Community Support Forums

Hi,
when a new user pays by Paypal he is successfully redirected to the registration form, but the e-mail notification is not sent, and the user doesn't receive his password...
The-mail php function works correctly, and I really don't see what happens.

Are you using PayPal's sandbox?

Is PayPal's IPN working correctly? Could you check your IPN logs?

Thank you Christian,
yes IPN seems to work and I don't use sandbox. The amount is really paid.
User receives the two e-mails of Paypal saying he has subscribe to a monthly payment and has paid the first amount,
here is the part of the log concerning my test : (I added XXXX to mask the e-mail address but the address do works)

Code: Select all

  array (
    0 => 'IPN received on: Sat Apr 23, 2011 8:31:34 pm UTC',
    1 => 's2Member POST vars verified through a POST back to PayPal®.',
    2 => 's2Member originating domain ( _SERVER[HTTP_HOST] ) validated.',
    3 => 's2Member txn_type identified as (web_accept|subscr_signup).',
    4 => 's2Member txn_type identified as (web_accept|subscr_signup) w/o update vars.',
    5 => 'Signup Confirmation Email sent to: "Patricia XXXXXX" <patricia.XXXXXX@ac-nantes.fr>;  "webmaster" <miXXXXXX@gmail.com>.',
    6 => 'Storing IPN signup vars into a Transient Queue. These will be processed on registration.',
  ),

is this normal that the log shows "_SERVER[HTTP_HOST] " and not the real server name ?

I see. That's weird. The IPN log says it did send the emails:

5 => 'Signup Confirmation Email sent to: "Patricia XXXXXX" <patricia.XXXXXX@ac-nantes.fr>; "webmaster" <miXXXXXX@gmail.com>.',

Did you check both email accounts? Did you look inside the spam folder?

yes I did it. But I'm going to do it again with another e-mail address.

the proble does not come from s2member but from e-mail sending in php in relation with my dedicated server.
e-mails are sent but some of them never arrive, depending from the e-mail address ...

Thanks for reporting back. I'm glad you found the problem and hope you can sort it out without much trouble.