Subscriptions aren't expiring

[titanwebdesigns]

I checked the logs again to make sure everything was going smoothly, and it doesn't seem to be. I found a customer who's account should have been deactivated by s2member on the 16th but has not been.

I keep seeing these two lines on the logs but I'm not sure exactly what they mean.

Code: Select all

6 => 'Skipping this IPN response, for now. The Subscr. ID is not associated with a registered Member.',
7 => 'Re-generating. This IPN will go into a Transient Queue; and be re-processed during registration.'

All of the users have Subscription IDs stored on s2member. So I'm not sure why it's saying this.

[Raam Dev]

Can you look for the user in your system that has the Subscription ID related to that IPN message? If you look through your user accounts (edit them form the Users list), do their Subscription ID fields have the Subscription IDs filled in?

[titanwebdesigns]

Yes, they all have subscription IDs filled in.

[Raam Dev]

Code: Select all

6 => 'Skipping this IPN response, for now. The Subscr. ID is not associated with a registered Member.'

That line can mean one of two things:

1) s2Member received an IPN message before the user got a chance to register, in which case it puts the IPN message into queue and tries again when the user creates their account (this is normal)

2) The other scenario is when you've manually added some members but not filled in their Subscription ID, in which case s2Member receives an IPN message but can't do anything with it because it doesn't know who it belongs to.

If you haven't manually added a bunch of members, then that message is probably perfectly normal.