Community Support Forums

Hi Does S2member pro work with clickbank recurring memberships? Does it deactivate when users choose not to renew subscriptions?

Regards,
Jason

Hi Jason.

Yes, s2Member Pro supports ClickBank's recurring type products.



WP Admin -> s2member -> ClickBank Options -> Automatic EOT Behaviour

EOT = End Of Term. By default, s2Member will demote a paid Member to a Free Subscriber whenever their Subscription term has ended ( i.e. expired ), been cancelled, refunded, charged back to you, etc. s2Member demotes them to a Free Subscriber, so they will no longer have Member Level Access to your site. However, in some cases, you may prefer to have Customer accounts deleted completely, instead of just being demoted. This is where you choose which method works best for your site. If you don't want s2Member to take ANY action at all, you can disable s2Member's EOT System temporarily, or even completely.

The ClickBank® IPN service will notify s2Member whenever a refund or chargeback occurs. For example, if you issue a refund to an unhappy Customer through ClickBank®, s2Member will eventually be notified, and the account for that Customer will either be demoted to a Free Subscriber, or deleted automatically ( based on your configuration ). ~ Otherwise, under normal circumstances, s2Member will not process an EOT until the User has completely used up the time they paid for.

WP Admin -> s2member -> ClickBank Buttons -> ClickBank Modification/Cancellation Buttons

Every ClickBank® Recurring Subscription can be modified by the Customer, or even cancelled by the Customer through ClickBank®. It's very simple. A Member clicks a Modification/Cancellation Button. This brings the Customer to an "Order Lookup" screen at ClickBank.com. Here they'll have easy access to make any changes they like. When important changes occur ( such as a cancellation ), information regarding this event will be relayed back to s2Member through ClickBank's IPN service. s2Member will react appropriately at that time.

*Understanding Cancellations* It's important to realize that a Cancellation is not an EOT ( End Of Term ). All that happens during a Cancellation event, is that billing is stopped, and it's understood that the Customer is going to lose access, at some point in the future. This does NOT mean, that access will be revoked immediately. A separate EOT event will automatically handle a (demotion or deletion) later, at the appropriate time; which could be several days, or even a year after the Cancellation took place.

*Some Hairy Details* There might be times whenever you notice that a Member's Subscription has been cancelled through ClickBank®... but, s2Member continues allowing the User access to your site as a paid Member. Please don't be confused by this... in 99.9% of these cases, the reason for this is legitimate. s2Member will only remove the User's Membership privileges when an EOT ( End Of Term ) is processed, a refund occurs, a chargeback occurs, or when a cancellation occurs - which would later result in a delayed Auto-EOT by s2Member. s2Member will not process an EOT ( End Of Term ) until the User has completely used up the time they paid for. In other words, if a User signs up for a monthly Subscription on Jan 1st, and then cancels their Subscription on Jan 15th; technically, they should still be allowed to access the site for another 15 days, and then on Feb 1st, the time they paid for has completely elapsed. At that time, s2Member will remove their Membership privileges; by either demoting them to a Free Subscriber, or deleting their account from the system ( based on your configuration ). s2Member also calculates one extra day ( 24 hours ) into its equation, just to make sure access is not removed sooner than a Customer might expect.

Let me know if that helps.