Community Support Forums

Hi all,

We are selling individual content using specific post/page access. Working great, except... in some of our tests purchases, the welcome email (which contains the link) is not received. These are live transactions, not sandbox.

I've enabled IPN logging, and I see entries that suggest the emails are sent (email changed, natch):

Code: Select all

  's2member_log' => 
  array (
    0 => 'IPN received on: Wed Mar 30, 2011 3:44:35 am UTC',
    1 => 's2Member POST vars verified through a POST back to PayPal®.',
    2 => 's2Member originating domain ( _SERVER[HTTP_HOST] ) validated.',
    3 => 's2Member txn_type identified as (web_accept) for Specific Post/Page Access.',
    4 => 'Specific Post/Page Confirmation Email sent to: "John Doe" <jdoe@att.net>.',
  ), 

The tester swears that he's checked his spam folders, etc. Out of three purchases, he's received the welcome email for two... but not the third.

I'm at a loss for how to troubleshoot this further. Any help appreciated! FYI, we're using S2M 3.5.7 on GoDaddy (LAMP appears all up to date).

Do you have an error log you could check to see if something there may give you a hint?

Great suggestion... but I just learned that good ol' GoDaddy doesn't provide error logs for their basic hosting service. Ugh. I guess I'll check with the client about upgrading for a month so we can get some logs to compare to. Thanks!

Hmm... *note to self: don't use GoDaddy's hosting.