Community Support Forums

Posted: **April 21st, 2011, 11:35 am**

I am using WP with BuddyPress and S2Member with PayPal standard. I have defined three membership levels and am also using the Free Level 0 membership level.

Buddy Press has an option that allows a user to delete their account from the system. This can be turned off so that the user does not have the ability to delete their account. I'll probably turn this off, but it raised a question in my mind.

Suppose a member has a paid membership and it's set up as a recurring payment in PayPal. If the user deletes their account, is there any sort of communication between S2Member and PayPal to cancel the recurring charge? Or would I or the (now former) member need to go into PayPal or call PayPall to cancell the recurring charge?

Thanks,
Calvin

Posted: **April 25th, 2011, 12:15 pm**

All financial details, such as pricing, trial periods, subscription lengths, refunds, and other Customer service issues; should be handled by YOU, through your PayPal® account, and NOT through WordPress®. Feel free to modify your Members' Subscriptions via PayPal® as often as you like. s2Member will be notified through the PayPal® IPN service behind-the-scene automatically. For example... If you log into PayPal® and cancel a Member's paid Subscription, s2Member will be notified by PayPal® behind-the-scene, and s2Member will remove their Membership privileges at the correct point in time.

That being said, if you log into your WordPress® Dashboard and delete a Member's account, you will still need to log into PayPal® and cancel billing for the account you deleted. In other words, s2Member can be notified automatically about actions you take inside PayPal's interface, but PayPal® CANNOT be notified of actions you take inside your WordPress® Dashboard. At least, not in an automated fashion, as that would create a security issue for PayPal®. So... automation works seamlessly from PayPal® -> to s2Member, but NOT the other way around.

The information above is true for all Payment Gateway integrations.

Posted: **April 25th, 2011, 12:50 pm**

Thanks for the info. That's about what I expected to hear. So I am going to remove the ability for the user to delete their account and make them contact me (through a customer support ticket) to cancel their membership and delete the account.

I can't decide if I will demote them to the free level of service or if I will delete their account. The problem with deleting an account is that then yu have to decide if you want to delete their posted content or assign it to another member.

Anyway, thanks for the info.

Posted: **April 25th, 2011, 3:44 pm**

Yeah, I can understand your problem.

You're welcome. Let me know if I can help in any other way.

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