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Problem with previously registered users...
Posted:
May 4th, 2011, 11:45 pmby Jwrbloom
I've had a couple of instances lately where those who were already registered not getting added to their new role after subscribing via s2member. Those who register after they subscribe are working just fine.
Re: Problem with previously registered users...
Posted:
May 5th, 2011, 12:03 pmby Cristián Lávaque
Were they logged into their accounts when they paid to upgrade it?
Re: Problem with previously registered users...
Posted:
May 5th, 2011, 6:33 pmby Jwrbloom
That's a good question. I'm not sure.
Re: Problem with previously registered users...
Posted:
May 5th, 2011, 6:39 pmby Jwrbloom
He says he's pretty sure he was.
Re: Problem with previously registered users...
Posted:
May 5th, 2011, 7:25 pmby Cristián Lávaque
OK, and were they shown a registration form or they just got back from the payment and nothing happened?
Could you post the IPN log entries corresponding to these cases?
Re: Problem with previously registered users...
Posted:
May 6th, 2011, 12:00 amby Jwrbloom
Could you tell me where to find those log entries? Sorry...and thanks. : )
Re: Problem with previously registered users...
Posted:
May 6th, 2011, 12:27 amby Cristián Lávaque
First you have to have IPN logging enabled to have entries logged. WP Admin -> s2Member -> [gateway] Options -> Account Details -> Enable Logging Routines
You'll find the logs at /wp-content/plugins/s2member-logs/
Re: Problem with previously registered users...
Posted:
May 6th, 2011, 8:02 amby Jwrbloom
They are enabled, but what am I looking for?
Re: Problem with previously registered users...
Posted:
May 6th, 2011, 4:49 pmby Cristián Lávaque
The log entries of those transactions that showed the problem you described in the opening post, please.