Community Support Forums

Hi,

I'm new to s2member and recently set up a subscription website using the CCBill facilities. Today I received an email from CCBill saying, "You are receiving this email to let you know that Joe Bloggs attempted to subscribe to account 999999-9999 and was declined due to You currently have a subscription and are unable to signup."

When I spoke to CCBill they said this message implied he was already a member. Perhaps he sent his subscription in twice accidentally. CCBill confirmed he was still a member as far as they're concerned. The initial subscription is for 3 days before going into regular 30 day intervals.

Being excited to get my first subscriber I logged into WordPress and checked my Users. There was only me and my test account. Undeterred I accessed the S2Member users only to find the same list.

Does this mean I've got a problem with members?

Is there anyway of checking member history so I could find out whether he'd unsubscribed or something?

TIA,

Pat

Fixed it. I hadn't set up the approval URL correctly on the CCBill sub account so s2Member will not have received the data. Hopefully it'll work fine with my next subscriber

Glad you fixed it! Let us know what happens with the next one.