Community Support Forums

Hi,

So I created membership page on my website and put in a subscription paypal button. It is not in sandbox mode and the open registration is turned off.

When I click on the paypal button, I get redirected to paypal site and i make the payment and it goes through as well. I get the receipt but when everything is done and I click on return to website, I get the popup saying I'll get an email with the details for registration. Then, I'm redirected to home page instead of the registration page. I do not get an email either. I do not understand where it's going wrong..

Please help! I'm using the latest version of s2member with the mystique theme.

Thanks in advance!!

I have the same problem.

I use S2Member 3.3.2 with Wordpress 3.0.4. Everything was working fine until I upgraded to the latest version. Now when people complete their payment on PayPal and get redirected back to my website they are redirected to the home page instead of the register page.

Please help!

Hello. I am having this same exact issue. Everything is configured properly, but when the user pays with PayPal and hits the button to continue, they are taken to the site's home page - and NOT the registration page. To make matters worse, the automatic email that is sent to remind them of the registration link is being caught by spam filters.

Is there a fix for this issue?

After checkout, your Customer will receive an email with instructions and a special link to your registration form. In addition, immediately after checkout, the Customer will be returned to the Registration Form automatically. If that is not happening ( i.e. you are NOT being redirected after checkout ), here are some things I would have a look at:

• Did you complete the PayPal Auto-Return/PDT integration described in s2Member -> PayPal Options -> Auto-Return/PDT? If not, you'll need to follow the instructions provided there. This section is in your Dashboard under: s2Member -> PayPal Options -> Auto-Return/PDT.
• Are you offering a free trial? If so, there are certain circumstances under which PayPal does not provide any data to s2Member immediately after checkout. In those cases, s2Member will process everything through IPN integration behind-the-scene and send the Customer an email. So instead of immediately redirecting to the registration form, a Customer will be instructed to check their email, where they will receive a clickable link to the Registration Form. This is an annoying limitation, but it has to do with free trials only, and it does not negatively affect the ability for s2Member to process things, it just makes it a little less user-friendly, since a Customer will need to check their email for the link instead of being redirected to it immediately. If you'd like to bypass this limitation, don't offer a free trial option; as this only happens when there is a free trial associated with the PayPal checkout process. Either that, or you can upgrade to s2Member Pro using Pro Forms, where this is not an issue.

Hello Jason. Thank you so much for the response. I did not have the free version on, so that was not the issue. The issue was indeed, however, the individual settings within PayPal. I changed everything in my PayPal account and the site is now working as expected.

Thank you so much!

WebOrigination,

I am having the same issue i believe. Could you tell me more about this statement?

"individual settings within PayPal"

What in paypal did you have to change? and where can I find it.Thanks
Sam