Community Support Forums

Hi there,

I have a installed the new version of s2member (not installed previously) onto wordpress (v 3.2.1)

specs of s2member:
Version: 111105
Stable tag: 111105

i am having issues/problems with the custom registration/profile fields. I cannot add custom fields and the layout doesn't look like the video's i've watched. - do i need to purchase the pro version to allow this?

image below showing the issue.



I'm obviously missing something very basic here, so i hope i can get some help.

thanks

s2Member Pro is not required for the custom profile fields to work. Could you post a screenshot of the problem, please? Thanks!

Hi there,

thanks for getting back to me - here is a screen shot:



http://www.pilotsreview.com/s2-member.jpg
http://www.pilotsreview.com/s2-member-1.jpg

Hmm... the files aren't loading for me. Could you check that the links are working, please? Thanks!

i am having the exact same problem. When i go to create a custom field it allows me to fill in the form and when i click "Create registration field" nothing happens. If i click it again, it says that this field already exists. When you close the field creation pop up there is no fields listed in the "Custom Registration/Profile Fields" section.

There must be something being created in the database as you can't try and create a field with the same field name again.

Any help would be apreciated
Andy

OK. Could you please tell me what s2Member and WordPress versions you're using?

Also, could you try as a test to change to the default TwentyTen or Eleven themes and try again? If the problem is still there, could you deactivate other plugins one by one and see if the problem goes with one of them?

Hi Cristian,

I am not sure who your post was for, but if it is mine, then here is the following information you requested

Template - Bloglife, but have tried it with TwentyTen and TwentyEleven
Word Press Version - 3.2.1
S2Member version - 111105
I have tried deactivating all the plugins and still the same problem. The only plugins i am using are: Members, SI CAPTCHA Anti-Spam and S2Member.

Thanks
Andy

We are having the same or similar issue.
* Version: 111105
* Stable tag: 111105
* Framework: WS-P-110523

Wordpress 3.2.1

Firefox
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.23) Gecko/20110920 Firefox/3.6.23

favicon.ico was missing.

As an update, I exported my site and deleted the whole lot including all databases. I reinstalled Wordpress 3.2.1 and installed the S2Member plugin in to the completely clean site. The only thing i did was import my pages which are text only.

No other plugins are installed and the theme is the standard theme that is activated by default - Twenty Eleven 1.2.

Everything else is standard out the box, but i am still unable to create custom fields. I have also tried different browsers - IE and Google Chrome, but still the same problem.

Any suggestions would be greatly appreciated.

Andy

I'm having the same problem with 2 different sites one of which I had previously added custom registration fields and now they don't even show on the list of added fields to edit. If I try to add a new one, no matter what options I choose, and I have tried them all, nothing happens when I click create. Hit the same button again and it complains that the field exists but nothing was actually added. Go back to the same screen and try and add it again it stops complaining and does nothing again.

I tried this on a new installation of WordPress as well, didn't work. Tried deactivating S2Member, deleted all files on site for S2Member, checked database and made sure nothing was left laying around as well. Re-installed, same problem. Having this problem with both free AND PRO version.

Really need to get this going. Please help

organus green wrote:favicon.ico was missing.

Did that solve the custom fields creation problem for you?

amkcom, andyjlund, could you check your favicon? Also, you can send your site info using the contact form so we take a closer look. http://s2member.com/contact

I've sent details to login to one of the sites. Favicon.ico is not missing, at least I know that for sure on one of the sites that used to work and now has a problem. Also I don't see how an icon file specific to my website has to do anything with s2member and specifically custom registration fields. Doesn't make much sense but I could be wrong so I checked and it's there.

This was addressed via emails to support. Thank you.

Favicon.ico is not there, although i can't see how that would stop custom fields being created. I created my own favicon.ico and placed it in the folder with the S2Member plugin is stored, in the root and the images folder and tried again. The problem still exists.

I will email support as suggested. Thanks for your help so far

Andy

Hi,
Jason had a look at my site and showed the site was throwing an error message when trying to access one of s2Member's javascript files so I dug in and if you're interested in the analysis read on, otherwise jump to the solution section for details on what worked for me:

Analysis:
I found that the error message was also complaining about access to a .htaccess file. This is used by s2member to implement security however if you see this file in places where it shouldn't be throughout your site that generally a sign of a possible attack on your site, and don't panic, or that something is setup incorrectly. I found that the particular error I received was coming from IIS server stating it couldn't process .htaccess. Wordpress is PHP/Apache based so IIS isn't needed. I remembered then that I had enabled Remote IIS Management (under Management tab in hosting control panel if you have the same setup) and also had enabled publishing because I had also deployed a .Net solution to the same "Website" under another virtual directory. Turns out Wordpress and S2member don't play nice together with other .Net applications when IIS is enabled on the same directory. Disabled those and viola everything works now. Had to move ASP.Net application to some other spot.


Solution that worked for me:
I had enabled Remote IIS Management (under Management tab in hosting control panel if you have the same setup) and also had enabled publishing because I had also deployed an ASP .Net solution to the same "Website" under another virtual directory. Turns out Wordpress and S2member don't play nice together with other .Net applications when IIS is enabled on the same directory. Disabled those and viola everything works now. Had to move ASP.Net application to some other spot.

Good luck to everyone.

For me that solution won't work as i am running my Wordpress in a Linux environment with no .Net anywhere to be seen. However, i didn't have a .htaccess file in the root of Wordpress so i created a basic one i found on a wordpress website. I deactivated, deleted then reinstalled S2Member and tried again...... Still no luck.

If i can't get it sorted soon, i am gonna have to see what else there is around that can do Paypal integration at membership signing up time.

Cheers
Andy

Andy, I just tried creating a custom field in your installation and got this error in the Firefox console (I edited out your domain name):

Code: Select all

Error: $.JSON is undefined
Source File: http://www.**************.***/?ws_plugin__s2member_menu_pages_js=1299100778&ver=111206-78057932
Line: 2

Could you delete the s2member directory and re-upload it, please? Maybe one of the files wasn't uploaded properly the first time.

Hi Cristián

Thanks for taking a look. I did as you asked and deleted S2Member from the plugins and deleted all signs of it from the website. This time, instead of installing the plugin through wordpress, i went and installed it manually by downloading the files of the internet and ftping them manually, then activating the plugin through Wordpress. The same thing happened again though.

Many thanks
Andy

Thank you for trying that.

Hmm... Did you try the latest WP 3.3?

Since you already tried the default theme and having no other plugins, I'm not sure what the problem is. This is not a problem that others are having, so it doesn't seem to be caused by s2Member itself.

Hi

I have the latest versions of wordpress and s2member. I tried it on my own server at home and it all worked fine. I haven't set anything up specially on my own server, i just used a downloadable virtual image of Ubuntu and downloaded MYSQL and Wordpress from within the server. I just set up everything out the box.

My ISP don't officially support installable programs such as Wordpress so they won't help me. Is there any settings that must be set so that wordpress works properly or more the point is there any setting i can set for S2Member..... such as .HTACCESS

Failing that, i'll look to changing ISP's but its a last resort.

Thanks
Andy

By ISP do you mean web host? Well, that seems to be a good idea if they won't give you support. If they have special requisites to have WordPress running in their server, they probably provide documenation somewhere on how to do it, right?

Hi, yes, sorry, I meant host not ISP.....

My host doesn't support 3rd party products, so will not help me and have no docs to assist. I guess my question is are there any special requirements for s2member to work with worpresss.

Looking at a few other threads, other people are having the exact same problem and only one I can see has solved it, and that was on a windows based system, where I am on Linux.

Thanks andy

s2Member loads it's JSON library file inside the WordPress Dashboard. It sounds like this file is failing to load on your installation. You might try re-installing s2Member in case the file got corrupted during your upload. Either that, or take a look at the source code for your Dashboard, on any s2Member configuration page, you should find something like this in the <head></head> section of the document.

Code: Select all

/wp-content/plugins/s2member/includes/jquery/jquery.json-ps/jquery.json-ps-min.js

If problems persist, I would also try loading this file directly in your browser, just to confirm that it does exist on your installation.

This error is most likely caused by that file not loading, for whatever reason.

Code: Select all

Error: $.JSON is undefined