Community Support Forums

Hi!

I have been using s2member on my wordpress site for quite some time now, but I still cannot find out why sometimes s2member does not upgrade (from subscriber to level 1) a user and sometimes it does. Do users have to be registered (for free) first and logged in and then follow the paypal button or should they be logged out?

Thanks!

Hi yolle555,

If you're using a PayPal Subscr Modification Button, then the user must be logged in before using it.

*Important Note* Modification Buttons should be displayed to existing Users/Members, and they should be logged-in, BEFORE clicking this Button. Otherwise, post-processing of their transaction will fail to recognize the Customer's existing account within WordPress®. Please display this Button only to Users/Members that are already logged into their account ( perhaps in your Login Welcome Page for s2Member ), or in another location where you can be absolutely sure that a User/Member is logged in. s2Member's Simple Conditionals could also be used to ensure a User/Member is logged in, by wrapping your Shortcode within a Conditional test. For further details, please see: s2Member -> API Scripting -> Simple Conditionals.