Community Support Forums

Hi,

We are using the paypall pro forms for selling items.
We got a message of a potential customer that he recieved this error:
"Error# 10565. Merchant country unsupported. The merchant country is not supported."

We are based in The Netherlands
and allready recieved payments from Germany, Netherlands and USA

This customer is based in Australia..
How come he gets this error?

And how to fix this fast..

Regards,
Chris - Theme-dutch

Where does he get the error? Could you show us a screenshot?

This seems to be an issue with PayPal. As far as I know, PayPal does business in Australia too, but I do know that some things are different there. Have you contacted their support team?

Do you have your Paypal set up to accept payments from Austrailia? You do have the option in Paypal to shut out certian countries.

Dear chris,

I have the same problem here in the Netherlands, Paypal website payments pro is not available in the netherlands yet and some other countries that's why you can only accept express payments from paypal..

Same goes for authorize.net

Good luck,

Luc