Community Support Forums

We purchased the $69 version of s2member, unzipped it and uploaded it but only the free version appears in my plugin page. What is the deal with getting the pro version installed? We received only one folder to upload. Is there supposed to be another pro folder plugin? Are we supposed to input a license somewhere in the dashboard?

As basic as this info should be it is extremely confusing and I couldn't find any info to answer my question after hours of searching.

Hi, once you install the Pro version through FTP the changes are made visible in the same menu the free version uses.

Hope this helps.

No, none of the pro options appear to be available unless I'm missing something, use of this code for example also breaks the site <?php echo s2member_pro_login_widget(); ?> Making me believe pro is not active. I uploaded the plugin folder that I was given when purchased and yet it appears that only the free version is running.

Could you please try installing following these instructions? Thanks.
http://www.s2member.com/video-intro/
viewtopic.php?f=36&t=247

Hope this helps.
Also remember to report back,
otherwise you leave me worrying.

I already tried reinstalling, and that view topic says this
>>>* If you're running s2Member Pro, repeat steps #3 and #4 for the /s2member-pro directory.

I do not have a /s2member-pro/ directory. Only received a /s2member/ folder
Can you confirm if we should have received a pro folder in addition to the s2member plugin folder?

If you buyed the pro version you should in your profile be able to download a pro folder, you have to install both.

Jeez really, this is what happens when you let your partner take care of things. He told me he downloaded everything. only wasted about 4 hours troubleshooting why Pro wasn't working.

Thank you

You're welcome!
Glad I was able to help.