Community Support Forums

I just recently installed the s2Member Plugin and did a live webcast on my site with one page and charged a fee for my contacts to view the webcast page. It was a single page that I secured using the s2Member plugin. I did the testing, watched the videos for the configuration and seemed to work fine until the day of the webcast. I got email after email with this message that most people were getting and could not access the site:

503: Service Temporarily Unavailable
Too many IP addresses accessing one secure area!
Please contact Support if you require assistance.

Once I disabled the secured area and offered the webcast for free with no payment option using s2Member plugin, everyone was able to see the webcast fine. I think I had about 50-100 viewers trying to view the webcast and have never experienced overload on my server before. Using the plugin seemed to prevent people from accessing the page. Does anyone know why this happened? I am afraid to use the plugin again. This glitch cost me over $2000 in loss because my webcasters could not view the online event.

Perhaps there is a setting I missed or there is a limitation to the secured areas????

Thanks.

Warrioress

Have had the same issue with some of my members, but others are able to login and view the site without any problems

Where the pages giving te 503 streaming a file? That may be the problem because then many connections would be concurrent. I'm not saying there should be an error, just that it may help identify where the issue is.

If there was a streamed file, did you stream it through s2Member (i.e. file protection) or served it with another service (e.g. like Amazon S3)?