Community Support Forums

I just installed s2Member a couple of days ago on a BuddyPress 1.5 site, on the most recent version of WordPress, with the most recent version of the BuddyBoss theme.

I've carefully made sure that all the settings are correct in both AWeber and and the s2Member panels (checked the email parser for all lists, copied and pasted list IDs into the appropriate fields in the AWeber integration panel under s2Member > API/ List Servers > AWeber Integration

Why is this not working?

The instructions say:

"You will ALSO need to configure a Custom Email Parser inside your AWeber® account.

Log into AWeber®, and go to My Lists -> Email Parser. If you like, choose the PayPal® Parser ( even if you're not using PayPal® as your Payment Gateway ). You can safely ignore the additional instructions they provide. s2Member just needs the PayPal® box checked, and that's all. Or, even better, integrate s2Member's Custom Email Parser for AWeber, which will improve reliability and flexibility."

So I'm confused. On the one hand, it says "sMember just needs the PayPal box checked" (which it IS), but on the other it tells me I "ALSO need to configure a Custom Email Parser."

???

I clicked the link to the s2Member Custom Email Parser, but there are no instructions, just a screenshot. Is that code something I'm supposed to plug into AWeber somewhere? And if so, where?

My site is already live with beta testers and will open to the public on Monday morning, so I'm rather eager to get this resolved...

Thanks for your help,
Melissa

Hi Melissa,

AWeber's Paypal email parser "should" work, however in the event that it doesn't there is a better, although slightly more time-consuming option: manually create a Custom Email Parser that will definitely work with s2Member.

The instructions that you've read mention both methods (using the existing Paypal parser, which is easier, and adding a Custom Parser, which is more reliable but requires some additional work). However, you only need to do one or the other, not both.

If the Paypal Email Parser isn't working, you should create the custom parser and try using that instead:

Creating the AWeber Custom Email Parser for s2Member

1. Login to your AWeber account and select the list you're using with s2Member from the drop-down box at the top

2. Choose 'My Lists->Email Parser' from the menu

3. Scroll down to the Custom Email Parser section at the bottom and click 'Add New'

4. Change all of the fields to the following (if you're copy/pasting into the fields, make sure there are no extra spaces or strange characters; there should be no spaces before or after each line):

Description: s2Member Email Parser

Trigger Rule: s2Member Subscription Request\n
Match On: Body

Decode HTML Entities? No

Rule 1: \nEMail Address: *(.+?)\n
Match: Body
Store In: Email

Rule 2: \nFull Name: *(.*?)\n
Match: Body
Store In: Name

Rule 3: \nAd Tracking: *(.*?)\n
Match: Body
Store In: Ad Tracking

Rule 4: \nRole: *(.?)\n
Match: Body
Store In: Misc

Rule 5: (leave empty)

5. Press 'Save'

6. You should now be back on the Email Parser page and you should see your custom s2Member Email Parser listed under Custom Parsers. Enable the s2Member Email Parser by checking the checkbox next to it. You can ignore the message about the Final Step, as s2Member has taken care of this.



If you want to enable this EMail Parser for all of your lists on AWeber (i.e., you're using all of your AWeber email lists with s2Member), then you can click 'Edit Parser' and check the box at the bottom that says "Enable parser for all lists in this account". Otherwise, you'll need to select the list(s) you're using with s2Member and go into Lists->Email Parser to enable the s2Member Email Parser for each list.

If you want to Automate Un-Subscribe/Opt-Out Removals, be sure to read the note regarding AWeber at the bottom of that section (s2Member -> API / List Servers -> Automate Un-Subscribe/Opt-Out Removals).

Can you give this a shot and let me know if it works?

THANK YOU raamdev! I just created the parser according to your very clear instructions and am going to test it...

THANK YOU raamdev! I just created the parser according to your very clear instructions and am going to test it...

GOOD NEWS! It WORKED!!!

Thank you soooooooooooo much! You're my hero!

xoMelissa

divagrrl27 wrote:GOOD NEWS! It WORKED!!!

Woohoo! Glad to help!

Hello, I have the same issue: new members not being subscribed to Aweber list. I tried with the Paypal Parser but it didn' t work for me. So I tried the Custom Parser. This is what I have if I test the Parser:



To test the Parser I have this from the debug with s2_aweber_debug:

s2Member Subscription Request
s2Member w/ PayPal Email ID
Ad Tracking: s2Member-nemoprincess.it
EMail Address: giuseppinadeguglielmo@hotmail.com
Buyer: Felicia Friman
Full Name: Felicia Friman
First Name: Felicia
Last Name: Friman
IP Address: 86.161.51.225
User ID: 17
Login: nemox
Role: subscriber
Level: 0
CCaps:
- end.

Thanks

Hi nemoprincess,

Can you please make sure that you've disabled the PayPal Email Parser in your AWeber account -- you cannot use the Custom Parser and the PayPal Parser together.

If you're still having trouble, please enable the logging routines. The s2Member/AWeber logging routines are currently enabled together with s2Member's PayPal debugging routines, so just turn on your PayPal Logging/Debugging routines from your Dashboard, under: s2Member -> PayPal Options -> Account Details -> Logging/Debugging.

You should end up with this file after a few tests:
/wp-content/plugins/s2member-logs/aweber.log

Please post a copy of that for us to review for you. It may shed some light on the issue.

I also suggest running back over your s2Member Custom Parser to be sure you have everything exactly as shown in my instructions above. The fields are case-sensitive, so make sure you don't have any letters that should or shouldn't be capitalized.

Hi Raam,
thanks for your reply, now the parser test is ok, but still I don' t have any user added to my userlist.
This is the content of my log file:

PHP v5.2.17 :: WordPress® v3.2.1 :: s2Member® v111105 :: s2Member® Pro v111105
Memory 39.64 MB :: Real Memory 39.75 MB :: Peak Memory 39.68 MB :: Real Peak Memory 39.75 MB
nemoprincess.it/pianosolo/registrazione/
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.2 (KHTML, like Gecko) Chrome/15.0.874.121 Safari/535.2
array (
'function' => 'process_list_servers',
'func_get_args' =>
array (
0 => 'subscriber',
1 => '0',
2 => 'nemoxi',
3 => 'cranberries18',
4 => 'g.deguglielmo@hotmail.com',
5 => 'Kingsley',
6 => 'Gosselin',
7 => '86.135.91.57',
8 => true,
9 => true,
10 => '23',
),
'wp_mail_method' => 'listSubscribe',
'list_id' => 'pianosolo_news',
'bcc' => false,
'pass_inclusion' => false,
'wp_mail_sbj' => 's2Member Subscription Request',
'wp_mail_msg' => 's2Member Subscription Request
s2Member w/ PayPal Email ID
Ad Tracking: s2Member-nemoprincess.it
EMail Address: g.deguglielmo@hotmail.com
Buyer: Kingsley Gosselin
Full Name: Kingsley Gosselin
First Name: Kingsley
Last Name: Gosselin
IP Address: 86.135.91.57
User ID: 23
Login: nemoxi
Role: subscriber
Level: 0
CCaps:
- end.',
'wp_mail_headers' => 'From: "Kingsley Gosselin" <g.deguglielmo@hotmail.com>
Content-Type: text/plain; charset=utf-8',
'wp_mail_response' => true,
'wp_mail_success' => true,
)

I hope to find a solution...Thanks a lot.

Did the person click the confirmation link sent by AWeber to complete the double opt-in?

I'm now experiencing the same problem AGAIN. Between last month and now, I added an additional custom email parser for WP Affiliate Platform. Could that be what's causing the problem? Am I only allowed to have one active parser at a time????

This is obviously a problem if I want to use WP Affiliate Platform and s2Member at the same time... 8-{

Thanks.

Hi Cristian, the person didn' t receive anything. Furthermore with Aweber you can see also users who haven't confirmed yet and I cannot see mine.

divagrrl27 wrote:I'm now experiencing the same problem AGAIN. Between last month and now, I added an additional custom email parser for WP Affiliate Platform. Could that be what's causing the problem? Am I only allowed to have one active parser at a time????

This is obviously a problem if I want to use WP Affiliate Platform and s2Member at the same time... 8-{

Thanks.

Does WP Affiliate work with the PayPal parser in AWeber? In that case, you could use that for both, WP Affiliate and s2Member.

Doesn't AWeber allow you to use more than one parser at a time? I found this http://www.aweber.com/faq/questions/570/ where it says you can use all those parsers, but isn't specific about more than one together.

nemoprincess wrote:Hi Cristian, the person didn' t receive anything. Furthermore with Aweber you can see also users who haven't confirmed yet and I cannot see mine.

Do you have logging enabled? Please post the entries related to the transaction for the user that didn't get the emails or added to AWeber, x'ing out any private info. WP Admin -> s2Member -> PayPal Options -> Account Details -> Enable Logging