Community Support Forums

Hello s2Member family,

Thank you in advance for any help on this issue,
and thanks to all who have helped with other problems thus far.
Hopefully this is my last problem.

Today I discovered a new problem with billing.
s2Member/PayPal is automatically billing my monthly subscribers twice.

I recieved two separate emails from PayPal w two separate transaction IDs and two separate charges in PayPal > My Account > Recent Activity

The emails from PayPal show the same user name, user email, and profile status as active.
But each email has a separate profile ID.
WORST OF ALL THE S2MEMBER user dashboard has demoted the user to SUBSCRIBER!

Please see my other post, because I think these issues could be related.
http://www.primothemes.com/forums/viewtopic.php?f=4&t=15590

Does anyone have any idea were to begin trouble shooting this problem?

Kindest regards,

Alexander D.
http://www.pixelator.biz

the admin notes read:
Demoted by s2Member: Fri Oct 21, 2011 2:51 pm UTC

Is this because I refunded the money, or is this because the account expired?
In any event, its not even 2:51 pm YET!

I'll answer your questions here momentarily. I'm just linking your threads together.
See my reply here: viewtopic.php?f=4&t=15590&p=48542#p48542

PixelatorNYC wrote:the admin notes read:
Demoted by s2Member: Fri Oct 21, 2011 2:51 pm UTC

Is this because I refunded the money, or is this because the account expired?
In any event, its not even 2:51 pm YET!

The reason for this demotion could be either. If you have logging enabled with s2Member, you can check your log files to see what happened in this specific case. Please see:
s2Member -> PayPal Options -> Account Details -> Logging/Debugging.

Regarding the time. Both WordPress and s2Member work with UTC (Universal) time.
See: http://www.world-time-zones.org/zones/g ... n-time.htm
( also, you may want to check the time reported by your server )

Thanks for reporting this important issue.

I recieved two separate emails from PayPal w two separate transaction IDs and two separate charges in PayPal > My Account > Recent Activity

The emails from PayPal show the same user name, user email, and profile status as active.
But each email has a separate profile ID.
WORST OF ALL THE S2MEMBER user dashboard has demoted the user to SUBSCRIBER!

While I'm not aware of any bug in s2Member or s2Member Pro that would cause this, we'll be happy to investigate it for you. Please enable s2Member's Logging/Debugging routines for PayPal, and get back to us when you have log entries that coincide with this bug report please. You can enable logging in your Dashboard, under: s2Member -> PayPal Options -> Account Details -> Logging/Debugging.

Hi Jason,

Thanks for your reply.
I have activated PayPal Options -> Account Details -> Logging/Debugging

Should I just wait until the issue happens again?

Alex D.

Thanks for the follow-up.
Yes, please post any log entries you'd like us to review. We'll be happy to investigate this for you. Just be sure to X out any personally identifiable information from your log files before posting them.