
~ Sorry for the delayed response.

halifaxious wrote:I had the download files stored in `s2member-files`. A level0 user saw a reloaded page when clicking on the download link. A level1 got the file. And an unlogged user got forwarded to the "Signup" page. I tried moving the download files into `s2member-files/access-s2member-level1` expecting that might solve the issue. It had no effect.

Can you please post a screenshot of your Basic Download Restrictions panel in s2Member? Also, do you have a Download Limit Exceeded Page configured for s2Member yet? It sounds like Level #0 Users are hitting the download limit somehow? Let's take a look at your config and then I'll provide further detail based on what I see. Thanks for your patience.

I don't have a 'Download Limit Exceeded' page because the limit is zero. I was expecting that level0 users will be forwarded to the Membership page, just like anonymous visitors are.

Here's the download restriction page:

Thanks for the follow-up. OK. I see.

Well, when a User is logged-in, s2Member will look at your Basic Download Restrictions, and in your case, Level #0 Users are allowed to download zero files. Thus, s2Member redirects the logged-in User at Level #0 to your Download Limit Exceeded Page. Since you don't have a Download Limit Exceeded Page configured, s2Member redirects them to your Home Page by default. If the User were NOT logged-in, s2Member would redirect them to your Membership Options Page, but when/if they are logged-in, s2Member bases it's decision on your configuration of the Basic Download Options ( i.e. the number of files allowed in a given period ).

That being said, I do see the frustration, and I agree with you that when/if there is NOTHING configured at all for a specific Level, s2Member should use the Membership Options Page instead. I'm adding this to our TODO list for the next release. Thanks for you patience.