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Simple problem upgrading
Posted:
November 2nd, 2011, 8:49 pmby cassel
As i wanted to upgrade my s2M Pro, i get asked to log in my s2Member.com account. I have no clue of the password so i clicked on "Lost password". I tried last night, i tried tonight, but i am not getting ANY email as a result.
I tried 2 email addresses, and for one of them it is not recognised (which i suspected), and the other one i twice got the message to check my email, but nothing.
Any idea what i going on?
Re: Simple problem upgrading
Posted:
November 2nd, 2011, 9:57 pmby Eduan
Are you sure it isn't in your Spam folder?
Re: Simple problem upgrading
Posted:
November 2nd, 2011, 10:03 pmby cassel
I am sure it is not in there. I checked more than once.
Re: Simple problem upgrading
Posted:
November 3rd, 2011, 12:03 amby Cristián Lávaque
Cassel, do you mean upgrading your s2Member Pro installation or upgrading the s2Member Pro license?
Re: Simple problem upgrading
Posted:
November 3rd, 2011, 4:49 amby cassel
Just upgrading the plugin to the latest version. I get this message in WP:
Your s2Member Pro Module must be updated to v111029+.
Please log in at s2Member.com for access to the latest version.
But i can't log in.
Re: Simple problem upgrading
Posted:
November 3rd, 2011, 9:33 pmby Cristián Lávaque
That's odd. Did you double check that you're using the right login info (username/password)?
If still no luck, please mail support with your username and email address you used for the account, so we can check what could be wrong with it.
Re: Simple problem upgrading
Posted:
November 3rd, 2011, 9:50 pmby cassel
I obviously dont have the right login, because it is not working. That is why i use the "Lost password" option. If i enter an email addy that is not valid, i get a message about it, but the other email (which i am 99% sure i used), only says that the message has been sent. But i got nothing.
Re: Simple problem upgrading
Posted:
November 4th, 2011, 1:00 amby Cristián Lávaque
I understand.
Is it the same address that gave you trouble to receive notifications from this forum?
Re: Simple problem upgrading
Posted:
November 4th, 2011, 1:14 amby cassel
Actually yes. It is.
Re: Simple problem upgrading
Posted:
November 5th, 2011, 7:12 pmby Cristián Lávaque
I see... You may want to change the email address then. Why don't email using the contact form, specifying another address your account could be changed to? Maybe that does the trick.
Re: Simple problem upgrading
Posted:
November 5th, 2011, 7:22 pmby cassel
I got contacted back by Wendy and then by Jason. Wendy reset my password. I will definitely change my email address there. I am sure my server is allergic to s2M. Not sure why though. However, it will also make my upgrading a bit trickier too since it wont connect for the automatic upgrade!
Re: Simple problem upgrading
Posted:
November 5th, 2011, 10:22 pmby Cristián Lávaque
Ah ok. Well, I hope it doesn't give you much trouble.