Community Support Forums

Jason, Amazing software indeed. I have two small problems; 1. When subscribers go to paypal to checkout, much of the code appearing after the membership details appears. 2. Large gaps appear between my text and the paypal button. See here: http://tonsillectomyrecovery.com/?page_id=894

Thank you,

Greg Tooke

Could you try making a compatibility test?
Just disable each plugin one by one (without including s2Member) until the problem goes away.

Also could you please try changing the theme to the default one (TwentyEleven)? And see if it works after that.

You should try one at a time in order to make sure you find the correct problem.

Another fast way is to deactivate all the plugins (not s2Member) and change back to the default theme (TwentyEleven), and then clear your browser's cache. See if the problem goes away, if it does, then activate each plugin one per one until the problem appears again, then the theme you were using, that should show up the criminal.

If you find the criminal, could you please tell me which plugin/theme was causing the problems? Thanks.

Please tell me how it goes and I hope this helps.

Thanks Eduan- I disabled all of the plug-ins with no effect. The next step you've suggesed would be to switch to the default theme. I bought, installed, and fought with the Resolution theme. I'm afraid that I'll lose work by switching. What do you think?

OK, for now just change, as a test, to the default theme and clear your browser's cache, and please tell me how it goes, once you are able to do the tests you can enable it once again.

...and that won't cause me to lose anything? e.g. settings, fonts, etc)

If the theme is done correctly then, no, you won't lose anything, though I would look for a setting on maintaining the settings just in case.

With all the themes I've used the settings are saved.

Hope this helps.

ok, I did it and again- no impact on the issue. Hmph!

Half the time now when I or another clicks the paypal button, which is 1/2 mile down the page for some reason, paypal gives an error message saying that the account was already invoiced. (Doesn't matter who tries)
I spent an entire workday setting this up and another 4 hours trouble-shooting it. It's worked for maybe 3 hours total. If someone can make it work properly for me, I'd pay them. (a little) For now I think I'll go back to giving the content for free. Ugh!

Greg, you seem to have used the button's full code instead of the shortcode for it, and you pasted it in the Visual tab of the editor, which breaks the PHP code in it. I also see a lot of <br> tags inside the form, which are the ones adding the extra empty lines.

I suggest you use the shortcode, not the full code.

I hope that helps.