Community Support Forums

Hi, I am just in the process of launching our site having implemented S2Pro with PayPal Pro.
We have 4 subscription levels
Free - 10 Downloads
Level 1 - 30 Downloads per year - $20
Level 2 - 60 Downloads per year - $30
Level 3 - 120 Downloads. per year -$50

Here are the issues I am seeing.
1) If a user starts off at Level 1-3. he/she is being skunked 10 free downloads.

2) If the user Upgrades before they have used all their downloads they lose them.
Hard to know how often this will happen, but it may. And if they do they will be annoyed

3) I show how many downloads my subscribers have used, and what the files were, in the current & past periods.
In the test I did today this is what I saw:
I renewed an account after it ran out of its downloads and sure enough the current downloads went to zero, but those that were current pre-renewal appear to have been deleted rather than have moved over to the prior period. Or in other words all those that were current downloads have gone.

Any suggestions ?

Many thanks.

Thanks for your inquiry.

When a User/Member upgrades or downgrades, their previous download counts are reset, and they get a fresh start at the new Level they are upgrading and/or downgrading to.

I renewed an account after it ran out of its downloads and sure enough the current downloads went to zero, but those that were current pre-renewal appear to have been deleted rather than have moved over to the prior period. Or in other words all those that were current downloads have gone.

Sorry, can you please elaborate on this just a bit further? I'm not sure I fully understand.

Let me try and explain better.

say you have a Free membership plan (Level 0) that provides 10 free downloads per year.
and a second paid plan that provides 30 downloads per year.

If a member upgrades from Free to Paid before they use all their free downloads, they loose the free ones that they did not use.

It would be nice to have a tick-box that says whether or not to reset the current account to Zero or not when a user upgrades.

My other challenge is I can't see anyone signing up for my Level one plan initially as they will loose the 10 free downloads in the try before you buy program.

Hope that helps Cheers

Colin

Thanks for the reply.

I see. Yes, that is a limitation. When a User/Member upgrades or downgrades, their previous download counts are reset, and they get a fresh start at the new Level they are upgrading and/or downgrading to. If a Level #0 Subscriber upgrades to Level #1, they will then have X number of downloads available to them, with a fresh start at Level #1. Anything they had previously is wiped clean.

You might take a look in your Dashboard here:
s2Member -> API Scripting -> Custom Capability & Member Level Files

You might be able to accomplish what you need using level-based sub-directories. For instance, you might allow Level #0 and Level #1 Members full access to unlimited downloads, but only those which they are allowed to download at the current Level of membership they have ( i.e. using level-based sub-directories ). Custom Capabilities are also an option, but perhaps not needed in this case.

It would be nice to have a tick-box that says whether or not to reset the current account to Zero or not when a user upgrades.

I'll accept this as a feature request. Thank you for the feedback.

Hi Jason;

I don't think I can use sub-directories in my case.

Thanks for accepting my suggestion as a feature request.
I appreciate that likely most of your users are about restricting page access, our site is all about downloads LoL.

Cheers

Colin

It's great to have feedback from a user that has a particular interest in an area like you do for Downloads.

It helps us see more uses or scenarios that we may not see from a theoretical position.

Please keep giving us feedback so we can review it and see how to improve this feature.

Cristián Lávaque wrote:It's great to have feedback from a user that has a particular interest in an area like you do for Downloads.

It helps us see more uses or scenarios that we may not see from a theoretical position.

Please keep giving us feedback so we can review it and see how to improve this feature.

Your welcome,
Ok here is another one for you

We archive all our 16,000 files on Amazon S3 and don't want to store any on our server.
98% of our files we wish to provide under our FREE then Paid Subscription.
However we do have a number of files that we want to provide to users without their download being counted.

So, it would be great to add a dont_count switch on the download line, or what ever.
To grant access to these files now I am having to make them publicly available on Amazon on a case by case basis which means anyone can get them, not just those that register on our site.

Perhaps you could add this to your list

Thanks!

WP Admin -> s2Member -> Download Options -> Shortcode Attributes -> count_against_user