Community Support Forums

Hi

First of all thank you for all the hard work that goes into S2Member. I am a pro user and the plugin is exceptional.

I need help with something: in my testing, users do not get an email confirming which level of membership they have just bought, nor a receipt for their purchase.

Is this a function? If not, how can this be done with Wordpress through the API / Scripting capabilities?

Thanks,
Scott

Hi - an update - when using PayPal Pro Forms, I *do* get an email update.

I still would like to create custom emails - and from what I can see, this is a case of creating a script and pinging it through the notifications.

Hi Scott.

You can configure the confirmation email under WP Admin -> s2Member -> PayPal Options -> Signup Confirmation Email.

Are you using PayPal's Sandbox? That may be why you're not getting the emails. WP Admin -> s2Member -> PayPal Options -> PayPal Account Details.

*Sandbox Tip* If you're testing your site through a PayPal® Sandbox account, please remember that Email Confirmations from s2Member will NOT be received after a test purchase. s2Member sends its Confirmation Emails to the PayPal® Email Address of the Customer. Since PayPal® Sandbox addresses are usually bogus ( for testing ), you will have to run live transactions before Email Confirmations from s2Member are received. That being said, all other s2Member functionality CAN be tested through a PayPal® Sandbox account. Email Confirmations are the only hang-up.

Let me know if that helps.